Hi,

You have to remove it and then, install it again and check the results. That’s why you bring that error.

Thank you!

Hi,

Please redownload again the latest version from Theme Forest because this issue was fixed today.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page.

Thank you!

Hi,

It seems to be strange! Please note that tagDiv Composer is our main page builder which should works as expected with the theme. Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. It does not work, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer the cause of this error.

Thank you!

Hi,

Please update the theme to the Newspaper 9.7.3 because this problem was fixed. I saw that you are using an old theme version, like 9.7.1 and this problem is resolved now.

Hope this helps and let us know how it goes!

Thank you!

Hi,

You need to install the TD Composer if you want to have access to the Theme panel functionality. Check here -> https://www.screencast.com/t/Zrpla6KpD

Thanks

Hi,

I have checked on my website with that header style 4 and it seems to return good results. Make sure if you have correctly installed the theme according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ via FTP way, check the system status parameters to be increased accordingly to our guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ and also, check the PHP version to be minimum 7.0, something like this. Also, remove all of the untested plugins, clear all the caches, purge CND files and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please provide your website URL so I can take a closer look over that section. Ensure that you have correctly installed the theme via FTP way, remove all fo untested plugins, clear all the caches and check the results.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the CPanel access for more investigation.

Thank you!

Hi,

In major cases, this error happens due to the wrong theme installing. First of all, please make sure that you have correctly installed the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Also, check the system status parameters to be increased according to our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If you have an old PHP version, you should try to update it to a new version, like 7.1 or 7.2. If you cannot change it you need to request this to your hosting provider.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the CPanel access for further investigation. Also, if are using some untested plugins, please remove all of these to avoid some interfering.

Thank you!

Hi,

Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, I saw that you have some AMP-Custom injected by your untested plugins which cause these errors. Please check here -> https://www.screencast.com/t/GANw31SS Note that the general rule for AMP is that CSS should not be greater than 50 KB to works as expected. Otherwise, will be loaded another CSS and that’s why you do not bring well results. Also, check the background section to be correctly set up from here -> https://www.screencast.com/t/0KhHRxVV06T Also, you can provide a screenshot with this section so I can see how this section was set up.

Hope this helps and let us know how it goes!

Thank you!

Hi Fanpula,

Regarding on Primary Category, I suppose that you do not correctly add the Primary category to the right section. For more details, please check here -> https://forum.tagdiv.com/primary-category/ -> https://www.screencast.com/t/IfxbT9Ss4c

Thank you!

Hi,

I have checked your website and I saw that section do not have any such a paragraph, as you can see here -> https://www.screencast.com/t/2q7SzHCr and the rest have paragraphs. Try to manually add the paragraph in that section and also, remove the empty paragraph and check the results.
Regarding on sidebar, please note that plugin has not been tested with our theme and also, we cannot say for sure if it will work as expected with our theme, sorry! At the post content, it seems to work as expected but in the Sidebar, it seems to be wrong. Try to add the shortcode generated by this plugin and add it inside a column text or text with a title and check the results.

Thank you!

Hi,

Please notice that before each theme updating, we strongly recommend making a full backup to your database to avoid losing all of your data. After you have made this, you can update the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

Please notice that behavior does not come from our theme and therefore, is not a theme related. Most likely, this comes from your additional customization, some custom fields. Please switch your website to a default theme and check if the behavior is the same. If yes, it seems that behavior comes 100% from your customization from Woocommerce.

Thank you!

Hi,

First of all, please notice that the Redirection plugin and W3Total Cache were not tested with the theme and also, we cannot say for sure if it will work or not as expected with the theme, sorry!try to re-save the permalinks and check how it works! Also, you need to check the following topic from here -> https://kinsta.com/blog/error-404-not-found/ where you can see how the 404 error can be resolved.

Hope this helps!

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that, sorry! You need to find such a plugin with this functionality and check how it works.

Thank you!

Hi,

If you want to change the date format, you need to try your format date like this ->
Formatting Date and Time -> https://wordpress.org/support/article/formatting-date-and-time/

Hope this helps!

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to achieve this for the smart list on AMP, sorry! If you want to have this functionality, you need to do it yourself through the code because we can not provide additional customization for that.

Thank you!

Hi,

If you want to add such text above the sharing button, you need to add this text here -> https://www.screencast.com/t/lgyFejdSn

Thank you!

Hi ML,

Provide your website URL so I can take a closer look at it and also, so I can provide a more accurate code for you.

Thank you!

Hi leazo,

I have checked your website URL on mobile devices and it seems to return good theme results. Where is the problem? Provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

Please make sure that you are using the latest version of the theme installed via FTP way. Regarding on Rev Slider, notice that plugin should works as expected with the theme and should return good theme results. Provide your website URL so I can take a closer look at it. I guess that you have forgotten to provide it.

Thank you!

Hi,

1)You need to use the code below and place it in Theme panel -> Custom CSS area. The code is below ->

ul.sf-menu > .td-menu-item > a, .td-theme-wrap .td-header-menu-social{
text-transform: capitalize;
}

2)If you want to create a new Widget you need to do it from Theme panel, from here -> https://www.screencast.com/t/5Pz6odRdX8 and the Widget will appear on Widgets section and then you can use it everywhere into your website. Also, you can use the TD Composer, Widget Sidebar to display your widgets on the page.

3)If you are referring to the Widgets section, please notice that the theme does not have any kind of preview to your blocks elements. You need to check the demo, for example, if you know how the block looks like. -> https://demo.tagdiv.com/newspaper/block-1/

4)You can try using the Header Manager which allows you to customize your header as you wish, using the TD Composer. For more details about this functionality, please check here -> https://tagdiv.com/newspaper-theme-customize-the-header-manager/

Thank you!