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Calin
tagDiv Staff

Hi,

The theme does not send/validate the emails, this is covered by WordPress or if the hosting has a service available for mailing, or with a plugin. From what I know WordPress may fail sometimes.

Here are some topics in the matter and also plugin suggestions if needed
https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
https://www.wpbeginner.com/plugins/how-to-send-email-in-wordpress-using-the-gmail-smtp-server/
https://www.wpbeginner.com/wp-tutorials/how-to-use-smtp-server-to-send-wordpress-emails/
https://www.siteground.com/tutorials/wordpress/use-smtp/

Here is an example for plugin
Real Email Validation -> https://wordpress.org/plugins/email-checker/

Thanks

Calin
tagDiv Staff

Hi,

Unfortunately the only way you can do that is to use the Import / Export theme settings -> https://forum.tagdiv.com/import-export-theme-settings/ , but this copy all your settings, not only the translation, sorry.

If you want to do this please make first a full backup to your theme and settings.

Thank you for your understanding.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

Try to increase WP_MEMORY_LIMIT

Thank you.

Calin
tagDiv Staff

Hi,

There is no specification for this, because different size of screens, and the background need to adapt/resize to all of them, for example in our demo we have an background image -> https://www.screencast.com/t/FSGWKlorX with this size width: 670px and height: 1058px; but this is just an example.

Thank you.

Calin
tagDiv Staff

Hi,

The theme will add basic structured data, for posts it will be “article” among other data, we do not tested the “NewsArticle” schema on our theme, but some customer did this. If you want to add more the easiest way would be with a plugin I believe.
-> Schema – https://wordpress.org/plugins/schema/

Thank you!

Calin
tagDiv Staff

Hi,

You’ll need to edit the homepage and set the sidebar column to be sticky ( with tagDiv Composer ) -> https://www.screencast.com/t/6o7K3uBRr -> https://www.screencast.com/t/4rhfsEDd

Hope this will help you!
Thanks.

Calin
tagDiv Staff

Hi,

I think you are referring to Trending Now , this appear because the page template is set on Page Builder + Latest Articles + Pagination
-> https://forum.tagdiv.com/page-templates-2/

Also please check the Footer templates too -> https://forum.tagdiv.com/footer-templates/

Thank you.

Calin
tagDiv Staff

Hi,

In order to change the name for News Ticker you need to go in Newspaper>theme panel> Translations> Translations and search for Trending Now -> https://www.screencast.com/t/qUjeCRf7Jg8 -> https://www.screencast.com/t/ZwCMflkRmgF

Thanks.

Calin
tagDiv Staff

Hi,

Unfortunately I can not see your screenshot -> https://www.screencast.com/t/tfZoFKunME , please provide me a link were I can inspect this problem, in this way I will be able to provide you the right answer.

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

You have to remove/replace a background image -> https://www.screencast.com/t/FWgQvbDJ7dQw , in order to do that please go in Newspaper>Theme panel>Background -> https://www.screencast.com/t/Ot0MF9tBp

Hope this will help you!
Thanks.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

If there is still a problem ,we could take a look, send us an email at contact@tagdiv.com and mention the circumstances in which the issue happens or steps to take to reproduce it. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff

Hi,

You need to set that code in Newspaper>Theme panel>Custom code>Custom css and add the classes were you want to apply this.
Here is an example -> https://www.screencast.com/t/2c7uQ59TvZx6 -> https://www.screencast.com/t/nzah3hMGWPgt
-> https://www.w3schools.com/csSref/css3_pr_font-face_rule.asp
Also please check our documentation for Font customization
-> https://forum.tagdiv.com/font-customization/

Thank you!

Calin
tagDiv Staff

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff

Hi,

In order to get the button for Join -> https://www.screencast.com/t/qQBuPauTUs you need to go in Settings>General and check the membership -> https://www.screencast.com/t/Ewscmf9gvS6R

I’ll add the social log as a suggestion on our list and it will be considered for implementation in a future update.

Thank you for your suggestion!

Calin
tagDiv Staff

Hi,

If you want to have a good speed on mobile you need to you’ll need to use mobile theme in this way your speed will increase.

If you do not want to use the mobile theme and only remove the background image please check in Newspaper>theme panel>Background -> https://www.screencast.com/t/tGjWZBi4w ; if you want to change the color please check the theme colors -> https://www.screencast.com/t/x7AspYOYnI

Hope this will help you!
Thanks.

Calin
tagDiv Staff

Hi,

If those pages are made with tagDiv Composer you’ll need to edit the pages with tagDiv Composer and remove the ads from page -> https://www.screencast.com/t/Cj8mzZ3Ta just drag and drop the ad box -> https://www.screencast.com/t/O2cVtLYu after that save the page

Thank you.

Calin
tagDiv Staff

Hi,

Ad codes for AMP will have to be entered in the dedicated AMP section, be sure to use the proper codes, for example for Adsense
https://support.google.com/adsense/answer/7183212?hl=en
https://www.screencast.com/t/vc3VzKSIEHTi

If you want to use another brand of Ads other than AdSense, notice that you need to access the header section of AMP and add the code of your Ad provider.
The amp header is found here: https://www.screencast.com/t/eSsRZ3cItk7u

AMP will work properly for pages created with the default WordPress editor if you want to use it for pages, not with page builder content. The main purpose of AMP is speed, not loading heavy pages with blocks and grids.

Of course, our plugin is optional, you can use other AMP plugins if needed. We will try however to improve it and add more options for it in future updates. Let me know if you have more questions.

Hope this helps!

Thanks.

Calin
tagDiv Staff

Hi,

I think you want to change the space between menu and first block on the page if is so then you’ll need to set on the first row the margin top ‘-48’ https://www.screencast.com/t/fWpleU759Jw

Using css -> https://www.screencast.com/t/poM2zmAyHJ

Thanks.

Calin
tagDiv Staff

Hi,

So if I’m right you want to change the center center for the image -> https://www.screencast.com/t/rLBl9wLSPio you can check in Newspaper>theme panel>Block settings > thumbs on modules/blocks there are all the thumbs size for all blocks, all you need to do is to look on what block you want to crop the image center center , for example big grid 1 -> https://www.screencast.com/t/tDXDeTSfdwyI after that set in td_config.php in td_265x198 and/or td_534x462 and set crop center center

Hope this will help you better!
Thanks.

Calin
tagDiv Staff

Hi,

If I understand correctly you want to have a filter that you can filter again, unfortunately if you set the category filter -> https://www.screencast.com/t/orqQo2aP8KVn will be filter all posts and show only posts that have that category and if you set filter type and show the following ids -> https://www.screencast.com/t/coiPoPjQxBj then the filter will look like this -> https://www.screencast.com/t/cNk2eROftRl if you click on all will be show the category filter ( in this example New Look, all post that have that category ), if you click on a category id will be show all post that have that category, not all post from the category filter that have that category. -> https://www.screencast.com/t/Osxp0xRsL4HM

Thank you!

Calin
tagDiv Staff

Hi,

Please deactivate mobile theme, clear all cache and try again, see if this issue is still happen.

Thanks!

Calin
tagDiv Staff

Hi,

Unfortunately I do not quite understand for what elements on homepage you want to set the padding, if you want to set it for content here is an example with custom css -> https://www.screencast.com/t/02fcnwjFX
.home .td-main-content-wrap {
padding-top: 148px!important;
}

And here is an example using tagDiv Composer -> https://www.screencast.com/t/XSsq3SNSw5

Thank you for your understanding.

Calin
tagDiv Staff

There was no need to reinstall the theme, all you had to do was to set back “canter, top” in td_config.php file.

Thanks.

Calin
tagDiv Staff

Hi,

I thin that in this way was build, to be reset only on refresh, unfortunately the captcha ( the plugin ) you are using is not a part form our theme, and we can not provide support for this, sorry!

Thank you for your understanding!

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