Hi,

Check the image size and ty to optimize your images if you want to bring good theme results. As an example, if your image is too big and also if the internet connection is too poor, this problem might appear. Please provide your website URL so I can take a closer look at it and also so I can investigate it closer.

Thank you!

Hi,

If you want to have all of these options in the Gutenberg, you need to use the Classic editor element from here -> https://www.screencast.com/t/JZfSAYy4e3QC We have added this suggestion to our list of improvements and we hope adding them in the Gutenberg as soon as possible.

Thank you!

Hi EUCMH,

We know about the issue with General Modoal Image and we hope to fix it in near future updates, sorry!

Thank you for your understanding!

Hi,

If you dislike the Gutenberg and if you want to have the Classic Editor, you need to use the Classic Editor plugin for that and after this, you need to keep to active that option from here -> https://www.screencast.com/t/bX9wraIk

Hope this helps!

Thank you!

Hi,

This message appears when your used images are not fully optimized on your website. You can take a closer look at the following topic from here -> https://www.wpbeginner.com/beginners-guide/speed-wordpress-save-images-optimized-web/ -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Also, you can check this -> https://tinypng.com/

Thank you!

Hi,

Use the code below and place it in Theme panel -> Custom CSS area if you want to remove the bottom gradient from the lightbox.

.mfp-figure:before{
background:none;
}

The result is here -> https://www.screencast.com/t/kacOLqf294ER

Thank you!

Hi,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks.

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can check your header section and your header configuration.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! Also, we cannot say for sure if this can be translated via such a plugin because this section was custom made, sorry!

Thank you!

Hi,

Please provide more details and some useful screenshots with your problem so I can identify it closer and also so I will be able to provide a more accurate response.

Thank you!

Hi,

Most of the theme files were moved into the tagDiv composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements. We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/ Now, all the theme core files can be found in the TD Composer plugin. Please check the following path from here -> https://www.screencast.com/t/bDD0JE16Di

Hope this helps!

Thank you!

Hi,

If you want to hide that section only from Mobile Theme, you need to use the code below and place it in custom code form Mobile Theme section from here -> https://www.screencast.com/t/wA1GnkCLq

Hope this helps!

Thanks.

Hi,

If you want to remove the sign in functionality from Mobile Meu, you need to disable it from here -> https://www.screencast.com/t/VjL0EyM63F

Thank you!

Hi,

Please try to make the following changes to the Theme panel like this-> https://www.screencast.com/t/Hfwy3uUO or manually change the font-weight to 400 from here -> https://prnt.sc/nwx0tm

Thank you!

Hi,

Unfortunately, we do not have made any such tests with the child theme into a plugin, sorry! Also, we cannot help you in this case, sorry! This task involves doing such additional customizations and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you!

Hi,

I have checked on my website and the YouTube featured video seems to works as expected and the featured image seems to return good results, as you can see here -> http://prntscr.com/nwwm4h Also, please check the PHP version to be 7.1, 7.2 and check again.

Thank you!

Hi,

The Newsmag theme update brings a change for the customers that use WP Bakery Page Builder with our Theme: – When you’ll be updating to the Newspaper 9.7 version, you’ll need to activate the tagDiv Composer to keep the Newsmag theme functionality you’ve previously used. Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements Please note that activating the tagDiv Composer doesn’t mean that you are required to use our custom page builder on your website. You can use the WP Bakery page builder as you did before the update.
We recommended you to do not use the tagDiv Composer and WP Bakery page builders on the same page, because you cannot edit with WP Baker blocks and shortcodes created with tagDiv Composer or vice-versa. Please make a backup for your website before updating.

Most of the theme files were moved into the tag div composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins.

Sorry for the inconvenience and thank you for understanding.

Thank you for understanding!

Hi,

I have checked your website and I saw that you are using the Mobile Theme plugin for mobile mode and that’s why you do not see the responsive elements from the desktop version. As it mentions in our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Please note that our mobile theme has a specific functionality which displays you a special layout. For more details, you will need to check our documentation. If you do not like it, you will need to disable it and then, the theme will be automatically switched to the general responsive version and then, you will see all the desktop elements in the mobile mode but in responsive layout.

Thank you!

Hi,

Unfortunately, your screenshot doesn’t help me enough. It seems to be empty, as you can see here -> https://www.screencast.com/t/bxL0rpoZS Please provide another one, so I can understand your request and also, so I can help you.

Thank you!

Hi,

Unfortunately, another option our theme does not have, sorry!

Thank you!

Hi,

If you want to have the same layout as that demo from here -> https://demo.tagdiv.com/newspaper_video/ you need to import it from Theme panel or you should check it with Inspector Browser and see what is the used elements. You can check here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Hope this helps!

Thank you!

Hi,

Yes, it seems to be a problem from Seo Yoast and not related to our theme, sorry! You need to use the above fix until this issue to be fixed by Seo Yoast.

Thank you!

Hi,

That is usually a temporary issue with the Envato servers, you could wait for a while and try again. Or use the manual activation – https://www.screencast.com/t/EL4k48Lq

Or add the key to your account here in the forum, as mentioned here
– https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

If there is still a problem or you have more questions please let us know.

Thanks

Hi,

I have made some tests on my website and this functionality seems to work as expected, without any problems. If you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page.

Thank you!

Thank you!

Hi,

Check this guide from here ->https://developer.yoast.com/schema-documentation/api/#disable-schema and try to add this snipped of the code in the functions.php from the theme. -> add_filter( 'wpseo_json_ld_output', '__return_false' );

Thank you!