Hi,
Using this option – https://i.imgur.com/4wehC7l.png it should display only one article, the one with that id, but you need to check in “General” tab if there is no offset set, because if there is an offset the post will no longer be display – https://i.imgur.com/9osUaC2.png
Thank you!

Hi,
Those custom css are no longer working because the classes are now a little different.
You can try this custom css:
.tdb_single_featured_image {
display:none;
}
or
.category-video .tdb_single_featured_image{
display:none;
}
Also, this situation appears because the image/vide is set in post content and this is also set in featured image element, if you want you can use the tagDiv Composer and just remove the Single Post Featured Image to see if this is what you need. – https://i.imgur.com/5qrEciX.png
Thank you!

Hi,
We are glad that you manage the situation!
If there are still some problems, please let us know!
Thank you!

Hi,
The website looks normally now – https://i.imgur.com/y6cip3P.jpg
Please let us know the problem you are facing and we’ll try our best to help you!
Thank you!

Hi,
I just checked the website – https://i.imgur.com/XDhHHpn.jpg it’s the problem related to the header? That one seems to be set from the theme panel on full width -> https://i.imgur.com/icqzLyX.png
Thank you!

Hi,
“How come that the site does not display thumbs but it displays original images, keeping their aspect ratio? Is that a bug?” – normally this can be done if the images are not uploaded using the WordPress media and this is working like this because there are users that prefer to use the original image and not a thumb.
By default if the module block thumb is enabled in the theme panel – https://i.imgur.com/lZgC97S.png and the image is uploaded using media or is regenerated using a plugin a thumb for that module will be made.
Now if there is also a problem with media images, then indeed it is possible to be something interfering, most of the time it is a plugin or some custom code in a child theme.
If you can provide temporary wp-admin access to the website we’ll take a look and try to resolve the problem, for this please backup your website and please contact us via email at contact@tagdiv.com.
Thank you!

Hi,
This https://yourimageshare.com/ib/KIKtiKNt6G is the responsive version and mobile theme will not display the grids like that.
Also, most of the time when this is happening it’s do to a cache or object cache, when that option is enabled the mobile layout should be like this – https://i.imgur.com/ayokbcg.png – https://i.imgur.com/arpUfyX.png
Thank you!

Hello,
Unfortunately, I do not understand exactly the section you are referring, can you please provide some more details and some screenshots?
Thank you!

Hello,
Initially that’s how they worked, but lately more and more users have requested that they be visible on the desktop as well because there are options for them as well.
Now the solution I can offer you is a custom css to hide these elements on the devices you don’t want to appear:
.single .td-social-whatsapp, .single .td-social-telegram {
display: none;
}
Please set the code in the theme panel > custom code> advance css – https://i.imgur.com/BOLeCit.png for those devices where you’ll lice to not be displayed.
Thank you!

Hello,
The script can be set in pages and cloud templates in a raw html element using the tagDiv Composer. For more information about how the code should be used please check this article – https://www.analyticsmania.com/post/datalayer-push/
Thank you!

Hello,
You are using a cloud header, so please try to edit it using tagDiv Composer – https://i.imgur.com/uVo7Kfv.png
Thank you!

Hello,
1. Yes it is working but you need to use it on “Reader” mode – https://i.imgur.com/OxLrL72.png, the other templates will not work correctly.
2. Please use the mobile theme only for amp – https://i.imgur.com/PpMgNkF.png and use the amp only post posts/articles – https://i.imgur.com/BDUeOhp.png, if is used on pages you need top use the mobile editor to create content for those pages – https://i.imgur.com/Ljt4yW8.png – https://forum.tagdiv.com/mobile-theme-introduction/
3. This depends on each user if they want or not that option, if you do not need it, then disable the option for all modals or disable it only for modals you do not want it. Most of of users I was that are using the option, but this depends on your needs.
Thank you!

Hello,
If you have in the child theme only those files, then the layout of the website should not be affected when you update the theme, but it is possible that some theme plugins to not be installed/updated during the theme update. Also, Sometimes it is a good practice to set the main theme during the theme update and only after that to set the child theme to be sure that there is no function interfering with the theme.
Thank you!

Hello,

This can be done using tagDiv Composer, select the columns from the row and you can changed the width of the column from those sections -> https://i.imgur.com/l19gkLi.png or here -> https://i.imgur.com/SJkvTm8.png

Thank you!

Hi,
I’m glad that you manage to resolve most of the problems.
Most of theme were caused by WordPress update, an the easy way to fix it is to also update the theme to v12.6.2
Now related to “in footer I have option (exit mobile version)” this is related to this option – https://i.imgur.com/Mffm8ep.png that should be disable. Also, the amp views are normally counted separately by the mobile view count (usually are display in google analytics).
I hope this will help you!

Hi,
Checking your screenshots I see that there are no Case Studies Services added so the theme do not have any data to display.
Please add some data and the problem should be resolved – https://i.imgur.com/Okr55Je.png
thank you!

Hi,
First please make sure that you have the last theme version, this will be Newspaper v12.6.2 (backup your website before updating the theme).
The mobile theme should be enabled on multisite, only if this is a multisite – https://i.imgur.com/EIRxcnY.png
Now related to amp, this should be used in specially for posts and rarely on pages, but in special for posts – https://i.imgur.com/R6GhuQd.png
Also, the option to redirect mobile users to amp is at your decision if you want to be on or off -https://i.imgur.com/WqjouBq.png
The rest of settings seems to be ok.
Thank you!

Hi davidglass, indeed using that plugin with cloud template is not a good option since you need to do those edits after each theme update (this plugin is working ok with standard template that can be set in a child theme).
What I recommend to try is a different plugin, for this please check our guide – https://forum.tagdiv.com/adding-multiple-authors-articles/
Also, you can check this topic – https://forum.tagdiv.com/topic/multiple-authors-10/
Thank you!

Hi davidglass, if you are referring to this banner – https://i.imgur.com/3P0s3Sb.png that one is related to custom work, it’s a different services that our company offer for users that are interested. To disable it, please go to Newspaper > system status and click on “tagDiv advertisement” – https://i.imgur.com/CvWN90j.png
Thank you!

Hello,
Most of the time those kind of situations are related to extra plugins, but to be sure it will be need to check a post where this problem aspers, unfortunately until now I didn’t find a post that have the comment section active, can you please provide a link to a post that still have the comment section enabled?
Thank you!

Hi,
It is possible that an extra plugin to interfere, what I can recommend in this situation is to use the plugin for standard widgets, this should resolve the problem.
Thank you!

Hello,
This can be done using the offset option from the block – https://forum.tagdiv.com/newsmag-block-settings-tutorial/ – https://i.imgur.com/iQ3TeHb.png
Thank you!

Hello,
Using the Newsmag theme this will not be easy to be done, you need to edit a template in child theme or use custom css. For this the Newspaper theme was a perfect choose because it’s allow you to edit the header and footer after your needs in tagDiv Composer.
Newspaper header styles – https://forum.tagdiv.com/newsmag-header-styles/
Can you please let me know header style you are using and if that logo is the same one from the example link, if not we’ll need to use the logo you have to make it look nice.
Thank you!

Hello,
Please provide a link to the website where you want to adjust the blockquotes and please let me know how you’ll like to be. I will make a css for you.
Thank you!

Hi DocDigit,
Yes, we also saw these articles and honestly we had many users who gave up on the amp a long time ago because the benefits were too small and the headaches from it were too big, but now it also depends on what it is used for, it works/used to work very well good for blogs and similar sites that do not have a special layout and that only want to deliver information.
Thank you!