Hello formhals,

Does not matter, the system status should have the right values for the parameters if you want to achieve best theme results.

Thanks.

Hello Procomag,

First of all, ensure that you are using the latest theme version which comes bundled with the theme core file. If the problem is still there, please provide your website URL and some useful screenshots with the problem so I can take a closer look at it.

Thanks for your understanding!

Hello,

I have inspected your website and I did not saw any strange symbols on your page, as you can see here -> https://www.screencast.com/t/d5pETn8n0z Everything seems to work as expected. Try to clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hello d_alinus2004,

Regarding on page speed, please notice that thing depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

There are multiple guides and tutorials here on the forum regarding speed optimization, that you can search for and read:
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/

Thanks for your understanding!

Hello mekidult,

Please check to be active the General Modal Image from Theme panel, like this -> https://www.screencast.com/t/25BUe0MN5k0 Clear all the caches, purge all CEN files and check the results.

Thanks.

Hello cruising-sea,

What kind of browser do you are using now? Please provide your website URL so I can take a closer look at it and also, please specify what kind of browser you use because this thing is very important.

Thanks.

Hello brtaydn,

PLease send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so w e can quickly identify you.

Thanks for your understanding!

Hello kalum,

I have inspected this section and the shortcode does not come from our theme. I saw that you are using such of untested plugins which can interact with the theme core files and cause a lot of unknown issues, sorry! Please keep in mind that we cannot provide support for custom modifications or untested plugins, sorry!

Thanks for your understanding!

Hi kal,

The message is for Rhonda.

Thanks.

Hi David,

If you want to hide the Author Card from each post page, notice that you can disable it from Theme panel, like this -> https://www.screencast.com/t/3K1sSSeY
Unfortunately, notice that our theme does not have any MailPoet module integrated on the theme, sorry!
If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi Danela,

Unfortunately, I do not exactly know what kind of language you are using on your website and notice that strange symbols can appear from your language. Try to enable all the support language from Theme panel, like this -> https://www.screencast.com/t/KX0XsqxUL clear all the caches and check the results. Also, if you are using the CDN system, purge all CDN files and check the results.

Thanks for the message!

Hello STBW,

I have inspected your website on mobile mode and the Ad which is placed below the Article Top Sharing, it seems to work as expected, as you can see here -> https://www.screencast.com/t/sePdZ4cBVXa9 Where is the problem?

Thanks for your understanding!

Hello kdannay,

I do not know where exactly you want to move the Tags section on your post page, sorry! I guess that you want to achieve the following case -> https://www.screencast.com/t/1zq7n5pjw
If is not what you mean, provide more details and some useful screenshots where you should exactly show me what you want to achieve.

Thanks.

Hi MediaServicesTagDiv,

You should disable the TD Composer if you will not use because it’s not recommended to use the both plugins altogether, sorry! Try to make this change and check the results. If it will be with no success, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, you should provide the full FTP access and paste there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello dcosimo,

Notice that if you will respect all the needed steps in this regard, your them update will be successful. Also, notice that before each theme update, you should make a full backup to your database to be sure and not losing your data. For more information about our recommended way for theme installing, please check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hi Ery,

I have tested on my site again and the FB Video seems to be the right fit as you can see here -> https://www.screencast.com/t/KYyXzHWlIp Try to update your theme, clear all the caches and check the results.

Hope this helps!

Thanks for your message!

Hello bformhals,

Do you have checked your system status parameters to be according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/?

Thanks for the message!

Hello bformhals,

I have inspected your Footer Ad and I saw that it’s not a responsive one. For the first hand, I saw that you are using the Double Click Ad which is not tested and supported by our theme and on the second hand, this Ad using a specific iframe which has a width and height fix, as you can see here -> https://www.screencast.com/t/ISW50MLrc Please keep in mind that our theme has been tested only with Google AdSense Ad. If you want to have a responsive Ad for your footer section, you should edit the iframe and write the Ad code for each device or change it with a responsive Google Adsense.

Hope this helps!

Thanks for your understanding!

Hi Rhonda,

Do you are using the TD Composer on a page which was made with Visual Composer in the past or vice versa? Notice that thing is not recommended to do because you can encounter such a problem. For more information about this regard, please check the following guide here -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
If is not what you mean, please provide more details, your website and if the problem persists, you should send us an email at contact@tagdiv.com with your log-in information so we can further inspect your setup page. First of all, before sending us this email, you should disable all of the untested plugins because these could be the major cause of your issue, sorry!

Thanks for your understanding!

Hello Tiger,

This value of your PHP memory should have to be okay! First of all, check the theme install if it was made via FTP way because this is the surest method in this regard. Also, if you are using such untested plugins, you should disable all of them because these might interact with the theme core files and causes a lot of unknown issues. Try using the theme at default state, clear all of your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello WakeUpCallProject,

Please keep in mind that all the possible solutions to fix this error may be found in the topic mentioned above. As you know, the reason of this may be different one which differs from case to case. Notice that I have checked again your website on desktop and on some mobile devices and this error does not occur, as you can see here -> https://www.screencast.com/t/9pXNCTXJ If you are using the CDN system, try to pure all CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello devenkh2,

Before sending us an email with your wp-admin, please disable all of your plugins because this should have to be the first steps for debugging in WordPress. Also, provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi charli_vk,

We cannot say for sure what kind of improvements will be released in our future updates, sorry! Follow our change log because there you will be updated with each theme improvement.

Thanks for your understanding!

Hi geny80,

Send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there your ITEM PURCHASE CODE so we try to activate your theme. Also, you should provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

Replied via another topic.