Hi,
Our cloud template can be open in WordPress backend only in classic editor and those can be edited using tagDiv Composer.
For example , if you have installed a pro demo (magazine pro) then you have selected in theme panel> footer a footer template like this -> https://i.imgur.com/pM36QLM.png if you want you can edit it using tagdiv Composer -> https://i.imgur.com/lcdNhPF.jpg after the homepage is open in tagDiv Composer, go down to footer and edit it -> https://i.imgur.com/l1XV8mb.png
Thank you!

So the code was there and is not working? as I can see this is loading you your website head zone -> https://i.imgur.com/xknKHYV.png
As I can see the problem for google rich results test is with some images and 2 scripts -> https://i.imgur.com/stgW9tm.png check them and make again the test.
Let me know the results!

Hi,
Our tagDiv Composer is base on shortcode and this can be use on pages and cloud templates, these cloud templates can be edited only in tagDiv Composer, also the pages that were made with this builder can be edited only with it, buy if you make a new page, you can use other builder or the Gutenberg editor, but not more then one builder on the page.
Thank you!

Hi,
If you want to redirect the link, you can do it only with a redirect plugin or manually -> https://www.awpguide.com/wp-guides/how-to-redirect-author-link-in-wordpress/
Also, I think that you are using a cloud template, you can edit it using tagDiv Composer -> https://i.imgur.com/KBl99sN.png -> https://i.imgur.com/0C4CTT0.png
Thank you!

Hi,

You can translate it using the section for translate from theme panel -> https://i.imgur.com/ClfC6oU.png -> https://i.imgur.com/Fvzp64t.png

Hope this will help!

Hi,
I think that this problem is in your mega menu, most of these problems appear when you set sub-links in a mega menu, please check carefully our documentation for mega menu this need to look like this -> http://prntscr.com/pyfl24 not like this with sub menus -> http://prntscr.com/pyfl9q
Hope this will help you!
Thank you!

Hi,

The error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Hi msa1070,

1. usually this problem can be solve by setting the theme requirements or in some cases double them -> https://forum.tagdiv.com/requirements-for-newspaper/ also you need to have a good host.

2. If I’m right on your homepage you have set an individual header (individual settings will overwrite the lobal settings), for this you need to edit the homepage with tagDiv Composer -> https://i.imgur.com/v8dRil9.png, click on manager and make sure that you have set there the global header -> https://i.imgur.com/UX89FA8.png

Thank you!

Hi danielaguilar,
I think that the problem with support was only until your account was registered, I hope that now there is no problem to access our forum for support.

The problem with that post is a cache plugin between tagDiv Cloud Library (from this cloud are use the templates for pro demos) that is not compatible with the WPBakery plugin that we provide as option, if you do not want to use tagDiv Composer and tagDiv Cloud Library, to solved this problem, just disable that plugin and everything will be display as in our demo!

Thank you!

Hi,

These questions are about WordPress, for this you can check some articles for this -> https://premium.wpmudev.org/blog/limit-access-wordpress-dashboard/ -> https://www.wpbeginner.com/plugins/how-to-limit-dashboard-access-in-wordpress/

Hope this will help you!

Hi,
If you are using a pro demo, then you can edit it entirely with tagDiv Composer and you can use the right click to remove the elements.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG
If there is still a problem, let me know.
Thank you!

Hi,
Please make sure that you made the update as in our guide from here -> https://tagdiv.com/update-newspaper-theme/
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!

Hi,
So the problem was fixed by rebuilding the flex block, this is strange, normal there are not such problems. If the problem reappears, let us know!
Thank you!

Hi,
Unfortunately our theme doesn’t have this option, sorry!
If I’m right you can achieve this use some external plugins -> https://bloggingwizard.com/best-wordpress-membership-plugins/ I recommend to use free plugins.
Thank you!

Hi,

Sorry, when I said cheap, I mean about the CPU and ram and space (resources) that provide for you as user, not about how much it costs, maybe the “cheap” word was not the right one for that phrase, sorry!
Also we can take a look, just send us the email with the information from above reply.

Thank you for your understanding!

Hi,
Please notice that we recommend to use only the plugin that is coming with our theme, these are tested and should work with the version that they come.
Also, next week will be a theme update and we’ll provide the latest version of WPBakery, then you’ll be able to get it from your themeforest account (download the theme with all files).
Thank you for your understanding!

Hi catalingeangos,

I just made a test and for me that I’m using only the theme with WordPress -> https://i.imgur.com/Me6n3Ow.png -> https://i.imgur.com/HUkdI2c.png also if I set manually the rel link for me is working correctly -> https://i.imgur.com/uDyX79b.png -> https://i.imgur.com/HvjIlSN.png therefore is possible that these elements to be set by an extra element that you are using, please check your plugins and let me know!

Let me know the results!
Thank you!

Hi,
Unfortunately for the moment our Instagram element is quite limited, but we hope that in coming updates there will be some improvements.
Also I made a note to our developers to see if they can make some gallery’s in the coming updates.
For the moment you can use only the image elements for here -> https://i.imgur.com/g9ZKCjE.png but these can not be use for Instagram, sorry!
Thank you for your understanding!

Hi Achim,

We can take a look at this problem, maybe we can do something about this, please make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

You are using a cloud footer from tagDiv Cloud Library and you can edit it using tagDiv Composer, edit the homepage and go down to footer section.

Hope this will help you!
Let me know the results!

Hi,

From what i see in your screenhost you have an 500 error, 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also make sure that all theme settings are as in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi sideways, if you check our requirements https://forum.tagdiv.com/requirements-for-newspaper/ then you’ll se that these requirements are not for post an article and is for the theme to work properly for visitors, please make sure that all requirements are like there.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also if there is still a problem we can take a look (send us an email at contact@tagdiv.com and provide admin login, as well as cPanel), but, if you have a cheap host I do not promise that we can do something to improve the situation.
Thank you for your understating!

Hi,

I think that you are referring to this notice https://www.screencast.com/t/rvzAS4eDd6r; that one appears even if you edit/update/import a page or you save it in WordPress, but this is just a notice, is not an error; you can edit the page/template.

Thank you!

Hi,

If you are not using the mobile theme plugin, then the only option is to set with tagDiv Composer in a cloud header a search form as on desktop.

Thank you!

Hi,

If you are using the responsive version of theme then you can use the settings from her -> https://i.imgur.com/Jy9UkZX.png if you are using the mobile theme plugin then you need to use these options -> https://i.imgur.com/H4Zy2DY.png

Let me know the results!
Thank you!