Hi,

Please try this fix from here -> https://www.screencast.com/t/IatLvA4GRmsf I have tested it and should works as expected.

Thank you!

Hi,

All of this information should have to be discussed with the Envato Market because they have issued your bill. Note that we are only the company which create this theme and it is exclusively sold by Envato.

Thank you!

Hi,

Please note that our theme has two different header.php folders for Desktop version and Mobile theme, like this -> https://www.screencast.com/t/hQlhnFsVNbKv -> https://www.screencast.com/t/k3XijmDuQ

Hope this helps!

Thank you!

Hi,

If you want to hide that section, you will need to include that class -> td-sub-footer-container because this is the sub footer section.

Thank you!

Hi,

I have checked your website and I saw that your About Us page contains a lot of empty spaces. I have hidden them and the result is here -> https://www.screencast.com/t/UMAZZIi4

.td_block_empty_space{
display:none;
}

I do not know how exactly your page should be. In that case, you will have to edit the page with the page builder and create it how you want. If is not what you mean, please provide more details about your problem and what exactly you want to achieve so I will be able to provide a more accurate response.

Thank you!

Hi,

Please note that our theme is exclusively sold by Envato Market. If you do not receive any invoice from Envato you will have to contact the Envato Market department and request the invoice. Also, you can check this section from here -> https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices

Hope this helps!

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to disable the footer for a specific page, sorry! In that case, if you want to achieve something like this, you will need to use a bit of custom CSS code and hide the footer section for a specific page, using the page ID. Here is a simple example -> https://www.screencast.com/t/DqPb7vnMnjJ Using this page ID, you will have to hide the footer like this ->

.page-id-310 .td-footer-container{
display:none;
}

Hope this helps!

Thank you!

Hi,

Replied via another topic.

Thank you!

Hi,

You can try using the code below and place it in Theme panel -> Custom CSS Area.

@media(max-width:767px){
#td-mobile-nav .td-social-icon-wrap i {
font-size: 20px;
}
}

The result is here -> https://www.screencast.com/t/8m9e5QhqB

Thank you!

Hi,

Thank you for reaching us! If you want to create a sidebar for the homepage, please note that you will need to use the Widgetised Sidebar element for this creating. First of all, you will need to split your ROW into 2 columns, for example, and then, add this element which creates the sidebar, like this -> https://www.screencast.com/t/gRNoLzQH -> https://www.screencast.com/t/0md70DkaE35 Also, for more details about Sidebar functionality, please check the documentation from here -> https://forum.tagdiv.com/newsmag-smart-sidebar/ -> https://forum.tagdiv.com/sidebars-tutorial/ Also, this vide might be useful for you -> https://www.youtube.com/watch?v=i-uVbgLvrdg&t=2s to create a beautiful sidebars.

Hope this helps!

Thank you!

Hi,

Thank you for reaching us! Please check the Theme Panel option from here -> https://www.screencast.com/t/lYg3zYr3a7A

Hope this helps!

Thank you!

Hi,

By default, our theme automatically added the H1 for the logo. If you want to remove that functionality, please check this topic about how to remove the h1 from the logo -> https://forum.tagdiv.com/topic/problem-for-remove-h1-td-logo/

Hope this helps!

Thank you!

Hi,

Please note that this function target all the 404 pages, regardless of the port view (desktop or mobile device). Please provide your website URL so I can take a closer look at it and also, so I can make some tests.

Thank you!

Hi chiuaua,

Unfortunately, at the moment, the theme does not have any such an option that allows you to change the fonts on AMP, sorry! This option will be added in the near future updates!

Thank you!
Best regards!

Hi,

I need your website so I can investigate it closer where this title tag appears. Also, you can provide some useful screenshots with that error so I can localize it. Before this, ensure that you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

I look forward to helping you!

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to do this from theme panel but you can do this if you will add such a condition in PHP. As a hint, please edit the ads.php core file and add the following checker from here -> https://www.screencast.com/t/DKrZPkGtWRLT Using this, you will check if your page is_404 and if it is, the ad will be removed, otherwise the ads will be displayed.

Thank you!

Hi,

1)Unfortunately, the theme does not have any such an option that allows you to add something like this from the theme panel, sorry! If you want to achieve something like this, you will need to use such a custom CSS code to add the background image to your header section. As a hint, you can try using the code below and place it in Theme panel -> Custom CSS area, like this -> https://www.screencast.com/t/uviJwnLxP

.td-header-header{
margin-top:5px;
background-image: url(http://192.168.0.178/Spitzu/wp-content/uploads/2019/06/p3.jpg);
background-repeat: no-repeat;
background-size: cover;
background-position: center center;
}

2)I need your website URL so I can take a closer look over that section and also, so I will be able to provide a more accurate response.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to stop this menu functionality on the mobile theme, sorry! If you want to do this, you will need to add the following custom CSS code inside your Advanced Custom CSS section from your theme panel, like this -> https://www.screencast.com/t/5rDj0jJk Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Thank you for your message! If you want to roll back the WPBackery to the version of the plugin which comes bundled with our theme you will need to remove it and load it again from the theme packet folder from here -> https://www.screencast.com/t/Tsl4LnTuw In the future, please do not update it. Keep the version which comes bundled with our theme. After you have made these steps, please clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to remove the schema.org, sorry! You need to check the whole code of the theme and try to remove it from the code. The theme schema information is found here: https://www.screencast.com/t/vKv7KoXuIG2 If you want to remove or add something, you should do it yourself because we cannot provide custom services at the moment, sorry!

Hope this helps!

Thank you for your message!

Hi,

Unfortunately, I do not exactly understand what you are referring to. Please note that, by default, the mobile theme will display the category tags to your posts above the post title, as you can see here -> https://www.screencast.com/t/KBnZQcTq Ensure that you have enabled the category tag functionality from the theme panel -> https://www.screencast.com/t/aegrrYPzGw In that case, this option should have to be disabled if you want that category tag to be displayed on your post pages. If is not what you mean, please provide more details about your problem so I will be able to provide a more accurate response.

Thank you!

Hi,

We are sorry that you are facing this issue! Please note that our theme comes bundled with the plugins which are currently working well with our theme. In that case, the theme comes with WPBackery 6.0.2 which is tested with our theme and which works as properly, at the moment. Checking the source page of your website, I saw that you are using the latest version of that plugin, which is 6.0.3 and which is not yet tested with our theme -> https://www.screencast.com/t/nEBij66sOwl Probably, you WPBackery has been updated because you have paid this plugin which allows you to update it to the latest version of it. Please note that you have to use only the version of the plugins which come bundled with our theme packet if you want to achieve good theme results. Please read the following useful guide from here -> https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins where is specified which are the main differences between standalone plugins and bundled plugins.

I hope that you understand this case!

Thank you for the message!
Catalin L.

Hi,

First of all, please make sure if you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem persists, please provide more details about your encountered error by providing more screenshots with this error so I can identify it closer. Also, you can send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can investigate it closer. Provide there the link to this topic so we can quickly identify you.

Thank you!

Hi,

Unfortunately, I do not understand what you mean more precisely! Note that does not exist any hentry file. Please provide your website URL and some useful screenshots with the section you are referring to so I will be able to provide a more accurate response.

Thank you!

Hi,

Please provide more details about your problem. Also, I need to check your website URL so I can identify that section and also so I will be able to provide a more accurate response.

Thank you!