Hello ashubais,

I have inspected your website but it seems that your mobile theme works as expected, as you can see here -> https://www.screencast.com/t/kyjSPNDVtmK

Thanks for the message!

Hello CzteryKilo,

Try to use another facebook ID, like Envato and check the results. If the problem is still there, try to make a new clean install to another sub-domain for testing, remove all of the untested plugins, clear all the caches, server caches, purge CDN files and check the results.

Thanks for the message!

Hello,

Check the following settings from here -> https://www.screencast.com/t/wPlPANFA

Thanks.

Hello fgter,

Do you have added more than 4 social icons from the theme panel and you have displayed only 4? Try to clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for the message!

Hello brent,

Provide more details about your problem and some useful screenshots with the button for further investigations.

Thanks for the message!

Hello therealshaunproulx,

I suggest you make a new clean install to another subdomain for testing via FTP way, remove all of the untested plugins, clear all the caches and check the results. If you have some additional customizations which can break the theme layout you should disable all of them and check the results. By default, the theme works fine and the menu mobile returns good results.

Thanks for your understanding!

Hello AlexSoyer,

I have inspected your website and I saw that you are using the Mobile Theme plugin and the content of your page has been created with TD Composer. Notice that plugin does not recognize any shortcode of page builder and that’s why you do not bring the content of the page on mobile devices. You should create it only with HTML code which will have to be added in Mobile Editor. If you do not like this theme behavior, you should simply disable the mobile plugin and then, the theme will be automatically switched to the general responsive mode. For more information about this plugin, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello Maty2012,

Please notice that the Sidebar has not been designed to appear on small devices from design reasons. So, I have inspected your website on mobile and I saw that you are using the Mobile Theme plugin which has own style for mobile mode than the desktop. If you want your mobile style to look similar to the desktop you should disable the Mobile Theme plugin and the theme will be automatically switched to the general responsive layout. Also, notice that the sidebar will come down, under the content.

Thanks for your understanding!

Hello mountainjourney,

I have checked your website and the Featured image cover for your video posts seems to be displayed as expected as you can see here -> https://www.screencast.com/t/wM4xPIhuDyd9 Also, notice that we do not recommend using untested plugins with the theme because we cannot provide support for them, unfortunately!

Thanks for your understanding!

Hello mradamrothwell,

Yes, you can try using the infinite loading.

Thanks.

Hello marijnvdgruiter,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please provide your website URL so I can take a closer look at your mobile menu and some useful screenshots.

Thanks for the message!

Hello Faith,

Unfortunately, I do not exactly understand what you want to achieve and also, I suppose that you are using some untested plugins which break your website layout. This design does not come from our theme, sorry! You can provide your website URL so I can take a closer look at it but please notice that we cannot provide support for your additional customizations or untested plugins, sorry!

Thanks for the message!

Hello bengaloorism,

Please update the theme to the latest version of it which is 8.7.5. I saw that you are not using the latest one. Try to update it, clear all the caches and check the results.

Thanks for the message!

Hello Nikolaas49,

Please provide some useful screenshots with your used code in Live CSS Box for further investigations.

Thanks.

Hello meri,

The code seems to work as expected if it will be added here -> https://www.screencast.com/t/c3u0W3yWy2vm Try to clear all the caches and check the results.

Thanks for the message!

Hello Gabriele Puglisi,

Sorry but the theme does not have any such an option that allows you to do something like this, unfortunately! You should edit the theme core files in order to do this. Notice that’s not a simple task and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello paologalli,

Sorry but the Mobile Theme plugin is not included in Newsmag theme and it’s not tested with it, unfortunately!

Thanks for your understanding!

Hello all,

Please try to disable the Social COunter from your plugins section, remove it and install the following Social COunter from here -> https://www.filedropper.com/showdownload.php/td-social-counter_1
Clear all the caches and check the results.

Thanks for the message!

Hello paologalli,

Sorry but please notice that we cannot provide custom work at the moment, sorry! This thing does not come from our theme and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello fgter,

All the available settings for Icons Sharing can be found here -> https://www.screencast.com/t/b3ZqDb43q Clear all the caches and check the results.

Thanks for the message!

Hello Nemesis,

Sorry but please notice that plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, unfortunately! Please update the theme to the latest version of it which is 4.4. because the theme is GDPR compliant now. -> https://www.screencast.com/t/o9jYaECLO

Thanks for your understanding!

Hello cocoadmin,

It seems to be a problem with your caches. Try to clear all of these, press CTRL+SHIFT+R and check the results. The button should reappear.

Thanks for your understanding!

Hello nattyandrade,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks.

Hello iamakidvideo,

Please notice that each demo has own style and content (dummy data). If you have edited those posts and pages which come with the demo, when you will switch back to the previous theme, all of this content will be lost. You should create your own posts and pages from scratch if you want them to be saved in the database.

Thanks for your understanding!

Hello bformhals,

Notice that if you will add a background image to your website, the layout of it will be automatically boxed because this is the normal theme behavior. What exactly you want to achieve at your website?

Thanks for your understanding!