Hi,
When you see only shortcode (raw code) then it is because some plugins are not enabled, in this case some theme plugins. Please check in Newspaper > plugins and make sure that tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack are enabled.
IN case that there are still some schotcode can be from social counter plugin, newsletter or other theme plugins that were used.
Thank you!

Hi,
For the moment our theme provide the option to use the subscription for a mount or an year. There is no option to set it for 2-3 years, sorry!
Thank you for your understanding!

Hi earanda, if the shortcode is not saved, then it is possible to get an error in console, can you check it?
Also, some of shortcode can also be set in raw HTML, unfortunately not all of them are working since this is a special filed for HTML.
Thank you!

Hi,
First you need to be sure that the options for Facebook share are still set like in our guide -> https://forum.tagdiv.com/facebook-share/ make sure that you have og image and make sure that you do not have an extra plugin that it is interfering.
Thank you!

Hi,
I see hat the font exist in our list -> https://i.imgur.com/G6GBWth.png -> https://i.imgur.com/cvAqCEN.png and for me seems t work -> https://i.imgur.com/sRmowwg.png
Maybe you use a different version of Raleway?
To use a custom font with the revolution slider you can use the steps from this guide -> https://www.sliderrevolution.com/faq/use-your-own-fonts/
Thank you!

Hi,
That error is related to this line of code -> https://i.imgur.com/LMu8PCa.png and the code is referring to this setting from the flex block 1 -> https://i.imgur.com/ZcQU0eu.png I think that in one of the flex block 1 that you have, you set there a value that it is not numeric.
Thank you!

Hi,
I just checked the drop down menu elements -> https://i.imgur.com/LCe1Dzz.jpg and now seems to work just fine.
In case that you are referring that there are no post displayed in those categories. Then please make sure that the blocks, flex blocks, grids, flex grids from those have the filter set on “current category” -> https://i.imgur.com/ESm2ub1.jpg -> https://i.imgur.com/R7C6Kua.jpg
Thank you!

Hi,
Unfortunately, the screenshot provided is no longer available -> https://i.imgur.com/9Rf31r7.png
I checked the website and I see that you have a thumb -> https://i.imgur.com/kF7Zwrh.png that was not enabled in the theme panel -> https://i.imgur.com/bZLIAFo.png
Thank you!

Hi Lamb,
Normally, for the content of “team member” bloc and for “inline text” it is used the Open Sans font, for team member job it is used Verdana and for the name Roboto Medium, but you can set them using the style tab -> https://i.imgur.com/gByCB71.png
The “text with title” element it is sung the Verdana font for the content.
Our theme is using the google fonts, in case that you delete theme from the theme files, just reinstall the theme and theme plugins.
If you want to use a custom font, make sure that this use the .woff format -> https://i.imgur.com/z4r3Nzv.png -> https://forum.tagdiv.com/font-customization/
Thank you!

Hi,

The “Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”
This error can appear from more situations, we made a guide for most of the frequent -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Also if is only on one specific page, then please use the revisions https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/ because it is possible that the problem to be from the last changed from that page/ cloud template.
If the problem is still persisting, please contact us via email at contact@tagdiv.com, please make sure that you have a full backup for your website and that you provide wp-admin and cPanel access and include the link of this topic to identify you.
Thank you!

Hi mgiannelis, please check carefully my answer. I recommended to use to use the search exclude plugin not the wp hide post plugin. The recommended plugin can remove pages from search results.
Thank you for your understanding!

Hi,
That is because the mobile theme plugin it is used.
Please check the answer from this topic -> https://forum.tagdiv.com/topic/%d8%b9%d9%86%d8%af%d9%8a-%d9%85%d8%b4%d9%83%d9%84%d8%a9/#post-440560
Thank you for your understanding!

Hi,
According to our guide for mobile theme plugin, when this plugin it is used you need to create the mobile pages using only the mobile editor -> https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/
Also, if you want, you can disable the mobile theme version from pages, for this you need to use the Gutenberg editor -> https://i.imgur.com/CRqkKC4.png or if you do not want to use the mobile theme plugin, then you can simple disable that plugin.
Thank you!

Hi,
I think that it is displayed the blog -> https://i.imgur.com/CWTRulX.png (this seems to be a cache version from 29 April) and when you access that link it is displayed the static page -> https://i.imgur.com/umCBKvQ.jpg
Please check if you have set the latest posts (for blog) in settings > reading -> https://i.imgur.com/ryzEHPg.png
Also, if this problem is not happening when you are logged in, then it can be a cache problem.
Thank you!

Hi,
Please make sure that you set the child theme like in our guide from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ you need to set in the child theme the files from -> wp-content/plugins/td-composer/legacy/Newsmag for header files you need to copy the header style that you are using -> wp-content/plugins/td-composer/legacy/Newsmag/parts/header
Thank you!

Please check the reply via email!

I’m glad that you manage to achieve what you needed!

Hi,
Are the block 12 and in the Big Grid filtered after a category or something? -> https://i.imgur.com/FgQcFrT.png
Do you have offset on them? -> https://i.imgur.com/1NlAj2c.png
Thank you!

Hi,
I see that the problem has been resolved!
-> https://i.imgur.com/LE071wC.png
Thank you!

Hi,
Our them has only the option to exclude all post from search -> https://i.imgur.com/TFQ2IGH.png but you can use a plugin that can exclude only the selected page/post -> https://wordpress.org/plugins/search-exclude/
I hope this will help you!

Hi,
Indeed, our theme aloud you to set 3 inline ads and one bottom and top article ads, so there are 5 ads in post content and as many you want around the content.
The inline ads from the theme panel are for standard templates.
If you want more ads, you can try auto ads or a dedicate plugin for ads.
-> https://www.wpbeginner.com/plugins/what-are-the-best-ad-management-plugins-and-solutions-for-wordpress/
Thank you!

Hi,
So the content is saved in a new page, but not in that one. Then it is possible to be a code or some settings that are interfering on that page. What you can do is to use a page revision .
Also, if you want we can take a look at it, for this you need to contact us via email at contact@tagdiv.com you need to provide wp-admin access and to make sure that you have a full backup for the website.
Thank you!

Hello,
Did you tried with tagDiv Composer -> https://i.imgur.com/4sYRc8k.png
Can you please provide a link to your website and some screenshots where you’ll like to be display the excerpt. I will check the elements from that section and I will let you know how to display it.
Thank you!

Hi,
“A manually specified redirect_uri used with Login on the web must exactly match one of the URIs listed here. This list is also used by the JavaScript SDK for in-app browsers that suppress popups” should be like this -> https://YOUR_AUTH0_DOMAIN/login/callback -> https://www.knowband.com/blog/mobile-app/create-facebook-app-for-facebook-login-authentication/
Here are some more details about this -> https://developers.facebook.com/docs/facebook-login/security/#strict_mode
Thank you!

Hi,
Yes, this ca be done, for this you need to use a cloud header a single post template.
You need to individually assign that cloud header on that single post template -> https://i.imgur.com/mb3IlNZ.png and the post template need to be individually assigned to that post -> https://i.imgur.com/39j71Yq.jpg
Thank you!