Hi pkvolattu, unfortunately, those options are only for single poste template and can be changed using the tagDiv Composer on post template.
Thank you for your understanding!

Hi,
Our theme offers the flexibility for the flex blocks to choose the thumb that will be used – https://forum.tagdiv.com/theme-thumbs/ now the most recommended will be to use a size like 696×0 this means that our theme will make a thumb for that image that will be display nice.
Also, you can adjust the image on thumb using the settings from the block – https://i.imgur.com/xXHzJv0.png
Thank you!

Hello,
Indeed, I see that now on iPad and mobile the header no longer use the image as background and use only a background color.
If you are using only the responsive version, then what is can recommend is to see if when you are logged in and you edit the header in composer, those headers remains saved?
Also, if you are using the mobile page, then is possible to need to configurate the mobile page template separately – https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ (right now I see only the color on those devices).
Thank you!

Hi,
There are a few situations when this problem can appear, first is when the theme requirements are not set – https://forum.tagdiv.com/requirements-for-newspaper/ (in special wp-memory-limit), also a situation is when the internet connection is to slow.
Please check those, I hope this will help you!
Thank you!

Hi dmenciot,
We are glad that you manage to find what is causing the problem, unfortunately, the “Ultimate Members” is not a tested plugin and we do not know how it is working and what is interfering with our theme.
If you want to use the “Ultimate Members” then you need to no longer use the mega menu, now, a plus is that without the mega menu, the website will be faster.
Also, an alternative is to try our Opt-in builder -> https://forum.tagdiv.com/tagdiv-opt-in-builder/
Thank you!

Hello,
This situation append because a theme plugin is no longer enabled. Please go in Newspaper > plugins and install the tagDiv Standard pack, after that the problem should be resolved.
Thank you!

Hi,
I think that you are referring that the mobile on amp is taking one second until is loading, this is because on amp is a different header used and it takes some time until is loading. I see that navigating on amp the problem no longer persist, this usually apers when you access the website and until the amp header is completed loaded.
Thank you!

Hello,
I see that the retina thumbs are enabled, but it will also required to regenerate the current thumbs, for this please use this guide – https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
I hope this will help you!
Thank you!

Hi,
To remove the date from the category you can use this custom css:
.category-3326 .td-post-date, .category-3326 .td-post-author-name span {
display: none;
}
and for posts, you can use this code
.category-aperitivo .td-post-date, .category-aperitivo .td-post-author-name .td-author-line{
display: none;
}
The css needs to be set in the theme panel > custom code> cutom css.
I hope this will help you!

Hi martijnoso,
If you want to contact us privately, please contact us at the email address contact@tagdiv.com (usually this method is for problems that can not be resolved on the forum).
As for the option in the theme for the favicon, the option in our theme only applies to the elements in the theme, for example, if a page is made with our builder or a cloud template is used, but if a maintenance plugin is used, this is no longer part of our theme, as a shoulder the favicon element will not be displayed, as a result, my colleague’s advice was to set this favicon element to the default option in WordPress, so the element will be displayed all the time.
Thank you for your understanding!

Hi,
1. The site loads very hard due to the elements that are set on the home page, for example, there is a slider, and it takes some time for the images and style to load.
For the menu, make sure that the drop-in more option is not enabled on it – https://i.imgur.com/25xlNSp.jpg – https://i.imgur.com/wcuokUw.png

2. Unfortunately, I cannot tell you when compatibility with other builders will be sought, as the theme comes with its own builder, and it is very difficult to achieve compatibility with others. Usually, the free versions from other builders work, but not the premium versions.

Thank you!

Hi,
I just checked the ” About us”, “Contact US”, and “Privacy” and now those are displaying on mobile – https://i.imgur.com/tfmXhbD.png
Those links appear in the footer section (at the bottom of the website).
Thank you!

Hi Nagarig,
The problem with the editor was solved after setting mod_substitute in the .htaccess file as suggested by Anamaria?
Thank you!

Hi,
I checked the site and I see that some numbers appear in the social counter – https://i.imgur.com/wIJtkdF.png, are they set manually? If they are not set manually, then the problem is that they are not updated in time.
Also, when you set Facebook and Instagram in the theme panel, does the number of social networks appear in the theme panel?
If you do not receive the social number at all, then please contact us at contact@tagdiv.com, I ask you to insert a link to this topic to identify you and also to offer you email access to the site to investigate the problem.
Thank you!

Hi,
The background color appears until the images from the articles that have been set as featured images are loaded.
What you could do is force that background color with css, please check that css>
.td-big-grid-post .td-module-thumb {
background: transparent;
}
.td-grid-style-1 .td-module-thumb a:last-child:before {
background: transparent;
}
The first one will remove the gray color and the second one is for the gradient set on post titles.
The css needs to be set in the theme panel > custom code> custom css.
Thank you!

Hi,
Indeed in the header section, there is an image set in the banner zone – https://i.imgur.com/V5hPSZh.jpg
the problem is that if an adblocker is used by the user on his device, we have no way to intervene, because that section is dedicated to ads, and that image is interpreted as an advertisement.
A solution would be to edit the theme files.
Thank you!

Hi,
I checked your website and I see that now the content is set correctly – https://i.imgur.com/wajXlEi.png
Thank you!

Hi ermaheshmohan,
There are a few things that can be adjusted to improve the results, one of them is to set the footer image/logo – https://i.imgur.com/yWzeJPP.png height and width on the image.
For a mobile version I recommend using the mobile theme plugin, this should provide better results -https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/ another recommendation is to reduce the DOM size to under 800 elements (right now is 1000 elements, removing some blocks or setting les posts to be displayed should resolve the problem).
Also, you can try some sugestions mentioned in this topic – https://forum.tagdiv.com/topic/my-site-is-very-slow/
I hope this will help you!

Hi,
Thank you for the video. What I suggest is to set on Flex Loop Builder the post type – https://i.imgur.com/b6CQMbV.png this should resolve the problem. The Blocks that has the filter and you choose to filter after the current taxonomy also add that filter for results.
In case that the problem persists after you set the post type, please contact us via email at contact@tagdiv.com and provide a temporary wp-admin access. We’ll investigate the problem and try to make a fix for it to can use the Flex Loop Builder element.
For this video it takes a random post that is in taxonomy, this is used only for design, in editor, this doesn’t have any effect on the filter option.
Thank you!

Hi,
I checked your website and I see that now the caption is set – https://i.imgur.com/bjgQdHA.png if there are still some problems, or you have some questions, please let me know!
Thank you!

Hi,
Unfortunately, for the moment it is possible to be hidden only for all posts.
But there can use a custom css that will apply to specific posts only.
Can you provide a few links to posts that you do not want to display the date?
Thank you!

Hi,
The style tab can be checked here – https://i.imgur.com/E6RGrTu.png unfortunately this provides only 2 styles. What you can do is to use an extra class – https://i.imgur.com/mqXUHXn.png and set the css on that one – https://i.imgur.com/mqXUHXn.png
Thank you!

Hi,
1. The mobile menu color can be adjusted using the settings from here – https://i.imgur.com/zP4dl00.png
4. I think that you are referring to this one – https://i.imgur.com/wlwyCqz.png that one can be removed using those settings – https://i.imgur.com/cXHCAjj.png
Thank you!

Hi,
What you can do is to make the post privet or better you can use a plugin that will set a protection user and password on that post – https://wordpress.org/documentation/article/protect-posts-with-password/
Thank you!

Hi weltika,
For this now you’ll need to contact us via email at contact@tagdiv.com and you need to provide the license key.
Thank you for your understanding!