Hello,
This problem seems to be delicate, can you please contact us via email at contact@tagdiv.com, and we’ll investigate the problem there. Also, please provide a temporary wp-admin access – https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/
Thank you!

Hi chrystelle, we have a few similar reports and the emails was in spam, do you have the possibility to check this?
related to the error that you get in administrator email, can you please let us know what the error is? This will help us to identify the source of problem.
Thank you!

Hi Upperloft, I understand your opinion, we do our best to resolve as much as we can in our support hours.
Hi kmzafar, if is only for one page or a cloud template (it can be on header or footer, you can change them for tests and see if the problem persist), this it is from some settings/shortcodes set on it and and it can be fixed using the page revision.
Another suggestion is to disable and delete the tagDiv Composer and tagDiv Cloud Library, after that reinstall those plugins from Newspaper > plugins.
Thank you!

Hi,
Yes, I can do it for you, for this please contact us via email at contact@tagdiv.com and please include the link of this topic to identify you. Also, please provide a link with temporary wp-admin access to resolve the situation.
How to Create Temporary Login for WordPress (No Passwords)
Thank you!

Hi,
It looks that now the problem is resolved – https://i.imgur.com/QMWNHOa.jpg – https://i.imgur.com/jwASRPx.jpg
Thank you!

Hi CarlG,
This method t is used to have clean files at each theme update. Normally if there is nothing interfering the update goes like this: the theme is deleted then it it installed the new version, after that it checks the theme plugins that are activated, it store those in a transient and after that delete theme and try to reinstall those plugins from Newspaper > plugins.
Thank you!

Hello,
Or theme do not have this option, it can be add manually on each page and cloud templates, but this is some word to be done.
My suggestions is to try some ads plugins, for example -https://wordpress.org/plugins/devvn-float-left-right-ads/ – https://wphive.com/plugins/devvn-float-left-right-ads/ – https://themesinfo.com/wordpress-plugins/free-wordpress-devvn-float-left-right-ads-plugin-c4x
Thank you!

Hello,
It is possible that this error to be related to the php version. Can you please do some teste with php7.4 and with php v8? to identify if this is indeed caused by the php version.
Thank you!

Hello,
What you can do is to disable and delete the tagDiv Composer and after that reinstall the plugin from Newsmag > plugins. The theme version should be 4.4
Also, we are preparing a theme update for this week.
Thank you!

Hi,
“(include_path=’.:/opt/alt/php74/usr/share/pear’)” – I see that you have WordPress 6.4.1 ands the error is related to php v7.4, the first suggestion is to update the php to 8.1 or 8.2 according to WordPress recommendation- https://wordpress.org/news/2023/10/wordpress-6-4s-php-compatibility/
Also, we are working for the theme update and we want to make it this week.
Thank you!

Hi,
If I understood correctly, you want to offer visitors/users the possibility to filter the results on certain blocks and you are using the “Flex Loop Filters” element – https://i.imgur.com/VWVLeEd.png this is using the “TAXONOMIES” to filter the flex loop, and a taxonomy in this case is the category – https://i.imgur.com/cr3q2U4.png, post_tag – https://i.imgur.com/W1zhodQ.png and you can create your own taxonomies using a cpt plugin and doing this you can display only the “tax categories you want to be in that filter”.
Thank you!

Hello,
Yes, this can be done using the cloud header, this can be edit using tagDiv Composer and you can make the layout you need.
Thank you!

Hi,
I just checked this situation and for me in Newspaper v12.6.2 is working without problems – https://i.imgur.com/vYXKdAK.jpg it is possible to have some extra plugin or child theme that is interfering with the theme options.
If the problem is still persisting after you checked this, then please make a full backup for the website and please contact us via email and provide temporary wp-admin access to investigate the problem.
Thank you!

Hello,
Can you please provide a link where I can investigate this problem? I think that something is interfering with the theme css.
Thank you!

Hello,
The “wp-json/tdw/save_css” I think it can be related to the bots that want to inject malwares in the theme live css, what I recommend is to install the Wordfence plugin and restrict that link and block the ip-s that attempt to inject those links.
I hope this will help you!
Thank you!

Hello,
That shortcode should be only set on single post template and will automatically add the post subtitle set in this section – https://i.imgur.com/9HYGQ1U.png of each post that have a subtitle.
Thank you!

Hi,
You can use the popup element from tagDiv Composer . On that element you can insert directly the code, text you want to be displayed or you can make a page with what you want to be displayed and use the popup option to display the page content – https://i.imgur.com/WMYm9vd.png
Thank you!

Hi, I checked the screenshots and those errors appears because there is another plugin that needs to be installed, the tadiv Standard pack, please install that plugin from Newspaper > plugin (most of the time those problems are crated by child theme or extra plugins, sometimes it is better to disable them until the theme update is made).
Also, the standard template can be imported from the cloud and adjusted using tagDiv Composer after your needs.
Now all those that we made are 100% edited using the tagDiv Composer and cloud templates.
Thank you!

Hi,
If you are using the Newspaper v12.6.1, what can be done is to disable and reinstall tagDiv Composer and tagDiv mobile theme plugin, delete those plugins and reinstall them from Newspaper plugins.
Also, if the theme was update to Newspaper v12.6.2 then the problem should be resolved.
Thank you!

Hi,
I just tested that demo and for me looks to work ok – https://i.imgur.com/Fz68m90.jpg
Can you please check it using only the theme plugins and to make sure that the demo has been correctly installed.
Thank you!

Hi,
That are the standard templates and can be added back by installed the tagDiv Standard pack plugin from Newspaper > plugins.
Thank you!

Hi,
I checked the website and now the featured image are there – https://i.imgur.com/2HFFxm0.png – https://i.imgur.com/fqRgbOJ.jpg only the ads do not load every time.
Thank you!

Hi,
Unfortunately, we do not have a recommendation for TD Composer experts on Fiverr, Upwork etc, but if you need a developer to help you, then you can make a request here – https://tagdiv.com/submit-a-request/
Thank you!

Hi,
This can be done only if you are using a popup element for mobile menu – https://forum.tagdiv.com/modal-popup/ – https://i.imgur.com/rT70k4N.png
Thank you!

Hi,
I think that you are referring to this – https://i.imgur.com/UvqKch4.png this can be disable by editing the homepage using tagDiv Composer, selecting the header and disable the more option – https://i.imgur.com/ytSLiDj.jpg
For mobile header, you can copy from a different cloud header, or you can make your own mobile header. Usually most of them should have a mobile header – https://i.imgur.com/jj6VJxR.png
Thank you!