Hi,

Unfortunately, this feature does not work for the custom post type, sorry!

Thank you!

Hi,

First of all, you need to ensure if your theme was correctly installed according to our documentation from here -> https://tagdiv.com/update-newspaper-theme/ Also, check the permissions for your database and also, check the system status parameters from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thank you for message!

Hi,

You need to check the official documentation from here -> https://www.themepunch.com/faq/how-to-add-a-slider-without-using-a-shortcode/ Try without our class and check how it works.

Thank you!

Hi,

You can generate a paragraph with Gutenberg for example when you edit a new post. Also, if you want to see the code for your section, you need to use the Code Editor. If is not what you mean, please provide more details.

Thank you!

Hi,

Unfortunately, this plugin is not tested with our theme and we cannot provide support for it, sorry! Also, please note that we cannot say for sure if, in the future, this plugin will be or not implemented into our theme, sorry!

Thank you!

Hi,

It seems that your PHP memory is exhausted and that’s why the theme is not working well. Please check the system status parameters and increase all of them according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

With the new update, please note that all of the theme core files were moved inside the legacy folder in TD Composer plugin, as you can see here -> https://www.screencast.com/t/ODS18fLQU

Thank you!

Hi,

I have checked your website URL and it seems to be a conflicting plugin. Please disable all of the untested plugins, clear all the caches, purgE CND files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access.

Thank you!

Hi,

Yes, this is the default WordPress functionality for WordPress. If you want to display all posts as in titles form you need to use a static page and use the TD Composer for that.

Thank you!

Hi,

I have checked your website URL and it seems that all of your ads are working fine, as you can see here -> https://www.screencast.com/t/s5KeyRDEMfvW

Thank you!

Hi Fanpula,

Unfortunately, I cannot access your website so I can find the source of your problem. Make sure if you have correctly installed the theme via FTP way according to our documentation. The first step for WordPress debugging, please remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Ensure that you have correctly installed the theme via FTP way and also, the AMP configuration was properly made according to our documentation from here -> https://tagdiv.com/amp-newspaper-theme/ You need to provide your website URL so I can take a closer look at it. Also, try to provide some useful screenshots with that error so we can identify it closer.

Thank you!

Hi,

Please make an overall check to your theme and ensure that you have respected all of the theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Regarding on PHP memory, if you cannot increase it you need to contact your hosting provider and request to increase it according to our guide. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can further investigate it closer your setup page.

Thank you!

Hi,

Please make sure if you have correctly installed the theme via FTP way, according to our documentation from here -> https://tagdiv.com/amp-newspaper-theme/ If the problem is still there and if the AMP does not work, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thank you!

Hi,

Please make sure that you have correctly installed the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Please note that we do not have any bad report in this case.

Thank you!

Hi Epiq,

Unfortunately, at the moment, we do not have any solution regarding on child theme, sorry! As you can see, the child theme is no longer supported by our theme because all of the theme files were moved inside a TD Composer plugin.

Thank you for your understanding!

Hi,

Please remove all of the untested plugins and please keep up a clean install of the theme in order to achieve good results. Please notice that the first step in debugging WordPress is to disable all of the untested plugins.

Thank you!

Hi,

Most of the theme files were moved into the tagdiv composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins.

This might be a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Sorry for the inconvenience and thank you for understanding.

Hi,

Unfortunately, there’s no solution in this case because all of the theme core files were moved at the TD Composer plugin and the child theme does not overwrite that plugin, sorry! The only solution, in this case, is to directly edit the theme core files, sorry! Also, if the child theme is very important for you, please note that we cannot provide support for child theme because it is no longer supported by the theme. If you are still unhappy with our theme, please request a full refund here-> https://themeforest.net/refund_requests/new and we will approve it as soon as possible. Please check our privacy policy from here -> https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding!

Hi,

Please notice that Ad Manager has not bee tested with our theme and therefore we cannot say for sure if it will work or not as expected with our theme, sorry! You need to check the official documentation for the ad integration system. Generally, it has to be added some codes between head tags of the theme in the header.php file. Also, before starting to use it you need to check the documentation from here -> https://www.stitchdata.com/docs/getting-started

Hope this helps!

Thanks

Hi,

I have checked your website URL and I saw that your post works as expected. ->
https://www.screencast.com/t/cbFV5AbSlWjj It seems that you are using the JetPack lay load functionality which seems to be a problematic feature and that’s why might appears some issues on your website regarding loading the images. please remove it, clear all the caches,s purge CDN files and check the results.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows doing this, sorry! You need to find such a plugin with this functionality and check how it works.

Thank you!

Hi,

Remove the old plugins and install them again from the Plugins section from here -> https://www.screencast.com/t/czOD29fbJ

Hope this helps and let us know how it goes!

Thank you!

Hi,

Major of elements should be displayed with TD COmposer but some of the speccific WPBackery elements will not be displayed, like Accordion, Masonry Grid, etc. You need to activate it and check how it works.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to add the Linkedin to your Social Counter, sorry! You should find a plugin which has this functionality and checks it how it works.

Thank you!