Hi,
Please provide a link where I can investigate the problem!
Thank you!

Hi,

Yes, there are situations when there are extra plugins interfering, when there is custom code interfering, or when you have custom modules from the host interfering.

Thank you!

Thank you!
We’ll check it as soon as possible!

Hi,
I’m glad you were able to get what you needed.
Also, thank you for thinking of sharing the plugin with us.
For this, you can contact us via email at contact@tagdiv.com and provide us with the plugin/code. One of our developers will check it.
Thank you!

Hi,
This can be done, you need to edit the template where you are displaying and set the review to be set select the “CPT User Reviews Form” and uncheck the option that mentioned that only logged users can let a review – https://i.imgur.com/WvrhNtm.png
Thank you!

Hi,
Please use the recommendations from the guide related to “.htaccess deny from all”
Also, please provide a screenshot with the console message when you open the wp editor from taxt with title (https://help.frontlineeducation.com/hc/en-us/articles/35372818850323-How-to-Access-the-Browser-Console)

Hi,
This is not related to teh theme.
Please check this guide How to Easily Move WordPress to a New Domain (Without Losing SEO)

Hi,
In case you are not using the mobile theme plugin, then there are two other 2 situations.
Unfortunately, i can not see the image because the Cloudflare is down – https://i.imgur.com/DnPm99f.png
– in case you are using a mobile page /template https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
– in case you are using the option to disable the desktop zone on mobile and the mobile zone on desktop – https://i.imgur.com/TT2slI3.png https://i.imgur.com/jWPKhXS.png
In the above scenarios, there is a need to use a cache that can create and provide a cache per device (mobile and desktop cache), most of the cache plugins have this option.
Thank you!

Hi,

Our theme does not have an element for FAQ, but we have a page that can be imported from the cloud libraryhttps://i.imgur.com/AhGIx9i.png (custom-made). This can be used for creating a nice FAQ, but the schema will be need to be created and add to the page (in a raw HTML element)

Thank you!

Hi,

Please contact us via email and provide WP-Admin access to the website. We’ll do our best to ensure the plugin is no longer seen as having a vulnerability.

Thank you!

Hi,
Sorry, it was my mistake, that one is the “More Article Box” not the “Related articles” https://i.imgur.com/7GxddUU.png
Sorry!

Hi,
The fix text should be set on this element – https://i.imgur.com/izwCuur.png and the animate text should be edited in the raw html – https://i.imgur.com/xSBRwft.png

If you want to add code for GA & tagmanager then you can set them in the theme panel > analytics/js code in the header section – https://i.imgur.com/bu6DkmQ.png and you can track it using your GA account.
Thank you!

Hi,
In case you are referring to this one – https://i.imgur.com/nbaHu2z.png the go to the theme panel > post settings > related articles and disable that option – https://i.imgur.com/IBDYWEU.png
Thank you!

Hi,
Unfortunately, the theme do not have any option to restrict the editors from using the cloud templates.
What can be done is what you already tried, to use a plugin that restricts the user to different sections of your website.
Do you want to restrict only the cloud templates or also teh option to edit with tagDiv Composer? I’m asking because from tagDiv Composer, you can import cloud templates, sections, and elements.
Thank you!

Hi,
Please edit teh page using tagDiv composer- https://i.imgur.com/XkmIbbF.png and add the element “Woo Cart” save and check the page – https://i.imgur.com/cCJKCGA.png results should be – https://i.imgur.com/eh9un5w.png
Thank you!

Hi Claudio Souza, how are you?

I believe you are referring to this section – https://i.imgur.com/jhItDSn.png right? I se that there the elements are one under the other and normally should be one beside other. Unfortunately, only changing the page, I do not know exactly what settings are there. If you can contact us via email at contact@tagdiv.com and provide temporary WP-Admin access, we’ll check it and adjust the layout to be displayed nicely.

The child theme is provided with the theme in the theme package – https://forum.tagdiv.com/the-child-theme-support-tutorial/ but can you please let me know for what you’ll like to use it? I’m asking because the pre-built website you have installed can be entirely edited in front-end with tagDiv Composer and is using cloud templates, which can be edited using the builder, without needing to touch the code.

Thank you!

Hi,
Usually, when this is happeing, an error is displayed in the browser console that will let you know what is interfering with the WP Editor from the text with the title element.
Also, here is a guide that provides a solution for the problem you are facing – https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ https://i.imgur.com/1NLuEYY.png

Thank you!

Hi,
Normally, a license key is for 1 website, please check the ThemeForest license specifications here – https://themeforest.net/licenses/standard – https://themeforest.net/licenses/terms/regular -> https://prnt.sc/X0AldIM7e7ni
We allow the key to be used on 2 websites at the same time because we consider that most website owners require a testing website besides the live website, and the theme must be activated there as well.
Thank you!

Hi,
Usually, the solution is to add the code from the bottom of this guide – https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one – https://prnt.sc/ENUBJ2PFNIAe in the htaccess file. Then the issue should be solved.

Hi,
Indeed, the mentioned element is only for singles; for modules, there is no support for adding external shortcodes.
What you can do is to try to use our review systemhttps://i.imgur.com/vspoV7j.png
Thank you!

Hi,
This is related to teh settings that are made on your website. To make sure that you display the publish date, please check those settings:
– theme panel > block settings > meta info on modules > show modified date -https://i.imgur.com/S4jayR2.png This should be off.
– for single post template if is a cloud it can be diedt uwit tagDiv Composer and make sure you are using the Single Post Date
Thank you!

Hi,

I apologize the AJAX option for Flex Loop Filters has not been added yet. It’s on our improvement list and is currently in development. It will be included in one of the upcoming updates.

Thank you for your understanding!

Hi,
The vulnerability message in Wordfence, this is being misinterpreted. This has been fixed in 3.9.2, and only versions under 3.9.2 are affected – https://i.imgur.com/IIABdpb.png. We already contacted the Wordfence authors related to this.
Thank you for your understanding!

Hi,
I’m sorry to hear that you had problems with your site and it was hacked? How did you manage to get it back?
Regarding the vulnerability message in Wordfence, this is being misinterpreted. This has been fixed in 3.9.2, and only versions under 3.9.2 are affected – https://i.imgur.com/IIABdpb.png. We already contacted the Wordfence authors related to this.
Thank you for your understanding!

Hi,
This is because the search element you have is a pop-up element, but you do not have the page with the search elements, if you want, you can import it from the cloud and just assign it to the pop-up element with TagDiv Composer – https://i.imgur.com/I2SWqBS.png – https://i.imgur.com/Nci3caP.png
Another method is to replace the pop-up element with the search element (can be done with Composer).
Thank you!