Hi,

Please notice that we do not want your privacy credentials, sorry about that! You can create a new admin with another user and password and provide us because we need for deeper investigations. Otherwise, we cannot help you in this case, sorry! Also, please notice that we never share your private credentials and you should not worry about it. Also, you can remove that newly created account after we will finish our investigations. If you cannot make another account to your CPanel you can make another one to your FTP.

Thank you!

Hi,

I feel sorry, but please notice that’s not a theme related problem, unfortunately! Please notice that functionality works for thousands of users and if there was a problem, this forum was full with that problem but it is not. Please check your server configuration, the time setup from your dedicated server, WordPress time zone and all of the settings regarding on the time zone. Also, check your used plugins. Maybe, some of them might interact with the theme core files and break the time. We do not recommend to use untested plugins because we cannot test all of the plugins for good working with the theme. Also, if you are still unhappy with our theme, please request a full refund here-> https://themeforest.net/refund_requests/new and we will approve it as soon as possible.

Thank you for understanding!

Hi,

Please try using the code below and place it in Theme panel -> Cusotm CSS area.

The code is here ->

.td_module_10.td_module_wrap:hover .entry-title a{
color:red!important;
}

Thank you!

Hi,

As I said to you above, that screenshot is not relevant for us to help you, sorry! Please send us an email at contact@tagdiv.com with your log-in information and Google Search Console Access so we can take a closer look at it. We need for this if you want a more accurate response.

Thank you!

Hi,

At the moment, the AMP has not been implemented in Newsmag and if you want to use it on the theme, you can use the default AMP plugin. We cannot say for sure but we hope to update the theme in the near future.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to make this redirection, sorry! The user will navigate on the AMP only if he will find your post website from the Google Search and then, he will come from your website. The main functionality of the theme is that the user to navigate on your website and not on AMP.

Thank you for your understanding!

Hi,

Replied here -> https://forum.tagdiv.com/topic/when-i-install-more-then-5-plungin-i-cant-access-my-admin-login-page/

Thank you!

Hi,

The entire functionality for this element can be found in td_block_slide.php as you can see here -> https://www.screencast.com/t/D3RCAfnvN If you want to make some changes over this element, you need to edit the theme core from that section and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
Also, please notice that any bump, will take you at the first position in our list and notice that we respond from latest to newest.

Thank you for your understanding!

Hi,

That section is not added by the theme. The Google SERPs is controlled by the Seo Yoast plugin.

Thank you!

Hi,

In principle, this should not affect the server performance and page speed but also, depends on what kind of customizations contains your child theme.

Thank you!

Hi,

Please check the page with TD Composer and remove it from your homepage or you can use the below quick solution to hide it from such a custom CSS code.

.home blockquote{
display:none;
}

Thank you!

Hi,

Unfortunately, I cannot access your website because I get this error -> https://www.screencast.com/t/1hbSwmfTlC Please remove all of the untested plugins, clear all the caches, purgE CDN files and check the results.

Thank you!

Hi,

Please check the following useful documentation for a proper configuration of your ads. Check here -> https://forum.tagdiv.com/header-ads-adsense/ -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thank you!

Hi,

Unfortunately, this option is available only for Newspaper at the moment, sorry! In the near future, we will update the Newsmag and we consider to add more functionality on AMP.

Thank you!

Hi,

Provide your website URL so I can take a closer look at it and also, you need to provide some useful screenshots with your desired changes so I will be able to provide a more accurate response.

Thank you!

Hi,

Unfortunately, this kind of plugin has not been tested with our theme and also, we cannot say for sure if it will work or not as expected with the theme, sorry!

Thank you for oyur message!

Hi,

Unfortunately, the main functionality of child theme is to overwrite only the theme’s files and not the files of the plugin, sorry! The mobile theme is a plugin and that’s why it cannot be overwritten by a child theme, sorry!

Thank you!

Hi,

I have checked your website and I saw that you are using another header template for your post pages and that’s why your headers are different. -> https://www.screencast.com/t/LhnN2suCk Check this section!

Thank you for your understanding!

Hi,

Unfortunately, the Share buttons are only available for posts and not from pages, sorry!

Thank you!

Hi,

Please notice that the Gutenberg editor is already integrated into our theme and seems to return good theme results. What is the problem? Provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

Ensure that you have correctly installed and set up the AMP according to our documentation from here -> https://tagdiv.com/amp-newspaper-theme/, clear all the caches, purge CDN files and check the results. If the problem persists, you need to check your additional customizations and your Analitycs section from the Theme panel and if you have some strange codes, you need to remove them and check the results. We had cases of gen in the past because of custom codes in the Analytics section.

Hope this helps and let us know how it goes!

Thank you!

Hi,

For more information about Gutenberg, please check the following useful guide from here -> https://kinsta.com/blog/gutenberg-wordpress-editor/ and here -> https://wp-tutoring.com/adding-an-image-in-gutenberg/ If you WordPress has been correctly installed and updated, you sohuld have that option in the post editor.

Hope this helps and let us know how it goes!

Thank you!

Hi,

This is a general error which can be caused by more reasons. Please check the following useful topic from here -> https://www.hostinger.com/tutorials/http-error-when-uploading-images-to-wordpress

Thank you!

Hi,

Please ensure that you have correctly installed the theme to the latest version of it via FTP way because this is the surest method, in this case, remove all of the untested plugins, update and enable the required plugins, clear all the caches, purge CDN files and check the results.

Hope this helps!

Thank you!

Hi,

This issue happens in particular cases and is tied to a specific server and PHP configuration. There are a few steps in solving this issue, however.
1. Check file permissions: http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
2. change PHP version on your host and check security modules.
3. comment out the check for the error from the WordPress code:
https://scotty-t.com/2011/03/28/fix-for-the-plugin-does-not-have-a-valid-header/
4. Install the plugins via FTP: http://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Hope this helps and let us know how it goes!

Thank you!