Hello whatawawu,

Do you have installed the latest version of the theme via FTP way? Do you have the latest version of each required plugin? Do you have cleared all of your caches before checking the results?
If the problem is still there you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for the message!

Hello AhoraRoma,

I have inspected your website and I saw that you have added this Alert just under to your main menu, as you can see here -> https://www.screencast.com/t/BQqjuD9R The shortcode can be added in Text with Title or Column Text element.

Thanks for your understanding!

Hello Bruno Cruz,

Try the code below and place it in the Theme panel – > Custom CSS area.

The code is ->

.td-newsmag-voice .td-pb-span8 .td_block_template_1 .block-title span:after, .td-newsmag-voice .td-pb-span12 .td_block_template_1 .block-title span:after{
background-color: #a1f229;
}

The result is here -> https://www.screencast.com/t/6zRNVgpC0i

In the future, I suggest you use the Inspector Browser to create your custom CSS code, according to our documentation from here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks.

Hello whatawawu,

Sometimes, the TD Composer button from your backend could disappear due to your caches. Tap CTRL+SHIFT+R and check again.

Thanks.

Hello kaydotng,

Yes, ok but please understand that you should manually add a featured image when you create a post, like this -> https://www.screencast.com/t/t27Dsg2OcnW

Thanks.

Hello touringplans,

Please notice that the Instagram widget works as expected, as you can see here -> https://www.screencast.com/t/amhM1wgR Make sure that your Instagram widget has been correctly setup.

Thanks for your understanding!

Hello Fabio Russo,

Sorry but please notice that plugin has not been tested with the theme and therefore, we cannot say for sure if it will work or not as properly with the theme, unfortunately! We cannot provide support for untested plugins.

Thanks for your understanding!

Hi boka003,

Provide your website URL so I will be able to provide a more accurate response.

Thanks.

Hello boka003,

Sorry but please notice that we do not have any recommended plugin in this case. You are free to find something like this and check the functionality with the theme. We cannot provide support for untested plugins.

Thanks.

Hello RedFish,

Replied via email.

Thanks.

Hello kaydotng,

I’m Catalin and not Catalina, sorry! I have checked your website and I saw that you are not using the featured images at your posts and that’s why you do not bring images in blocks. Please check here -> https://forum.tagdiv.com/featured-image/
Clear all the caches and check the results.

Thanks for the message!

Hello kurdi,

I have made some tests on my side with this sorting on pages on blocks and it seems to work as expected, as you can see here -> https://www.screencast.com/t/oWEDhBru Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins which can break the theme functionality, clear all the caches and check the results.
P.S Please notice that your support has been expired, as you can see here -> https://www.screencast.com/t/5KuvxMWRBC

Thanks for your understanding!

Hello Jose,

Try to add the !important tag to your code value and check the results.

Thanks for your understanding!

Hello Ralf,

Sorry, but we do not have something like this.

Thanks.

Hello jp11123,

Provide your website URL so I can take a closer look at your smart list and also, so I will be able to provide a more accurate response.

Thanks.

Hello israel,

This problem comes from your CDN and I recommend you to purge all of CDN files, clear all the caches, browser caches and remove all of your server caches check the results.

Thanks for your understanding!

Hello blasofsky,

Please keep in mind that we do not recommend to increase the logo section because the theme layout might be easily broken. I suggest you change the header style to another one which displays the logo in full-width, like header style 10.

Thanks for your understanding!

Hello leanjucas,

I have inspected your website and I saw that you are not using Featured images for those posts -> https://www.screencast.com/t/7DLFt1Xu and that’s why you do not bring any image on the block and also, I have noticed that it could be a temporary problem with your opacity for the others images. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Michael,

First of all, please try to make a new clean install to another sub-domain for testing, clear all the caches and check the results. Also, if you are using some untested plugins, try to disable all of these because these can interact with the theme core files and causes a lot of unknown issues.

Thanks for your understanding!

Hello Vijila,

You should try using the code below and place it in Theme panel -> Custom CSS area.

.td-front-end-display-block {
left: 0;
}

The result is here -> https://www.screencast.com/t/P1tug3Jp2uB

Thanks.

Hello a h,

Do you are using some untested plugins for your Widgets? Try to disable all of them and leave just to active only the tested plugins with our theme, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello mateusnds,

I suppose that you want to add a slider at the top of your website, right? You should use the TD Composer and add the Big Grid Slider or Slider as an example in that section from here -> https://www.screencast.com/t/MkFBcyiq1

Thanks.

Hello Mrhenryiv,

I do not know what exactly you want to achieve. Please be more specific and give me some useful screenshots of the problem or element you want to remove it for a more accurate response.

Thanks.

Hello,

Notice that I have checked your website and the featured images seem to work as expected, as you can see here -> https://www.screencast.com/t/79fpQIo7 I did not saw any problem with this.

Thanks for your understanding!

Hello Ralf,

Yes, you can provide your code for a limited period for making some tests.

Good luck!