Hi,

if you have other questions related to our theme, just let me know!

Thank you!

Hi,

For me this option is working normal, please provide some more details about this problem, and some screenshots, also make sure that this is not a plugin conflict, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Hope this will help you!
Thank you!

Hi,

Is look that you have set on the pointer-events: none; -> https://i.imgur.com/PvqZMO6.png this problem seems to be cause by some plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Hope this will help you!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Hope this will help you!
Thank you!

Hi,

For me the Default Pro Demos is imported without problems, please make sure that the theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ make sure that all the theme plugins are activate, also if you have some untested plugins, please deactivate them, in this way you’ll check if there is a plugin conflict.
Installing Demos -> https://tagdiv.com/newspaper-theme-installing-demos/

Let me know the results!
Thank you!

Hi,

So I think that you want to use a page as menu -> https://forum.tagdiv.com/page-menu/ also in order to have 4 columns you can use a custom html -> https://www.w3schools.com/howto/howto_css_four_columns.asp or you can use tagDiv Composer set the row layout in 4 -> https://i.imgur.com/I3auuXI.pngand set the elements you want in each column.

Hope this will help you!
Thank you!

Hi,

Our theme have only these options for filer and sort -> https://i.imgur.com/9Io5S7z.png the posts from homepage/page you can check more about filters and sort in our documentation for flex blocks from here -> https://forum.tagdiv.com/flex-block-settings-guide/ ->

Thank you!

Hi,

Please notice that we did not tested the byline plugin with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, also, we do not know the behavior of this plugin or how it should integrate to work, sorry! Also, we cannot provide support for untested plugins.

Also the modules from the flex blocks are made to display the author how publish the post, in order to make it you recognize the plugin that you are using you need to make some changes in theme files.

Thank you for your understanding!

Hi,

As I can see the the sharing are appearing quite normal for me -> https://www.screencast.com/t/ukJ6Nnkd5bkh
In order to remove the header you need to edit the cloud header with tagDiv Composer -> https://i.imgur.com/fESpElW.jpg click on the row -> https://i.imgur.com/YArzJKD.jpg

Hope this will help you!
Thank you!

Hi,

I think that this is a plugin conflict between tagDiv Cloud Library and WPBakery, you can use only one of them, please deactivate the WPBakery and the sidebar should work again.

Let me know the results!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Yes, you need to make a copy of the cloud header and change in the copy the menu (you need to do this for each page where you want to have a different menu).

Thank you!

Hi,

I just remember that there is an option in tagDiv Composer that need to be set on the rows to be hidden when you are using the posts loop pagination. So you need to set/enable on each row this option -> https://i.imgur.com/GOygsKx.png but just make sure that the posts loop element will be in a separate row that will not have this option enable, in this way you can control what you want to see on the page when you are using the pagination and you can customize the loop how you want using tagDiv Composer.

Sorry that I do not remember of this option until now.
Hope this will help you!
Thank you!

Hi,

If you activate the mobile theme plugin, then you need to create a new content for these pages using the mobile editor from the bottom of the page -> https://www.screencast.com/t/ebUIzt4se -> https://forum.tagdiv.com/the-mobile-theme/

Hope this will help you!
Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If you have other questions or problems related to our theme, just let us know!

Have a nice day!

Hi,

Ok, let us know the results!

Have a nice day!

Hi,

Ok, I’m glad that the problem is in progress to be solved!

Thank you!

Hi,

I’m glad that I was able to help you!

Thank you!

Hi,

You can use this custom css -> https://i.imgur.com/pq7z0aO.png
.td-scroll-up {
bottom: 84px;
}
Also the code can be set in theme panel> custom code> custom css.

Thank you!

Hi,

Yes, you can use a cloud header from tagDiv Cloud Library, this can be edited with tagDiv Composer and you can set the social media icons where you want in the header.
-> https://i.imgur.com/LwEf73O.png -> https://i.imgur.com/Hc3X24O.png -> https://i.imgur.com/HKPjJeC.png -> https://i.imgur.com/pleeTqh.png after you set the elements make sure that those are set to inline -> https://i.imgur.com/TwQ0Q7b.png the results -> https://i.imgur.com/ir21TxE.png

Hope this will help you!
Thank you!

Hi tommytripod,

There was a delay in our answers caused by the theme updated, we try to answer to each customer as soon as we can, also we answer to the topics from the oldest to the newest.

Thank you for your understanding and sorry for the inconvenience!

Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

Make sure that you are using the child theme that comes with the theme version that you are using, also make sure that you set it as in our documentation from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
If there is still a problem, please provide some more details and some screenshots.

Thank you!

Hi,

So if I understand correctly the featured image from the post do not appear on the modules/blocks from the homepage/page, if yes, please make sure that this is not a plugin conflict.
For me this is working -> https://i.imgur.com/N39Pi6K.png -> https://i.imgur.com/v0pNz3R.png
Also we do not recommend to use the tagDiv Cloud Library and WPBakery on your website, you’ll need to choose only one of them and deactivate the other one.

Thank you!