Hello WebK,

Unfortunately, our theme has not been designed to have this behaviour and if you want to change it you will have to make some additional customizations through code that involves custom work and we cannot provide this type of services at the moment, sorry! Please notice that is not a simple task and you need to make these changes, please notice that you will have to do it yourself and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello Yousra,

As you can see in Theme panel->Excerpts area, you will see two parameters -> Title length and Content-length as you can see here -> http://screencast.com/t/60JhIaMnWsX3

Hope this helps!

Thanks!

Hello kevintunis,

Please notice that our theme has been designed to use only 3 pages template and all of these might be set them from the backend, like this -> http://screencast.com/t/otL5dJ5sA For more information about this feature, please consult our documentation here -> https://forum.tagdiv.com/page-templates-2/

Hope this helps!

Thanks for your understanding!

Hello kike21,

I have checked your source page and your console and I have notice that you have a js error in it. This conflict might be caused from your untested plugins which you are using in our theme. Please try to disable all of these, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hello Krizzi78,

Unfortunately, our theme does not have such an option for this Social Networks. In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though. Until we can do it, you can use a plugin.

Thanks for your suggestion and understanding!

Hello diablo7,

Try the code below and place it in Theme panel->Custom CSS area.

.td_module_mob_1 .td-post-date {
display:none
}

Thanks.

Hello diablo7,

All of the code that you gave until now is applied to the desktop version and general mobile mode. So, do you use the Mobile Theme, because the code will be different. Please be more specific about what you want to achieve so I will be able to provide a more accurate response.

Thanks.

Hello lettogsunn,

Unfortunately, please notice that this is the default theme behaviour and if you want to change it you will need to make a lot of additional customizations that involves custom work and we cannot provide this at the moment, sorry! The theme has been designed that when the background color is applied from the panel, all the theme’s layout will be switched in boxed mode.

Thanks for your understanding!

Hello letsteach,

I have checked your website and I saw that you are talking to a simple block 15 from your bottom of the front page, like this -> http://screencast.com/t/GSB7yA2Xh6Oq This block can be renamed from your backend, like this -> http://screencast.com/t/KBrMxf1zESVo

Thanks for your understanding!

Hello sainthilaire,

I have checked your website and I did not saw any problem with your theme. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

If your problem is still there, please make some useful screenshots by outlining the problem.

Thanks for your understanding!

Hello rjdtramirez,

After you made the button, from the panel you can set it the certain URL which redirects to another page which has a block sorted by random -> http://screencast.com/t/o5wy5GXk Please notice that any other customization involves custom work and we cannot provide it at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Hello frenzygh,

I have checked your website and I saw that you do not use the featured images for your site and that’s why the images will not appear, as you can see here -> http://screencast.com/t/M5rsAA4Wk To display the featured image, you will have to add it there -> http://screencast.com/t/6fY3sP4qphK For more information about this feature, please check here -> https://forum.tagdiv.com/featured-image-or-video/ -> https://forum.tagdiv.com/featured-image/

Hope this helps!

Thanks.

Hello quizyourfriends,

Unfortunately, please notice that this type of module is not available for Visual Composer because none of our blocks do not use it. So, please notice that this type of module is only available for Related Articles module and this should be controlled by there -> http://screencast.com/t/s0VhmhJf

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello yonwell,

If you want an accurate response in this regard, please provide your website URL so I can inspect it closer, right? First of all, please ensure that you have og:image is present in your source page in order to achieve bets results. Also, please notice that all of these settings are controlled by Seo Plugin, like as Seo Yoast and not from our theme. Try to install the Seo Yoast plugin, because it is fully tested with the theme and seems to work as properly and try to set these parameters according to plugin’s documentation here -> https://yoast.com/social-media-optimization-with-wordpress-seo-by-yoast/ -> https://forum.tagdiv.com/facebook-share/

Thanks for your understanding!

Hello Bintmusic,

Please keep in mind that until now we have only two bad reports from 28 000 users, regarding on loosing traffic and these were from various cases and not from our latest update. From our point of view, the latest version of the theme is very stable and you can use it without any problem. Please notice that we do not release any defect update.

Thanks for your understanding!

Hello Equapio,

If you want to make your mega menu items to be similar to the ‘Travel’ menu example, please consult the topic here -> https://forum.tagdiv.com/topic/mega-menu-with-grid-columns/ because there you will see all the steps which are needed to take in this regard for achieving this layout.
If you want to display more levels in our theme and you are not aware of all steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello balazsb,

I guess that you have not right selected your image dimensions for your editor. So, when you load your image you will have to set it to be in full width and not Thumbnail, like this -> http://screencast.com/t/CzKVPIbrZC

Hope this helps and let us know how it goes!

Thanks.

Hello nano2408,

Unfortunately, please notice that our theme has not such an option that offers you a way to change the hover effects in this regard, sorry! If you want to have more of these effects, you can do it using some hard coding and also, this is not a simple task and involve custom work. If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello nano2408,

Thanks for your report. I have just corrected.

Thank you!

Hello nano2408,

First of all, please notice that we do not recommend to change these parameters regarding on Grids because you can damage the layout of this feature. So, if you want to use these settings before you will have to set a border and then you add some values for these -> http://screencast.com/t/m3Vh7YYP but please notice that the Grid will be damaged, like this -> http://screencast.com/t/6v6igR8Lt

Thanks for your understanding!

Hello Amme89,

After several investigations in this regard have concluded that this type of issue come from WP Super cache which is not fully compatible with WordPress 4.6 and that’s why this problem occur. We hope that WP Super cache plugin will be updated it as soon as possible and that problem will be fixed. Notice that this issue appears and on Mobile Theme from Jetpack when the caching plugin is active.
Please notice that we have reported this issue to Jetpack and we are waiting for an update from them. Until that, you should use our workaround posted here -> https://github.com/Automattic/wp-super-cache/issues/132

Thanks for your understanding!

Hello Khalidbk,

I have shared a post from your website to my Facebook and seems to work as properly, as you can see here -> http://screencast.com/t/mR3VuNRNfF In the future, if the problem will reappear, please try to check this -> https://forum.tagdiv.com/facebook-share/ and press the Fetch New Scrape Information.

Hope this helps!

Thanks for your understanding!

Hello Eldecoin,

Please ensure that you are using the latest version of the theme and also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Inspecting your source page I have notice that you are using the wp Rocket plugin..please try to disable it and try without it. Clear all your caches, purge CDN files if you are using the CDN systems and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hello dodikmulyanto,

I have checked a post from your website and I saw that you post date is indexed by Gooogle and you can see here -> http://screencast.com/t/1kuAu6Eu Also, please notice that all of these parameters are not controlled by our theme but only from Seo Yoast. If you still have any problems in this regard, please try to use some Seo plugins and also, contact the Google in this regard because they should be able to provide a more accurate response.

Thanks for your understanding!

Hi,

Do you refer to the policy of the theme? Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thank you for the message