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Catalin
tagDiv Staff

Hello kalum,

If you are unsatisfied by the theme, please ask for the refund here –> https://themeforest.net/refund_requests/new and we will agree with it. We don’t want to have unhappy customers!

Thanks!

Catalin
tagDiv Staff

Hi,

If you want to affect only the color links, notice that you should try using a bit of CSS in order to achieve some results. As an example, you can try using the code below and place it in Theme Panel -> Custom CSS area.

The code is ->

a:hover{
color:red!important;
}
a{
color:green!important;
}

The first part of the code can be used for hover links effects the second one for the static color links.

Thanks for the message!

Catalin
tagDiv Staff

Hello akisloukas,

If you want to do this, notice that you should use a bit of CSS code with this rule. If you have a specific page or posts from where you want to remove the Ad, first of all, you should take the page ID or post ID from here -> https://www.screencast.com/t/rJwArH41ICz and then, target the Ad if you want to remove/hide, like this -> https://www.screencast.com/t/Q9OcpCKk. The code should look like this ->

.page-id-13 .td-a-rec-id-sidebar{
display:none;
}

In that way, you should create your personal custom CSS code for your Ads.

Hope this helps!

Thanks for the message!

Catalin
tagDiv Staff

Hello omidi,

Please keep in mind that our theme has no RTL files and any support for this because it has not been designed to be used in this layout, sorry!

Unfortunately, we have no plan on implementing it in the near future. Implementing RTL support in our theme will require 2 style.css files and it will add significant “weight” to the theme. Using the RTL mode means that lots of elements have to be adjusted and this thing involves custom work and we cannot provide this at the moment!
Please try to do a simple search of our forum and you will see that our team offers support only for theme related problems and which not require additional customizations. Please check again our support policy here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello ashish,

I’m sorry but please notice that our theme has not been tested with this kind of plugin and we have no idea about the theme behaviour with this plugin, sorry! Also, notice that we cannot provide support for untested plugins.

Thanks.

Catalin
tagDiv Staff

Hello June,

I have inspected your website and I suppose that you are referring to the following block which has been structured by 3 categories, like this -> https://www.screencast.com/t/rlCXbKEyei! Right? Also, I have noticed that the block title does not have any link? Unfortunately, I do not exactly understand what do you mean regarding on links?
Provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Catalin
tagDiv Staff

Hello suprim,

Do you want to achieve this kind of menu -> https://www.screencast.com/t/9Lu6EkbBjW?
If you want to make your mega menu items to be similar to the ‘Travel’ menu example -> https://www.screencast.com/t/K6RrMzKJ3X, you want to do that please consult the topic here -> https://forum.tagdiv.com/topic/mega-menu-with-grid-columns/ because there you will see all the steps which are needed to take in this regard for achieving this layout.
If you want to display more levels in our theme and you are not aware of all steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello dobrock,

Please provide your website URL so I can take a closer look at your Big Grid slide and also, so I will be able to provide a more accurate response.

Thanks for the message!

Catalin
tagDiv Staff

Hi stiefel,

You can try using this advice and check the results. If it will not available you should try to hide from Seo Yoast, because the theme cannot handle it.

Thanks.

Catalin
tagDiv Staff

Hi bernienor,

Please refer to the following topic here -> https://forum.tagdiv.com/topic/background-ads-its-possible/

Thanks.

Catalin
tagDiv Staff

Hello MrOrsh,

Please provide your website URL and some useful screenshots to show me where exactly is the problem. Most likely, this issue happens due to your side because, as you can see in our demo, this does not exist, sorry! If you are using some untested plugins, try to disable all of these, leave just only the plugins that come bundled with the theme core files and the plugins which are tested with the theme and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello stiefel,

This is not theme related and if you want to handle this data on Google SERP you should do this from Seo Yoast plugin. For more information about this, please check the following useful guide here -> https://www.shoutmeloud.com/how-to-remove-date-from-google-search-results.html

Hope this helps!

Thanks.

Catalin
tagDiv Staff

Hi Luke,

Unfortunately, our theme does not have any such an option for it, sorry! You should implement it yourself this functionality or if you do not have any coding skills, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Catalin
tagDiv Staff

Hello coursey,

If you want to move the comments section to be right below the post content, you should change a bit your code in order to achieve any good results. For example, if you are using the post template style 2 you should make the following changes like this ->
https://www.screencast.com/t/zhyXHDMc

Hope this helps!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello mekidult,

You should purge all your CDN files, clear all the caches and check after the results. Also, you can provide your website URL so I can take a closer look at it if your modal image will not work as expected.

Thanks.

Catalin
tagDiv Staff

Hello epicmag,

Sorry for this but please notice that our theme does not have any such an option for it, sorry! If you want to have this functionality on your website you should implement it yourself because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Catalin
tagDiv Staff

Hello d_alinus2004,

Please keep in mind that is not a simple task and if you are not an advanced user, you should consider hiring a freelancer/developer to help you because we cannot provide optimization services at the moment, sorry! As a hint, notice that all of the ID’s can be taken from source page, like this -> https://www.screencast.com/t/VHztiOV3e

Thanks for your understanding!

Catalin
tagDiv Staff

Hi Procomag,

Yes, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello eduardoribeiro,

You should provide a site so I can take a closer look at it if you want a more accurate response.

Thanks for the message!

Catalin
tagDiv Staff

Hello WakeUpCallProject,

Sorry for this inconvenient but please notice that we cannot recreate this error and also, I have checked your website for many times and I did not saw any problem with your site, sorry! Try using only the plugins which are tested with our theme because otherwise, if you will use any other untested plugins, the theme’s functionality could be damaged. Try to remove all of these and try using the theme to the default state, clear all the caches and check the results. Notice this wrong behaviour will not happen on our site, sorry!

Thanks for the message!

Catalin
tagDiv Staff

Hello GregWasThere,

Would you like to use the Logo with Text? You can try using the Header Style 10, remove the logo image and insert your desired text in this field, like this -> https://www.screencast.com/t/5nrSxRHLtgRz and the result you should see here -> https://www.screencast.com/t/cggrlBmck

Thanks for your understanding!

Catalin
tagDiv Staff

Hello bformhals,

Regarding on that bug with the background color on ROW, notice that has been listed on our list of improvements and we will consider to fix it in near future update. Until this moment, notice that you should try using a bit of CSS code to fix this.

The code for Block 12 is ->

@media (max-width: 767px){
.td_module_10 .td-module-thumb {
width: 120px!important;
}
.td_module_11 .item-details {
margin-left: 135px !important;
min-height: 120px !important;
}
}

Also, another alternative for you would be to directly use the background color for ROW, like this -> https://www.screencast.com/t/b8gYL7PihLl (as a quick fix)

Thanks for the message!

Catalin
tagDiv Staff

Hi Cosmin,

Unfortunately, but the theme does not have any such an option that allows you to turn off the comments for a specific category page, sorry! You should try using a bit of CSS code to hide this. You can provide some useful screenshots and your website URL and tell us from where exactly you want to remove the comment and we will provide you an example.

Thanks for the message!

Catalin
tagDiv Staff

Hello Zoran,

Above, I gave you an example of how this can be done, sorry! If you want to have the original color for these icons you should inspect it closer each of them and get the color value from the hover effect.

Thanks.

Catalin
tagDiv Staff

Hello,

Send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your footer section. Provide the link to this topic so we can quickly identify you.

Thanks for the message!

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