Hi,

I have checked your website but it seems that your AMP is not valid. Please enable it and also, provide some useful screenshots with that error so I can identify it closer.

Thank you!

Hi,

I have checked your website and I saw that you are using some block shortcodes inside the Mobile Theme editor. Now, it seems that all of these are working there but please note that’s not the right way. The shortcodes will not be displayed on the Mobile Theme editor in the future, sorry! You need to remove them from there and try using the default layout of mobile theme. Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Unfortunately, this tag works only for post pages and not for pages, sorry!

Thank you!

Hi,

I have checked your website URL and more posts from your website and all of them seem to works as expected, as you can see here -> https://www.screencast.com/t/WmJmX8SzTps Clear all of the browser caches and check the results.

Thank you!

Hi,

Please provide your website URL so I will be able to provide a more accurate response.

Thank you!

Hi,

You can send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can take a closer look at your setup page.

Thank you!

Hi,

Unfortunately, the theme review section does not have any such an option for that, sorry! That theme section is a simple one which does not have any such additional settings for another functionality. So, if you want to achieve this, you need to make some deeper changes in the theme core files and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! In that case, you can try finding such a plugin especially for Review and check it how it works. Usually, we recommend the developers from studio.envato.com.

Thank you!

Hi all,

If you have respected all of the theme requirements and all of the system status parameters are correctly increased according to our documentation and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page.

Thank you!

Hi,

Provide your website URL and some useful screenshots with your problem so I can investigate it closer to that problem.

Thank you!

Hi,

Check the thumbs from here -> https://www.screencast.com/t/PFRCCL7V and also, ensure that you have enabled all of the thumbs which are used by your blocks.

Thank you!

Hi,

It seems that string can be translated from our Theme panel, from here -> https://www.screencast.com/t/oKDHrHGC To solve this issue, you need to check the following topics from here -> https://www.wpseeds.com/blog/error-cookies-are-blocked-due-to-unexpected-output/ -> http://fundaa.com/how-to-fix-error-cookies-are-blocked-due-to-unexpected-output/ It seems that problem is caused by such plugins or some customizations through your functions.php.

Hope this helps!

Thank you!

Hi,

Please notice that changes are WordPress related and you need to follow the next steps from here -> https://www.inmotionhosting.com/support/edu/wordpress/wordpress-features/set-category-tag-url-base After you have made these changes, you need to clear all the caches, purge CDN files and check the results.

Hope this helps!

Thank you!

Hi,

You need to provide your website URL and such an example with that problem so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thank you!

Hi,

I have added your ad to my ad spot and it seems that’s not correct, as you can see here -> https://www.screencast.com/t/GQ9GIfYc The theme display it on the frontend but the content of it, seems to return bad results. You need to check your ad code because that problem is not theme related.

Thank you!

Hi,

Please provide your website URL with AMP-activated so I can take a closer look at it.

Thank you!

Hi,

Please take a look over the next useful guide from here -> https://forum.tagdiv.com/topic/add-additional-fields-to-posts-in-category-grid/ to know how you can configure your Advanced Custom Fields.

Hope this helps!

Thank you!

Hi,

Ensure that you have correctly installed the theme via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Check the PHP version to be 7.0 and check the results. We do not have any bad reports in this case until now, sorry! Check your theme installing and configuration and let us know how it goes!

Thank you!

Hi,

Unfortunately, this functionality cannot be achieved with our TD Composer, sorry! You can try to add this element using the WPBackery but please notice that on this page, where you add this functionality, you have not use only WPBackey and not use any TagDiv composer elements.

Thank you!

Hi,

Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Check the PHP memory parameter to be properly increased because this is most important. Maybe this parameter is exhausted and that’s why some of the functionality doesn’t work.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Ensure that you are using the latest version of the theme and the WordPress version, clear all the caches, purge CDN files. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Let us know how it goes!

Thank you!

Hi,

I have replied you via another topic. It seems to be the same behavior discussed in the previous topic.

Thank you!

Hi,

Unfortunately, this the behavior when the theme is loaded in the browser. If you will check our demo you will see the same behavior. This is not a problem and also, you can ignore it.

Thank you!

Hi,

Yes, the Seo Yoast is fully compatible with our theme and should works as expected. Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Check the PHP memory parameter to be increased properly. Maybe, your PHP memory has exhausted and that’s why you cannot save anything.

Thank you!

Hi,

Unfortunately, the playlist youtube element has not been designed to be used in stretch Row mode, sorry! You need to use that element inside a simple ROW, without stretch. Another alternative would be to create your own list on YouTube and then, take the YouTube link of your playlist and add it inside a Text with Title element in a stretch ROW and the result should look like this -> https://www.screencast.com/t/ZiEtQlsgP8xl

Thank you!

Hi,

Please make sure that you have correctly installed the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ and then, install the plugins from here -> https://www.screencast.com/t/M4eG9Dk0

Thank you!