Hi,
Indeed, we have similar reports and we consider that there can be something in the tagDiv Standard Pack plugin. We already informed our developers and the plugin will be checked and we’ll make sure it will be fixed for the coming theme update.
Thank you for your understanding!

Hi,
There situation with the GA4 on amp is a little complicate https://www.seroundtable.com/google-amp-support-google-analytics-4-35114.html at the first look it seems to not work for amp, but you can do some work around and this will work – https://tech.behindmatters.com/google-analytics-4-support-for-amp-pages/ after that you can set the code in this place – https://i.imgur.com/pmJHz9M.png or in this place – https://i.imgur.com/CcNJ2cU.png
Thank you!

Hi,
From what I can see there is something wrong with the code structure. The column 8 and 4 should be in the same div – https://i.imgur.com/MAlkFIk.jpg
Can you do a test only with tagDiv plugins? If the problem still persist only with the theme plugins, then please contact us via email at contact@tagdiv.com, provide temporary wp-admin access and we’ll check the problem as soon as possible.
Thank you!

Hello,
1. You can remove it using the option from the theme panel – https://i.imgur.com/6yGk3gt.png
2. The mobile menu can be change from left to right only using custom css.
You can try this custom code:
#td-top-mobile-toggle {
float: right;
margin-right: 10px;
}
.td-search-wrapper {
float: left;
position: unset;
margin-top: -13px;
}
Set the css in the theme panel > custom code > advance css > phones (this code will be apply only on responsive version).
3. You can use a different menu for mobile only if you are using the mobile theme plugin – https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/
Thank you!

Hi,
You can make a refund request using this link – https://account.envato.com/sign_in?to=themeforest
Also, you can contact us here on forum, via email at contact@tagdiv.com and on the themeforest forum.
Thank you!

Hi,
Usually this situation appears when there is an extra plugin used that is interfering with the tagDiv plugins.
If you are using tagDiv Cloud Library, please check to see if you also have the WP Bakery plugin enabled, because this can interfere with the theme.
Thank you!

Hi,
This can be done only manually with css. For example you can try this custom css:
.td-header-sp-rec .td-header-ad-wrap {
height: 150px;
}
You need to set the code in the theme panel> custom code> custom css. Also, you can adjust the height by setting the number for the height you need.
Thank you!

Hi,
The social networks can be changed using the option from the theme panel – https://i.imgur.com/GfE4zbp.png
Thank you!

Hi bobtod,
Most of the time when this is happening it is because the theme plugin tagDiv Composer is not installed or something was not correctly installed during the theme updated.
Normally in this case what you need to do is to make sure that the required theme plugins are installed, in this was was tagDiv Composer.
If you want we can do the update together and see if the problem persist and if does we’ll resolve it.
You can contact us via email at contact@tagdiv.com
Thank you!

Hi,
You can provide it here, but it will be need to store the image to a platform, or you can contact us via email at contact@tagdiv.com, include the link of this topic and the screenshot.
Thank you!

Hi,

For private messages please check the settings from this guide – https://wordpress.horje.com/wordpress-wp-41442-buddypress-private-messages-for-followers-only.html

I made a test and seems that the invitation button is working – https://i.imgur.com/M7Nr1is.png but it is possible to be some situations when this is not working properly. What I recommend is to do a test using only theme and buddypress plugin to see if the problem persist.
If the problem is still there, please provide step by step for how to test it to recreate the problem?

Thank you!

Hi,
The path to the theme images and fonts is this one:
-> wp-content/themes/Newspaper/images/
-> wp-content/themes/Newspaper/images/icons
-> wp-content/plugins/td-composer/legacy/Newspaper/assets/images

if you use tagDiv Standard Pack
-> wp-content/plugins/td-standard-pack/Newspaper/assets
-> wp-content/plugins/td-standard-pack/Newspaper/assets/images

if you use tagDiv Cloud Library
-> wp-content/plugins/td-cloud-library/assets/images
I hope this will help you!

Hi jdearing, unfortunately the answerer is somehow similar.
We didn’t tested the theme with the Amazon CloudFront, but we have clients that use it and with the right configurations the CloudFront is working ok with our theme.
From what I remember there was need to exclude some files and actions, like icons, admin-ajax.php
Thank you!

Hi saggel, can you please contact us via email at contact@tagdiv.com and provide temporary access to the website to investigate the problem?
Thank you!

Hi steveroberts, can you provide some details about the problem? I see that you have v5.4 now.
Hi bobtod, can you describe the problem? If you want we can investigate and see what was about.
Thank you!

Hi,
That option is not working. I think the developers mystically added it, that element is part of the code from Newspaper theme.
Thank you for you understanding!

Hi,
Yes, this is on our list for request from users.
The thing is, in Newsmag most theme updates are done for security, not to bring new features.
Thank you for your understanding!

Hello xhylyx1nr,
If you want we can take a look at this problem, but we’ll need some more details when this problem appears to can determinate what is causing it.
What I can suggest is if you are using flex blocks to use the cache option form them, this will reduce the theme requests to the database. – https://forum.tagdiv.com/use-flex-blocks-cache-option/
Thank you!

Hello,

I think that you are referring to “Edit with tagDiv Composer”, the theme builder can be used on pages and cloud templates, but not on post page – https://i.imgur.com/AzUB2iq.png

Also, this one https://theledger.whatchacatchin.com/directory/ is a page and this one – https://theledger.whatchacatchin.com/directory/pacific-pearl/ is a single page. What I can suggest is to check in the Cloud Templates in CPT/Taxonomies tab and make sure that you use that template as global – https://i.imgur.com/O5Afbhr.png for your directory.

Thank you!

Hello DavidFHenry,
Please contact us via email at contact@tagdiv.com and please include wp-admin and cPanel access for the website. We’ll check it as soon as possible.
Thank you!

Hi,
I just checked the website and the Lottie is added using a script – https://i.imgur.com/ZMR7Sad.png I believe it is added by an extra plugin that you are using because our theme does not have it.
Thank you!

Hi,
If I understand correctly, you are using a single post template and you want to edit the author box for it, right? For this you need to edit the single post template using the tagDiv Composer and got the author box element, select it, and do the necessary settings (this will be applied to all posts that are using that single post template).
If you are referring to that author cloud templates this can be edited from here – https://i.imgur.com/7nHE3PQ.png and you can also apply it individually in the theme panel – https://i.imgur.com/pmlSUZ6.png
I hope this will help you!

Hi,
You need to edit with tagDiv Composer the cloud templates and filter the blocks using the special filters – https://i.imgur.com/DsH6z7z.png – https://i.imgur.com/p1euL6c.png – https://forum.tagdiv.com/flex-block-settings-guide/
I hope this will help you!

Hi,
What I can do is add this as a suggestion to our list.
Thank you!

Hi forcenews, the mentioned block is an old block from the tagDiv Standard Pack plugin.
If the post template is a single post template please make sure that the column is set as sticky – https://forum.tagdiv.com/smart-sidebar-2/ if is a standard template, then make sure this option – https://i.imgur.com/OOPD4iU.png is enabled.
If there is still a problem, then please provide a link to the website where we can investigate it.
Thank you!