Hi,
That it is because when you set the background image in the theme panel, you set a thumb -> https://i.imgur.com/Ua8Ps40.jpg please set the full size -> https://i.imgur.com/rucSmn1.jpg
Thank you!

Hi,
The amp version can be customized only if you are using the mobile theme plugin for amp, then the amp will get the mobile theme layout. This can be customized using our guide from here -> https://forum.tagdiv.com/the-mobile-theme/
Unfortunately, there is no option to cage the number for “recommended posts” at the end of a post in the amp version.
Thank you!

Hi doctormarketng,
Before providing wp-admin access, please make one last test using only tagDiv plugins because it is possible that using any extra plugin, that one to be in conflict with the theme, Also please check it at least with two browsers.
In case that the problems is still persisting, then please make a full backup for your website and contact us via email at contact@tagdiv.com, provide wp-admin and cPanel access. We’ll check it as soon as possible. Also include the topic of this email to identify you.
Thank you!

I see.
Also, if you are using the view post count element in posts, please disable it and the posts should load faster and consume less resources.
Please let me know the results.

Hi,
Unfortunately for me that code that you have provided is not working, can you please provide a link to your website, so I can check the element to see how it looks and from where it is coming the header height.
Thank you for your understanding!

Hi,
About the error, did you set from Gutenberg in some posts the comment element? If is so, then this can be the problem that you get that message (because there are two comment sections on the post).

Unfortunately, there is no system to convert the blocks in flex blocks.
There are two methods to move from standard pack to cloud.
1. You install a demo that it is pro, but before this please make sure that you have a full backup for the website and database, because the current settings will be removed.
1. You replace manually each element and template from the website, for example you replace each block with flex blocks and import cloud templates.
Thank you!

Hi,
Set the code in a column text and add on the column text an extra class, then on that class set this custom css -> https://pastebin.com/mte4gB0A
Thank you!

Hi,
I think that this problem can be because of this error -> https://i.imgur.com/L4qGnGo.png to fix it you can use a ssl plugin.
I hope this will help!

Hi,
Unfortunately, if you are referring to the opt-in builder and the users must sing-in, then they must to complete the files (those can not be removed, there is no option for this, sorry!
But I think that you can use a different method, you can create a page for register and set with tagDiv Composer the pricing table https://i.imgur.com/StQBfjz.png and set on the button the link to the register page -> https://i.imgur.com/jTDkrn9.png then n WordPress set to approve the users to be manually accepted.
Maybe this article can help you -> https://wpeverest.com/blog/how-to-approve-users-in-wordpress/
Thank you!

Hi,
Maybe the option for the undo redo is disabled, for this please open a page in tagDiv Composer, then click on Manager and then on settings -> https://i.imgur.com/KuvxEl6.png enable the option and should be display the arrows for undo and redo -> https://i.imgur.com/nxnyvw1.png
Thank you!

Hi,
Maybe the option for the undo redo is disabled, for this please open a page in tagDiv Composer, then click on Manager and then on settings -> https://i.imgur.com/KuvxEl6.png enable the option and should be display the arrows for undo and redo -> https://i.imgur.com/nxnyvw1.png
Thank you!

Hi,
That is an image that I think it has not been correctly imported in the cloud header, that image is set on mobile header, so you’ll need to edit the homepage with tagDiv Composer and set the mobile view port, then select the row from header and remove the image from the css tab https://i.imgur.com/8fHbxaV.png -> https://i.imgur.com/rPrfxD7.jpg -> https://i.imgur.com/qiKynHn.png -> https://i.imgur.com/uiNRpqB.png
I hope this will help you!

Hi vawn,
Indeed there are some big difference between Newspaper v9.6 and the last one 11.4.2, but the best way to do the update will be directly, indeed there can be problems but will need to be resolved only once, if you make the updated for each versions, in part, then you need to resolve the problems in each update.
What I can suggest is first to make a full backup for your website and database and after that to update the theme (also, you can try first on staging or subdomain).
The theme should be updated via FTP, by replacing the old theme with the new one (replace not overwrite), in case that there are custom changes in the theme files, those will be lost.
After the theme is installed, please install the theme plugins: tagDiv Composer, tagDiv Standard Pack and the rest of the theme plugins that you had before the theme update (social counter, newsletter).
I hope this will help you!

Hi homebusinessmag, first you’ll need to replace all templates from the standard pack and only after that to disable it. Those shortcodes are from blocks, you can replace theme with flex blocks.
Here is a topic where are mentioned all the elements from the Standard Pack plugin -> https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
Also, what theme version are you using?
Thank you!

Hi,
For this you’ll need to check the manager and see if the sticky header is enabled –> https://i.imgur.com/Aiw2RLs.png
Thank you!

Hi,
For this you’ll need to reset the license key, this can be done from Newspaper > system status -> https://i.imgur.com/Bq0se0p.png
Thank you!

Hello,
Maybe the plugin is not 100% compatible with the theme, If you want you can try some tabs plugins that are mentioned in this article -> https://blog.hubspot.com/website/10-best-wordpress-tab-plugins
Thank you!

Hi neurotictools,
There are more plugins from that article that can be used with our theme. As I know I saw on users the Responsive Tabs and the Ultimate Blocks, but you can try each one you want and choose the one that it is working the best for you.
If the plugin is providing a shortcode, this can be set on pages using tagDiv Composer in a column text or text with title element -> https://imgur.com/QXIGNly
Thank you!

Hi,
Maybe you need to set a margin bottom 0 -> https://i.imgur.com/19tq66r.png
Also, you can try the layout options from the row an columns -> https://i.imgur.com/5KNLVoc.png
I hope this will help you!

Hi,
The single post featured image it is using only the theme sizes, therefore I recommend to choose a size like 300×0, 696×0 (a size that has x0) in this way the image will look good.
Thank you!

Hi ashishag,
If you already did some tests using only the theme plugins and the problems are still persisting, then, please try this, please disable and delete all tagDiv plugins that you are using right now and reinstall those plugins from Newspaper > plugins.
Another solution will be to update the theme to the last version (11.4.2).
Thank you!

Hi,
What you can do is to use the settings from the theme panel (for this you’ll need to have the tagDiv Standard Pack enabled) -> https://i.imgur.com/xvBReFp.png -> https://i.imgur.com/roDEbZi.png if those are not working, then set the title element from tagDiv Composer over the widget sidebar (and remove the header that was set in that sidebar in appearance > widgets).
I hope this will help you!

Do not worry about it, we are glad that in the end you managed to solve the problem!
Have a great week!

Hi devvijekar1, using the method that Anamaria provided to you will not only hide (when an element is hidden this is still loading and it is consuming resources) but it will remove the element, all you need to do is to edit the single post template with tagDiv Composer -> https://i.imgur.com/cFYz47v.png then select the featured image and using the right click you can remove it -> https://i.imgur.com/oiFwO4t.png, after that the featured image will no longer be display in the posts.
Thank you!

Hi,
This can be done by using tagDiv Composer and flex blocks, edit the homepage and select a block, then check the filter tab, there you can choose the category that you want to be filtered -> https://i.imgur.com/dz3JKOv.png the post limit can be set from general tab -> https://i.imgur.com/r30IFha.png
I hope this will help you!