Hello,

You can follow these links and make sure you follow the steps necessary. The theme should show up
https://forum.tagdiv.com/how-to-update-the-theme-2/
http://spyropress.com/guide/update-using-envato-wordpress-toolkit/
Let us know if after following the steps above the problem is still there.

Thanks.

Hello,

Please follow this topic here: https://forum.tagdiv.com/topic/adding-additional-google-fonts-weights/
Follow the steps from the beginning and you should be able to get it done. It’s a matter of adding the value 300 and the code provided by Alin in a few different files. Then the options will appear in the theme panel->fonts.

Thank you!

Hello,

The theme uses a cropping method to resize images to fit the containers. https://forum.tagdiv.com/featured-image/
We used the cropping method we found to work best on most images, but if you want to change this behavior you can alter the theme files to override it’s functionality.
You can follow this guide to see how it can be done (it will require a bit of coding knowledge): https://forum.tagdiv.com/td_api_thumbupdate/

Thank you!

Hello,

This is a known issue with google+ as id does not handle open graph (OG) tags properly. You can follow these topics here to find the solution:

https://forum.tagdiv.com/topic/photo-incorrect-sharing-google/
https://forum.tagdiv.com/topic/social-share-and-yoast/

Thank you!

Hello,

The theme was built in such a way that there are 2 header styles (in your theme version) that do not pick up the mobile logo. These are style 3 and style 6. You are using header style 3 and this is a normal behavior of the theme, not a bug.
You could try to alter the theme files to force it to pick up the mobile logo but this requires custom work which unfortunately we cannot provide.

I hope this helps.
Thank you!

Hello,

I have checked your website on multiple tablets and the top menu displays fine (maybe you got it fixed?): http://mobiletest.me/ipad_mini_emulator/?u=http://www.journaldufranc.com/
It does not overflow the line as suggested above. Please also test this on your end and provide more details if we have different results.

Thanks.

Hello,

In order to use the theme api, you will need substantial coding knowledge in html/css/php to pull it off. Please understand that these customizations will impact other elements in the theme and have to be adjusted to fit the grid layout and fit the rest of the content. In these cases we recommend hiring a freelancer to do it because we cannot provide any custom work. We try to help out where we can, but this is a major customization and requires much work and time to it. There are no specific guide lines to follow, just hard-coding.
As an alternative (if you do not want to hire a freelancer), you can use the masonry grid from visual composer as it has a number of settings available for grids: http://vc.wpbakery.com/features/grid-builder/

Thank you.

Please send us an email at contact@tagdiv.com and provide your login information so we can take a closer look at the problem. Please include a link to this topic so we know who you are.
Thank you!

Hello,

Glad you solved your images issue.
For the revolution slider, first thing to do is clear your cache. Then please check the settings of the slider you created http://screencast.com/t/sfsTgtO8T and maybe change the source type. The plugin has a lot of settings which if are not set right can cause errors.
For more information on revolution slider please follow this link: http://www.themepunch.com/faq/slider-revolution-5-0-preview-admin-refresh/

Thank you!

Hello,

You can limit the title on your block from the theme panel-> excerpts, but unfortunately blocks with titles above images behave like that if the titles do not have the same number of rows.

3 rows http://screencast.com/t/Xf9ND5fp
2 rows http://screencast.com/t/ZdQZfE2hz

Easiest way to make them equal is to have longer titles to fit 2 rows and limit the word count from excerpts http://screencast.com/t/KqdI6oDQXSg7 so the block will always show posts on 2 rows like in our demo: http://demo.tagdiv.com/newspaper/block-6/

Thank you!

Hello,

The recommended cache plugin with our theme is WP Super Cache as it is tested to work with the theme. We have not tested WP Rocket to say for sure if it is compatible with our theme. You can check if the plugin works using this link: http://docs.wp-rocket.me/article/46-how-to-check-if-wp-rocket-is-caching-your-pages

Thank you!

Hello,

You can achieve that by using a conditional tag: if (is_shop())
You need to add it to header.php like so: http://screencast.com/t/kotasLeHV
I set it to header style 12 as an example. Change that part to the header style you prefer.

Thank you!

Hello,
You can make a request here on the forum and we will pass it on to the developers.
Thank you!

Hi,

I have inspected your website and saw that you use different columns for your page in visual composer. Please use only the 3 columns recommended by the theme: http://screencast.com/t/UaUdpXuH4 – https://forum.tagdiv.com/how-to-use-visual-composer/
Our blocks were created to work only on the specific 3 rows. Using other ones might create problems.
You can also check your custom css classes applied to your rows and see if a parameter given there modifies responsiveness.

Thank you!

Hello,

The default page template does not show the sidebar.If you use this template, you have to create your sidebar on the page using a 2/3 – 1/3 layout. Please use a different page template from the 3 available: http://screencast.com/t/ZsIXkI28KN and the sidebar will show up.
Let us know how it goes

Thank you!

Hello Janus,

I understand the idea, it’s a good one actually but unfortunately not so easy to implement. Maybe you can find a plugin to do it something like https://wordpress.org/plugins/advanced-custom-field-widget/screenshots/ and maybe an add-on https://wordpress.org/plugins/advanced-custom-fields-widget-area-field/
We haven’t tested these plugins but maybe they will get you where you need. The alternative method, the coding one, is much more complicated. You will have to create your very own custom widget to pull information from a custom field. It will be no easy task and it will require coding knowledge and quite a bit of time. To create a custom widget http://www.wpbeginner.com/wp-tutorials/how-to-create-a-custom-wordpress-widget/, you have to create a custom plugin: http://www.wpbeginner.com/beginners-guide/what-why-and-how-tos-of-creating-a-site-specific-wordpress-plugin/ and then create your code to pull info out of the custom field.

I hope this helps
Thank you!

Hello,

Please try this without any plugins as well. Disable all plugins except visual composer and clear your cache. If the problem is still there please send an email at contact@tagdiv.com with your login information so we can take a closer look. Also provide a link to this topic.

Thank you!

Hi
The changes should not be affected as they are stored in the database.
Please try to disable all plugins and leave just visual composer and WP super cache. Then try to clear your cahe and check the mega-menu settings again.
Thank you!

Hello,

The ad appears to be present in the placeholder: http://screencast.com/t/aoWPpToccO
You can also test your ad code using a WordPress text widget to place the ad into your page or sidebar, if your ad code works/was approved this widget should show you ads: http://screencast.com/t/Cv00hEmZhIv – http://screencast.com/t/Yp3N6YnaHiqg

Please go trough the adsense troubleshooter pasted below and contact your ad provider if you still can’t manage to make them work: https://support.google.com/adsense/answer/1208336?hl=en

Thank you!

Hello,

The theme does not handle this information, rather the SEO yoast plugin. (we use it on our demo as well).
You can change the url from the plugin settings.
You can follow this topic to see how the url can be changed: https://yoast.com/changing-urls-in-search-results/

Thank you!

Hi,

Unfortunately there is no single file to edit and get your result. The latest article modules are not controlled by a block file. The column layout of the latest articles as well as the category modules are controlled by td_util.php: http://screencast.com/t/jv7L6bk0u9QG
To be able to change the column layout you require custom work which at the moment we cannot provide.

Thank you!

Glad you solved it!
You can read more about the social counter here for the other social networks: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thanks.

Hello,
Please try to update visual composer to the latest version as well: http://screencast.com/t/UQDnh3al.
you can use this tutorial to do it: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure to only install the version that comes with the theme.
Let us know if the problem is still there after updating.
Thank you!

Hi,

You can edit the block 15 settings as follows:
Limit post number to your prefference: http://screencast.com/t/T4Y3UhtLKQ and then set pagination: http://screencast.com/t/9Dr28sqheFFb
You can read more about block settings here: https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

Hello,

Sometimes addsense takes a lot of time to display. The specific ads show are based on the page content. Google’s web-crawler needs to visit the page and index it before they can choose ads for your page. And it can take up to 48 hours for this to happen.
Our theme was built to work with adsense. If the ads still do not appear in their 48 hours window, try to clear your cache and check if you have any plugins that might interfere with ads.
You can read more about adsense delay in this topic: https://productforums.google.com/forum/#!topic/adsense/2ZaEV975dro

Thank you!