Hello tt5,

The theme ad system was designed to work with adsense code and custom image+link banner ads, other codes may not be displayed. Also, you can use Visual Composer to place your Ads in your website if you are using Text Block, like this: http://screencast.com/t/cGZ2h8dVy .
You could try to use a plugin and see if it works and paste the shortcode in theme ad spots, many users use AdRotate plugin.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello manilashaker,

I’ve checked you website and I saw that you have some errors in console, like this: http://screencast.com/t/Ewt8qn1XL8X . Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundle with our theme and try it again. The problem maybe cause by a conflicting plugins. Please try this advise and after, if your problem is still there let us know.

Hope this helps!

Thank you for the message!

Hello hcassin,

I’ve checked your site again and all works fine everywhere js/ajax functions are working. The pagination works well for all your blocks where you have content. Please provide more details about your problem so I can be able to provide a more accurate response.

Thank you for the message!

Hello LFol2cE7,

I’ve tested your site and your pagination works fine. Everything that use Ajax works well. Please provide more details about your problem and be more specific about this. I need to know this, so I can inspect it closer and provide a more accurate response.

Thank you for the message!

Hello awtown,

It is neccesary to decrease the font-size value. For this, please try the code below and place it in Custom Css area, like this: http://screencast.com/t/KzM8ZPXiaY

@media (max-width:767px) {
.td-related-title .td-related-left {
font-size:11px;
}
.td-related-title .td-related-right {
font-size:11px;
}
}
@media (min-width:767px) and (max-width:1035px){
.td-related-title .td-related-left {
font-size:17px;
}
.td-related-title .td-related-right {
font-size:17px;
}
}

You can adjust the font-size value until you achieve as you want.

The result you should see here: http://screencast.com/t/Dn2W22bgo5h

If is not what you mean, please provide more details!

Hope this helps and let us know how it goes!

Thank you!

Hello jerocarson,

You should try the code below and place it in Theme panel->Custom Css area like this: http://screencast.com/t/Ca2XfxRj

.single_template .td-post-content {
padding: 0px;
}
.single_template .td-post-featured-image img {
width: 100%;
}


The result is here: http://screencast.com/t/3HSs3nosxZS2

Hope this helps and let us know how it goes!

Thank you for the message!

Hello ghostmiPlease,

Please try to disable all the active plugins except Visual Composer, clear all your caches, purge the CDN files if you have and install only the plugins that come bundle with our theme. After these changes, if your problem is still there, please provide your URL website can I take a look and inspect it closer.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello kalum,

I’ve tested on my side and everything seems to works fine. Please try to disable all the active plugins except Visual Composer, clear all your caches, purge the CDN files if you have and install only the plugins that come bundle with our theme. If, after these changes, your problem is still there, please send us an email at contact@tagdiv.com and provide your log-in information so we can take a look at your page setup. Please also provide a link to this topic so we know who you are.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello dezertproxy,

A plugin like WPFront User Role Editor: https://wordpress.org/plugins/wpfront-user-role-editor/ can cause this, if you use it try without it, and if this is not your case please remove this code: http://screencast.com/t/tBCvgr5M87h empty all caches an test this again.

After this changes, if the problem is still there, please send us an email at contact@tagdiv.com and provide your log-in information so we can take a look at your page setup. Please also provide a link to this topic so we know who you are.

Hope this helps and let us know how it goes!

Thank you!

Hello adi_mitran,

Unfortunately, our theme has not tested to works properly with TagDiv Gallery in Smartlist. This error can occur because it is a gallery in another gallery. I have added this bug on our list of fixes and our developers works hard to find a solution for this in our future updates. Sorry for the inconvenience!

Thank you for your understanding!

Hello grharis,

If you want to add more ads, it is necessary to create another custom ad (custom ad 6, custom ad 7, etc). Please follow the steps in the topic to create another custom ad: https://forum.tagdiv.com/topic/create-additional-custom-ads/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello LFol2cE7,

All you need to do to achieve what you mean, for posts, is to copy the link of YouTube and paste it in your Article editor in WordPress, like this: http://screencast.com/t/oEHQ4jpph and the result you should see here: http://screencast.com/t/v4WnQwquGGRC and if you want to display this playlist on your page, you should use a Visual Composer-> Text Block on your page, like this: http://screencast.com/t/h1zWJfmN8m and the result you should see here: http://screencast.com/t/JWtylAXjV76V

If you want to do a playlist, it is necessary to use Video playlist from Visual Composer and insert all the links which you want to have in your play list, like this: http://screencast.com/t/BUeugIK3 .

For more details about this, please check our documentation, here: https://forum.tagdiv.com/video-playlist-2/

Hope this helps and let us know how it goes!

Thank you!

Hello,

First of all, please try to contact your hosting provider and check with them if this error is from them and otherwise, please provide more details about this problem and also please provide your URL website so we can take a look and inspect closer. I need to this informations so I can be able to provide a more accurate response. Also, please try to disable all the active plugins, clear all you caches and install only the plugins that come bundle with our theme.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello ven,

Unfortunately, our theme has not been designed to populate all four sections of the grid with the newest post from four different categories. The algorithm of sorting posts in big grid is by latest articles from your category. If you set some 4 different categories, the Big Grid will display you the ultimate/latest posts in your categories per total, not individual for each category. Big grid is a single complex structure and will display the latest post per total not only by categories. I hope you understand how this works. If you want to make to function the Big Grid what you want, it is necessary to make some customization in core file and also are required custom work.
To display more levels you need custom modifications and I suggest to hire a freelancer to do this for you as we cannot provide custom work at this time, sorry!

Another possibility for you, would be to use this scheme in Visual Composer, to achieve what you want: Big slide + Block 3 (set the limit post number to 1) + Block 15 (set the limit post number to 2), like this: http://screencast.com/t/cgx5O3HTl – http://screencast.com/t/eJsutCef0Dx – http://screencast.com/t/4U2drugHSjR3 After, then you can set each block to a different category, as well.

The result you should see here: http://screencast.com/t/06Z386uK8 -also, with a bit of Css you can make a style of this, as you want.

Hope this helps and let us know how it goes!

Thank you!

Hello todaybase,

If you want to achieve this, you should add the div’s below in loop_single file, like this:
<div class="text">Like this? Then please share!</div>
http://screencast.com/t/qp3d7go2zuso and http://screencast.com/t/z7h4kjDh0Oi6

Please do this modification in the file that corresponding with your template used. The result you should see here:
http://screencast.com/t/NMT2vohIpT9 – http://screencast.com/t/KRweNJCD

Hope this helps and let us know how it goes!

Thank you!

Hello cubebleu,

I’ve tested on my side and everything seems to works fine. http://screencast.com/t/fGCdP7rn
Make sure that the directives from system status: http://screencast.com/t/3nSry7u94 have the proper values, max_execution_time at least at 300 and the max_input_vars should be bigger than 2000. Those values are set in php.ini file so try to access it but note that some hosts may restrict the access at this file, if you don’t have access to it contact your host provider and let him know about this situation.

For more information about System status, please check our documentation here: https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello LFol2cE7,

I’ve checked your video and I saw that you have a problem with pagination. Please take a look on your console and check it if you have some error. This problem may be caused by an conflicting plugins. Also, please try to disable all the active plugins, except Visual Composer, clear all your caches, purge the CDN files if you use and install only the plugins tha come bundle with our theme and try again.

Hope this helps and after this steps, if the problem is still there, please provide more details and your URL website so we can take a look. I need this information so I can be able to provide a more accurate response.

Thank you for the message!

Hello Iniko,

Of course, you can use our theme without Visual Composer, as well, but should do not use a blocks construction for your page only modules.

Thank you for the message!

Hello James Christou,

Unfortunately, our theme does not support to override the javascript file in Child Theme…sorry. For more details about Child Theme, please consult our documentation here: https://forum.tagdiv.com/the-child-theme-support-tutorial/ Here you should see the list of filess that can be modified using child theme.

Thank you for the message!

Hello Syambarkah,

I’ve checked your screenshot and I saw what do you mean. This vertical line, practically are enable only on back- end and it is useful to see the layout of your site. This line appear when you have activated Sidebar position and when this is disabled the line do not appears, like this:
http://screencast.com/t/TjCd4Vmtc6A8 – http://screencast.com/t/xbR9YoGfpHV5

Hope this helps!

Thank you for the message!

Hello Syambarkah,

Glad that I could helped!

Thank you for the message!

Hello Ing Geek,

If you want to shows more subcategories in your mega menu, it is necessary to increase the limit of this in td_config.php, like this: http://screencast.com/t/7aLn2gul

The result you should see here: http://screencast.com/t/hARX7WyT

Hope this helps and let us know how it goes!

Thank you for the message!

Hello raisencross,

I saw that the above link, now is accessible. I suppose that the problem was solved in meanwhile.

Thank you! @Chris

Hello hcassin,

I’ve checked your site and I saw that you have an js error, like this: http://screencast.com/t/LQa3V27v . It may be an conflicting plugin when generate this error. Please make you sure that you have disabled all the active plugins except Visual Composer and you have installed only the plugins that come bundle with our theme.
Also, please try to disable the lazy load from your Theme panel->Template settings->Lazy load animation, like this: http://screencast.com/t/F8pwGp9MYk0 and try again.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello chjeff,

If you want to add the date when you publishing an article, it is necessary to use this function ' - ' . get_the_time(get_option('time_format'), $this->post->ID) . in td_module.php, like this: http://screencast.com/t/zBKDmaC8 – http://screencast.com/t/KBBTkuBSe .

Thank you for the message!