Hi,

If you want to add some video section to your website, you can use the Video YouTube element from here -> https://www.screencast.com/t/xeUF5MIX

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for it. The only way, in this case, is the Limit post number and add such pagination, like Load more button -> https://www.screencast.com/t/9BP6FEHOFTMK

Thank you!

Hi,

Please provide some more details about the 5xx errors you have, in this way I will know what answer to provide to you!
Please check those similar topics with 5xx errors
– https://www.hostinger.com/tutorials/fix-503-service-unavailable-error-in-wordpress/
– https://forum.tagdiv.com/topic/hello-unable-to-import-demo-content/
– https://wordpress.org/support/topic-tag/505-error/
– https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

Thank you!

Hi,

Try to remove all of these plugins and reinstall them again from the Plugins section in Theme Panel.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. In most cases, that kind of problem is caused by some untested plugins. Remove all of these because this is the first step in WordPress debugging.

Hope this helps and let us know how it goes!

Thank you!

Hi paologalli,

It seems to be strange! Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can take a closer look at it. Also, you need to have installed the latest version of the theme so I can investigate this case. As a hint, you can make a sub-domain for testing where you can add the latest version of the theme.

Thank you!

Hi,

Please provide a screen with the configuration of this section so I can see how it was set up. Also, remove all of the untested plugins, clear all the caches purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please provide some screens with the problem so I will be able to provide a more accurate response. I have checked your website but I do not see any problem regarding it.

Thank you!

Hi,

That option is only for post page. If you want to have the same color for category pages, you need to use the code below and place it in Theme panel -> Custom CSS Area.

.category .td-post-category, .td-category-header .entry-title span{
background-color:#1e73be!important;
}

Hope this helps!

Thanks.

Hi,

I have checked your website and it seems that all of these errors happened due to your inappropriate implementation for your Facebook Pixel -> https://www.screencast.com/t/kTwGIDCGU9. You should check the following topic from here -> https://forum.tagdiv.com/topic/amp-errors-6/ because there was discussed that problem. Try to add the Facebook Pixel code to the right section from here -> https://www.screencast.com/t/50DKjWcMW

Thank you!

Hi,

Try to use the code below and place it in Theme panel -> Custom CSS Area.

.td-mobile-content .td-icon-menu-right {
display:block;
}

Thanks.

Hi,

You need to edit yourself the AMP folder from here -> https://www.screencast.com/t/6n5V3sDzh

Thank you!

Hi,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, right? This behavior appears when you have additional customization through custom CSS code. Please notice that the CSS is working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from the Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly to this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new install with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css. Also, please update the theme to the latest version of it.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you!

Hi,

Please be more specific about what kind of problems do you have and provide more details about them.

Thank you!

Hi,

Please note that we are treating our clients from oldest to newest, sorry! Also, I have checked your status license and it seems that your support is expired, as you can see here -> https://www.screencast.com/t/fq2fnY0h Please extend your support if you want to get support in the future.

Thanks.

Hi Eric,

Unfortunately, this is the only available option for Newsmag and just 3 columns are recommended and can be added in the theme, sorry! Only with Newspaper theme, you can add 4 columns, sorry!

Thank you for your understanding!

Hi,

If you want to use the video wrapper in full-width mode, you need to customize yourself that section because the theme does not have any such an option for that, sorry! This is not a simple task which required to make some custom work and please note that we cannot provide this kind of services at the moment, sorry! If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!

Thank you!

Hi,

You need to delete the theme with all the plugins and reinstall the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to use the video wrapper in full width, sorry!

Thank you!

Hi,

You need to remove the theme and all the plugins before updating it.

Hope this helps!

Thank you!

Hi,

Please provide your website URL so I can take a closer look at it and also, so I can check your website with google structured data. You can take a look at here ->
https://yoast.com/yoast-seo-11-0/ Unfortunately, until now, we do not have any bad reports in this case, sorry!

Thank you!

Hi,

You can check here -> https://www.screencast.com/t/QPeGOKyQRPC

Thank you!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your configuration.

Thank you!

Hi,

Thank you for your interests in our theme! This could be the major problem when you migrate your website from a theme to another theme. Note that exists a lot of certain shortcodes which the old theme uses and the new theme does not recognize them and that’s why you bring them on the frontend. Please take a look over the next topic from here -> https://www.wpbeginner.com/wp-tutorials/how-to-find-and-replace-text-with-one-click-in-your-wordpress-database/

Hope this helps!

Thank you!

Hi,

Please remove or hide the following snippet of the code from here -> https://www.screencast.com/t/zUsdczWLZ Also, press several times on the CTRL+SHIFT+R to clear the browser caches and check the results.

Thank you!