Hello Melodie,

Why? Because this is too old version of WordPress as you can see here -> https://www.screencast.com/t/n08fpTeFpN Check our theme requirements here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Why did not update the WordPress to the latest version of it? It’s FREE!

Thanks.

Hi,

I have inspected your website and everything seems to work as expected. I did not find any Chinese symbols at your menu, sorry! If your problem will reappear, please follow this topic: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thanks.

Hi Cosmic,

Notice that the only optimization guide for our theme can be found here -> https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks.

Hello theg1819,

To be sure if you have the latest theme version you should download the theme’s packet from Theme Forest and then install it via FTP way because this is the surest method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ To bring the best theme results, notice that you should use only the plugins that come bundled with the theme packet.

Thanks for the message!

Hello natails,

Sorry for this but please notice that our theme is not tested with any Affiliate plugin for external URL, sorry!

Thanks for the message!

Hello Pierresrl,

Sorry for this! Notice that our theme does not have any such an option for this html5 player! If you want to have this, notice that you should implement it yourself because this task required to do some custom work and we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hello DaveS,

Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory has exhausted and that’s why your images are not saved, sorry! Also, check your CPanel and make sure that your GD Library is enabled.

Thanks for your message!

Hello makkis001,

Sorry for this inconvenient! Try to make a new clean install from scratch, remove the old theme version and install it from scratch via FTP way because this is the surest method in this regard. This is the only solution in this case, sorry!

Thanks for the message!

Hello GregWasThere,

For author pages, notice that our theme does not have any such an option, sorry! All the settings for Author template can be found here -> https://www.screencast.com/t/GnBEmyCRqj

Thanks for the message!

Hello Cosmic,

Unfortunately, the Newsmag theme does not have the Mobile Theme implemented, sorry! We cannot say for sure if this plugin will be integrated into the theme in the nearest future or not because this thing depends on our developer’s decision.

Thanks for your understanding!

Hello kalum,

On what kind of shadow do you are referring to? Provide screenshots so I can identify it.

Thanks for the message!

Hello Cosmic,

Try to regenerate your thumbnails using the Force Regenerate or Thumbnail Regenerate. You should check the following useful guide here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
If is not what you mean, please provide more details so I will be able to provide a more accurate response. Your website URL and some useful images could be useful for our understanding.

Thanks for your understanding!

Hello pnews,

Please provide your website URL and screenshots so I can understand what do you want to achieve.

Thanks.

Hello braveinftech,

Try to clear all of your caches, re-save your permalinks and check the results. If the problem will persist, provide your website.

Thanks.

Hello MitchyBoy,

You should add your image as a LOGO.

Thanks.

Hello NYSN,

Unfortunately, our theme does not have any such an option for it, sorry! You should try using the 3 column layout and use the Widgetised Sidebar for left and right side and in the middle, you can use any block you want, like this -> https://www.screencast.com/t/jvl6e4Os

Thanks for the message!

Hello masdi,

Make sure that your theme was right installed via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ I recommend you to make a new fresh install, clear all your caches, purge CND files and check the results. Also, check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello stanisci,

Regarding on Theme Colors for Mobile Theme, please check the panel here -> https://www.screencast.com/t/w8t6gxJJUa because these are all the available settings for theme color on mobile theme.

Thanks for the message!

Hello stanisci,

Do you want to leave each menu link to another color? Unfortunately, our theme does not have any such an option for it, sorry! Notice that you can achieve this but only if you will use such a bit of custom CSS code, target the each item menu and change the color of it with a bit of CSS code. It is not a simple task and if you are not a ware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello eduardoribeiro,

You should provide your website URL so I can check your read more button. Also, if you want to change the color of it, notice that you can use such a Custom CSS code to do this.

Thanks for the message!

Hello STBW,

You should provide your website URL so I can check your Ads and also, you should provide some useful screenshots for a better understanding.

Thanks for the message!

Hello MediaServicesTagDiv,

Of course, the Visual Composer is fully tested with our latest theme version and seems to work as expected. To achieve best theme results, you should only use the plugins which come bundled with the theme core files. Also, make sure that your VC version is the right one which comes bundled with the theme packet and not any other paid license. Check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Hi Rai,

Unfortunately, notice that kind of online checker is not relevant to our theme, sorry! If you will check our demo with this online tool you will see the same results. Please do not take into account the results of this online tool because they are not relevant. I know that exists a lot of these online tools but that does not mean that all of these are reliable, sorry!

Thanks for your understanding!

Hello Josin,

Yes, if the General Modal image is ON, you should not manually set the modal ‘on’ for every single image, right!
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello People Overseas,

For more information about how you can customize your Instagram block, please check here -> https://forum.tagdiv.com/instagram-widget-in-newsmag/

Thanks for the message!