Hi,

Unfortunately if you select the blog -> https://i.imgur.com/buWingM.png this will not look like this, you need to make a page and use it (do not set it as a blog/latest articles), if you want you can import that page or sections from tagDiv Cloud Library.

Thank you!

Hi,

Please notice that your refund has been already approved by our team.
After we approve it, we no longer have the control over the situation, this is handle by envato. Envato will provide the refunds.
When will my payout be processed? -> https://help.author.envato.com/hc/en-us/articles/360000536603-When-Will-My-Payout-Be-Processed-

Thank you for your understanding!

Hi,

1. The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

2. Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there still some problems, let us know!

Thank you!

Hi,

You can check the responsive version with tagDiv Composer like this -> https://i.imgur.com/mWTaLiR.png, also if there are elements that you do not want to be on mobile (or other port view), you can select it and hide from here -> https://i.imgur.com/lmIkPDJ.png

Thank you!

Hi,

You can do this using the options from WPML for String Translation. Under td_011 you can find td_ads – https://www.screencast.com/t/ddrNSfzE – https://www.screencast.com/t/58mE8KiVq
Please check this topic as reference -> https://forum.tagdiv.com/topic/theme-translation-with-wpml-in-spanish/

Hope this will help you!

Hi, if you have other questions, let us know!
Have a nice day!

Hi, I’m glad that the problem is solved!
If there are other problems, or you have some questions,let us know!
Have a nice day!

Hi,

There is only one row that is split in two columns. To select the row, just click on element then select from composer the row or column like this -> https://i.imgur.com/VnzBMPD.png

Thank you!

Hi,

This is the comment box -> https://i.imgur.com/GiXpSyR.png this will display the number of the comments you have on each post, in your case you do not have any comments left on your posts -> https://i.imgur.com/BpkOpH3.png
If you want, you can remove these comments count from theme panel -> https://i.imgur.com/DQ5kWB9.png

Thank you!

Hi,

If you want to have the category.php set in child theme and the category to work as parent them, then you need to set the category.php file from here wp-content/plugins/td-standard-pack/Newspaper/category.php in child theme wp-content/themes/Newspaper-child/category.php -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hi,

Indeed our guide for custom fonts is need a little update, unfortunately we do not have a step by step guide.
The theme comes with quite a few fonts from which you can choose. If you want to use other fonts you can load them in the theme panel (up to 5 custom fonts can be loaded)
– https://www.screencast.com/t/bxTi7gT7VyF
– https://forum.tagdiv.com/font-customization/
Be sure to load the appropriate characters subset – https://www.screencast.com/t/aJv6WnCk

Once you load the desired fonts they will appear in the selection drop-down and you can select them for the elements you want. For example the post content
– https://www.screencast.com/t/nQkcNifoN

First you need to load the Typekit fonts in .woff format -> http://prntscr.com/ptmf0u or JavaScript -> http://prntscr.com/ptmei0
You can name the typekit fonts as you want – https://prnt.sc/pqjpeh in the theme panel. Same for the custom fonts – https://prnt.sc/pqjq3q

Hope this will help you!

Hi, I’m glad the problem is solved!
Let us know if there are other problems!
Have a nice day!

Hi,

That is because you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.
When the mobile version or amp is displaying on desktop is a cache problem, we recommend to use WP Super Cache with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also if you are using other cache plugins please deactivate theme and make a test, also this will solve the problem with latest post on mobile device.

Have a nice day!

Hi,

I think that you are referring on these arrows -> https://i.imgur.com/pMNqm3r.png these can be change with custom css or if you are using a cloud header, you can edit it with tagDiv Composer -> https://i.imgur.com/rIfKiI1.png you can change the icons -> https://i.imgur.com/TJhrGlT.png -> https://i.imgur.com/Y7TWPTY.png and you can change pagination color from here -> https://i.imgur.com/cVJxHQ3.jpg If you are using a standard header style, you can use also the settings from theme panel -> https://i.imgur.com/Mq4zliJ.png

Thank you!

Hi,

Unfortunately for the moment our theme use the WhatsApp only on mobiles, but if you want to have it on desktop to, you can use this custom css:
.td-social-whatsapp{
display: inline-block;
}
The code need to be set in theme panel> custom code> custom css.
Please note that this will only display the WhatsApp share button on desktop, it will not work as WhatsApp Web app.

Thank you!

Hi,

Please make a test (check the plugin conflict), please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again if the time is displaying correctly.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you

Hi,

To make sure that these are not from the last options add in our theme, please disable these option from them panel -> https://i.imgur.com/IU6mKlX.png also edit the homepage with tagDiv composer and uncheck the video pop-up option https://i.imgur.com/OBBWmGE.png, clear all cache and check again.
If there are still some problems, please provide some screenshots and some more details.

Thank you!

Hi Dansi,

I just make some tests with last version of Yoast SEO v14.0.4 and Newspaper v10.3.3 and for me is working normal, also in you link everything seems to be normal now.
If there is still a problem, please provide some more details and screenshots.

Thank you!

Hi, I’m glad that the problem was solved!
If you have other questions, let us know!
Have a nice day!

Hi Rhonda,

Unfortunately for the moment this plugins has not been tested with our theme and we can not provide support for it, sorry!
Maybe this will be tested for the coming updates.
If you want you can try our custom services from here -> https://tagdiv.com/web-development-services/

Thank you for your understanding!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can try this custom css:
body.td-animation-stack-type0 .post img {
opacity: 1;
}
The code need to be set in Theme panel> Custom code> custom css.

Let me know the results!
Thank you

Hi,

The Media.net Ads has not been tested with our theme, but I’ve seen this type of ads on many clients.
You can check our documentation for using other type of ads -> https://forum.tagdiv.com/newsmag-using-other-ads/

Let me know the results!
Thank you!

Hi,

Unfortunately this is possible on default template or standard templates, only on cloud templates, these can be get from here -> https://i.imgur.com/gpABcJv.png -> https://i.imgur.com/rdUFKd7.png
Thank you for your suggestion, I will add it on our suggestion list.

Thank you!

Hi,

This can be achieve only with custom css, please try this custom css
.comments time{
display: none;
}
The code need to be set in theme panel> custom code> custom css.
If there is still a problem, please provide me a link to your website and I will make a better css for you.

Than you!

Hi,

Sorry, but our theme do not have control over RSS feeds, the option that you mentioned is available in tagDiv Composer on image elements -> https://i.imgur.com/rJZBNnJ.png

Thank you!