Hi,

Yes, the Google DFP should work, we’have not make an official test, but we seen on our users websites.

Thank you!

Hi,

Please disable the mobile theme plugin ->https://i.imgur.com/FZro1Oa.png and clear all cache.
After that the everything should be fine.

Thank you!

Hi,

Unfortunately the design for Single template 1 can not be made using a single post template from tagDiv Cloud Library.

Thank you for your understanding!

Hi,

The option are normally working -> https://i.imgur.com/OKVcRmE.png
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

The time ago format can be set only on single post template from tagDiv Cloud Library -> https://i.imgur.com/40WaMxg.jpg

Let me know the results!
Thank you!

Hi,

1. Our theme do not have any options for automatic updates, this can be some settings from your WordPress or hosts for automatic update.
The update should start only when you click on install version -> https://i.imgur.com/NWrxCje.png

2. Also there settings from theme panel should be save during the update, is possible that in you case to be something that was interfering or a plugin from theme to failed the automatic update from welcome screen.
If you want we can check this problem, for this you need to make on sub-domain a test website where to set your website and provide us access to it, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Unfortunately for the moment we do not have any tested membership plugins with our theme. As I know most of them are working with our theme if you are not using cloud templates.
We have on our list a ticket open for this (to find a membership plugins), unfortunately I can not say when this will be add as supported in our theme.

Thank you for your understanding!

Hi,

Please check this similar topic -> https://forum.tagdiv.com/topic/making-the-news-ticker-go-right-to-left/

Hope it will help you!
Thank you!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

We can look to see what is the problem for the second site, but for this we need access to wp-admin and cPanel, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and try to provide a better support. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

I think that you use the settings from theme panel, that is way it not work, you care using a PRO Demo, these are build using cloud templates from tagDiv Cloud Library and it can be edited only with tagDiv Composer -> https://i.imgur.com/Bth8Kwn.jpg click on the elements you want to change and change the colors -> https://i.imgur.com/Dv9k7N0.jpg

Hope this will help you!
Thank you!

Hi,

The above example will apply on subcategories from mega menu, for example I create an category and assign some posts to it, the category is “as” if the sort order is set on name, this category will be display first -> https://i.imgur.com/CVSuPAa.png if the category is selected by id, it will be the last (is the last category added) -> https://i.imgur.com/VwfNyDq.png these are the only sorts one subcategories.

Thank you!

Hi,

For this you need to edit the menu with tagDiv Composer like this -> https://i.imgur.com/Jk0hZnU.png click on menu and disable this option -> https://i.imgur.com/IF6UjPt.png

Let me know the results!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again

When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!
Thank you!

Hi,

Unfortunately I do not have access to see the problem -> https://i.imgur.com/oQpyDV2.png
I need a link to your website to can inspect the problem!

Thank you for your understanding!

Hi,

Is just check again, and for me is displaying like in above images.
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Sorry, this plugins has not been tested with our theme, therefore we can not provide support for it.
You need to find a other pdf plugin, or use the media library to upload pdf files.

Thank you for your understanding!

Yes, please re-send the credentials and let Simion know about the domain that need to be check.

Thank you!

Hi,

That is a css extension from google chrome is use for test css on websites, the code need to be set in theme panel.

Yes, you can add as many code you want!

Thank you!

Hi,

Sorry, our them do not have this option, maybe it can be achieve with some plugins, unfortunately, I do not know to recommend one for this, maybe you can add a custom field or something, but this can be done only with custom work.

Thank you for your understanding!

Hi,
If you have other questions, let us know!
Have a nice day!

Hi,

An alternative is to add only the images for featured image using the media library and the rest of them you can upload using ftp in this way it will be upload only the original size.

Thank you!

Hi,

This is strange it should look like this ->https://i.imgur.com/jyvf1Jj.png
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Yes, there is one live demo that has the amp plugin enable, you can check this demo here -> https://demo.tagdiv.com/newspaper_local_news/

Thank you!

Hi,

Yes, the Big Grid Flex 3 have set some custom css that is apply on mobile version too, there are few ways to fix this, first you need to edit the page with tagDiv Composer -> https://tagdiv.com/tagdiv-composer-page-builder-basics/
1. you can replace the bloc and adjust it.
2. you can reset the block styles using the right click -> https://i.imgur.com/5IFC3y3.jpg
3. you can inspect in css tab, it can be set a width -> https://i.imgur.com/9oA9Jcp.jpg
After that check the mobile version -> https://i.imgur.com/25CbFxo.png
I personally recommend step 1 or 2.

Thank you!