Hi,

This problem seems to happen if you are using the latest version of the WPBackery, like 6.0.3. Please note that kind of version has not been yet tested with our theme and that’s why we recommend using the version which comes bundled with the theme core files. (6.0.2). Hope this helps and let us know how it goes!

Thank you!

Hi,

Thank you for reaching us! I have checked your website and I saw that you are using the Pagebuilder + Latest Articles and that’s why the latest articles are displayed at the bottom of your page. If you want to disable this section, you will need to change the page template to default. For more details about this functionality, please check the documentation from here -> https://forum.tagdiv.com/page-templates-2/

Hope this helps!

Best regards!

Hi,

Please note that, if you want to translate your date to the French language, you will need to change the WordPress language from here -> https://www.screencast.com/t/gain9YOgfhRm and then, you will see that your date format will be translated in French.
Regarding your second question, please provide more details about what exactly you want to achieve and also, provide your website URL so I can take a closer look at it. Some screens might be useful with what you want to do.

Thank you!
Best regards!

Hi,

I have made some tests with on my website with the latest version of the theme and seems to works all of the header styles, without any problems. On the mobile, you can see the social icons only when you press the toggle mobile menu, before your main menu, like this -> https://www.screencast.com/t/i2LaDPN0 Please ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge all the CDN files and check the results. It is possible that your caching plugin to be very strong and so you may not see the changes in frontend. After you have checked all of these steps and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, very important is to provide there the link of this topic so we can quickly identify you.

Thank you for your understanding!
Best regards!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer that section. Also, provide there the link of this topic so we can quickly identify you. I need to have access to your admin so I can create a new post or page and also investigate it that behavior.

Thank you!

Hi,

Please try this custom CSS for mobile arrows

.td-mobile-content .td-icon-menu-right {
display: block;
}

The result is here –> https://www.screencast.com/t/mZ00jNoM0

By default, the main menu should works as expected on mobile and desktop version if you have set up a mega menu. If is not what you mean, please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thank you!

Hi,

Please provide your website URL so I can take a closer look at this section. Ensure that your Fashion tab has the drop down’s structure in the mobile menu editor, like this -> https://www.screencast.com/t/wSqvdEmAMKwK

Thank you!

Hi,

Most likely, you do not correctly add the auto amp ad in the right section. Please check the following steps from here -> https://support.google.com/adsense/answer/7480616?hl=en
-> https://support.google.com/adsense/answer/9011465?hl=en -> https://prnt.sc/npctxz Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

As I said you above, please note that plugin has not been tested with our theme and also, we cannot say for sure if it will work or not with our theme, sorry! Try to add the plugin’s shortcodes in the mobile editor from here -> https://www.screencast.com/t/ars2dwbJw

Also, I have checked your license status and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/YkgYqaftM5S In the future, if you want to have access to our technical support, please extend your license.
Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance. To post or reply on the forum, you have to be in the premium support period.

Thank you for your understanding!

Hi,

Please note that all of the header styles should work as expected, without any problems! I have made some tests with them and it returns good results. I have checked your website and I saw that you are using the Header Style 5 which works as expected. If you are using some untested plugins, please remove all of them, purge CDN files and check the results.

Also, I have checked your license status and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/bs477qjLKHPj In the future, if you want to have access to our technical support, please extend your license.

Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance. To post or reply on the forum, you have to be in the premium support period.

Thank you!

Hi,

Unfortunately, the modal image does not work for mobile devices, sorry! This functionality is available only for desktop, sorry!

Thank you!

Hi,

Unfortunately, our theme does not have any such an option that allows you to do this, sorry! The only valid parameter which can be changed for this functionality is when you edit the page, here -> https://www.screencast.com/t/ANxts2No

Thank you!

Hi,

Please try this custom CSS for mobile arrows

.td-mobile-content .td-icon-menu-right {
display: block;
}

The result is here –> https://www.screencast.com/t/mZ00jNoM0

Also, I have checked your license status and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/wZ9t0ZkyN In the future, if you want to have access to our technical support, please extend your license.

Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance. To post or reply on the forum, you have to be in the premium support period.

Thank you!

Hi,

I suppose that you are using WPBackery 6.0.3 which is the latest version of Visual Composer and also, which is not yet tested with our theme, sorry! Please use only the plugins which come bundled with the theme core files if you want to achieve better theme results. Otherwise, might appears some problems and interferences. Also, I have checked your license status and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/bs477qjLKHPj In the future, if you want to have access to our technical support, please extend your license.
Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance. To post or reply on the forum, you have to be in the premium support period.

Thank you for your understanding!

Hi,

Unfortunately, this functionality has been hidden on Mobile devices because of the width of these devices are too short and is useless. If you want to enable this arrow to mobile, please check the code below and place it in Theme panel -> Custom CSS area.

@media(max-width:767px){
.td-scroll-up-visible{
display:block;
}
}

Thank you!

Hi,

Most likely, you do not correctly add the auto amp ad in the right section. Please check the following steps from here -> https://support.google.com/adsense/answer/7480616?hl=en
-> https://support.google.com/adsense/answer/9011465?hl=en -> https://prnt.sc/npctxz Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

It seems to be a problem regarding PHP memory. Please increased all of the system status paramteters to be according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ ALso, if you are using some untested plugins, please remove all of these, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

In most cases, that problem is caused by these -> https://forum.tagdiv.com/tagdiv-composer-not-working/ Please check this useful guide and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can take a closer look at this. Also, very important is to provide there the link of this topic so we can quickly identify you.

Thank you!

Hi,

I have made some tests on my website and the date works as expected, based on the date that was set in WordPress. My advice is to set up the correct date to your WordPress default from here -> https://www.screencast.com/t/tzVET1Vm2VT and all of the posted articles will have that date. Note that the old date to your posts will not be replaced. Will remain the same. I have made some tests with our cloud template and with a default post template and should works as expected.
Also, I have checked your status license and it seems that your support has been expired, as you can see here -> https://www.screencast.com/t/FAgFOQYn5WM

In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance. To post or reply on the forum, you have to be in the premium support period. -> https://themeforest.net/page/item_support_policy

Thank you for your understanding!

Hi,

If you want to add more than 3 columns to your footer, you will need to use the Footer page and create your desired layout to your Footer page with TD Composer and apply it to Footer section. -> https://www.screencast.com/t/NEKfbFfaH -> https://www.screencast.com/t/hJpzbHb7g

Thank you!

Hi,

Replied via another topic.

Thank you!

Hi,

I have checked your website and I saw that you have some problem with it -> https://www.screencast.com/t/pf4LxtLsYB6. Most likely, this problem comes from your child theme. If you are using a child theme, you need to replace the child theme that you are using with the one that came with Newspaper v9.7.3, or you can edit the functions.php from 1001 to 11. Please check the following topic from here -> https://forum.tagdiv.com/topic/where-can-i-find-this-module-in-theme-fileseditor/

Thank you!

Hi,

Unfortunately, please note that by default, the main functionality of our search bar is to display only the results from your website and not from some outside websites, sorry! It seems to be strange if your search displays you some other results from outside websites, sorry! Please check your plugins list and if you are using some untested plugins, please remove all of them, clear all the caches, purge CDN files and check the results. This is the first step for WordPress debugging.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to hide some specific ads for a certain page, sorry! As a hint, before loading the Ads, you will need to add some rules on what kind of pages, or post pages you do not want to be displayed your ad. As a hint, for header ad, you will need to edit the ads.php and add some rules to identify your pages or post pages, using the following functions from here -> https://developer.wordpress.org/reference/functions/is_page/ -> https://developer.wordpress.org/reference/functions/is_single/
I have checked your license and I saw that your support is expired. In the future, if you want to have access t our technical support, please extend it ->
https://www.screencast.com/t/s9W01wVQw3 -> https://themeforest.net/page/item_support_policy

In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance. To post or reply on the forum, you have to be in the premium support period.

Thank you for your understanding!

Hi,

First of all, please check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Try to increase your PHP memory to a high value. Probably, your PHP has exhausted and when you enable the Seo Yoast Premium, this value being exhausted, maybe that’s why you get a blank page, sorry!

Also, I have checked your license and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/ygqkB8QjsYvL Further, if you want to help you on the email with some deeper investigations, you will need to extend your license.

Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance and if you choose so.

Thank you for your understanding!