Hi,

If you’ve send email, please wait until you get reply from the support team on email.

Thank you!

Hi,

Here is how is looking the canonical link on mobile theme -> http://prntscr.com/pu9vjv this is how will display the canonical on resposnive version -> http://prntscr.com/pu9w20

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

If you want, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look and we’ll try to investigate this problem. Include a link to this topic in the email.

Thank for your understanding!

Hi,

Please make sure that all these settings are made like this -> http://prntscr.com/pu6wgj -> http://prntscr.com/pu6xud

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!
Thank you!

Hi,

Unfortunately the mega menu was build to display only the post from categories, sorry!

Thank you for your understanding!

Hi,

Hi, you can translate the next prev from theme panel http://prntscr.com/pu6plw -> http://prntscr.com/pu6p0k
Also this is a custom work -> https://pasteboard.co/IFFJJv2.jpg our pagination is look like this https://pasteboard.co/IFGkdWcT.png -> https://demo.tagdiv.com/newspaper/
If there is still a problem, please provide me a link where I can check this section.

Thank you!

Hi,

You can use the tagDiv Composer -> and set some flex blocks -> http://prntscr.com/pu6k91 or add some block titles -> http://prntscr.com/pu6kkc -> http://prntscr.com/pu6kr8

Hope this will help you!
Thank you!

Hi,

After you cloud header, the you need to add the login element like this -> http://prntscr.com/pjee71 -> http://prntscr.com/pjeefz -> http://prntscr.com/pjeenj

Hope this will help you!
Thank you!

Hi,

Please provide some more details about the problem you are facing with mobile theme in Newspaper X, until now we do not received any problems regarding the mobile theme on Newspaper X.

Thank you you for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

You can achieve this is two ways, using custom css or using flex blocks, set filter category -> http://prntscr.com/pu4ph8 and style color -> http://prntscr.com/pu4pot -> https://forum.tagdiv.com/flex-block-settings-guide/
Here is a topic for how to use the custom css to change the background color for label
categories -> https://forum.tagdiv.com/topic/how-can-i-show-the-category-of-each-post-on-the-thumbnail-of-the-post/

Thank you!

Hi,

Please notice that the mobile theme will not display the sidebar, there is no option for this.
The mobile version is look like that because you have the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://www.screencast.com/t/ebUIzt4se

Since Newspaper v9.7.4 you can show the responsive version on mobile theme -> http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/

Thank you for your understanding!

Hi,

That would be possible by entering this code in Theme panel->Custom CSS
– https://www.screencast.com/t/oZzqJc6v7

.td_block_related_posts .td-related-right {
display:none;
}
Or using a single post template from tagDiv Cloud Library and edit it with tagDiv Composer and set only related articles.

Thanks

Hi,

If you want to do this on mobile homepage, then you need to make some changes in theme files in wp-content/plugins/td-composer/mobile/front-page.php move the the_content() at the start class for td-container -> http://prntscr.com/pu4fiy -> http://prntscr.com/pu4g2f

Hope this will help you!
Thank you!

Hello,

If you want to delete a row, you can delete it like in the previous version, using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and pres the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG
If this is not what you mean, please provide me some more details.
Please notice that you can not delete the empty column only the row that contain empty columns.

Thank you!

Hi,

The mobile version is look like that because you have the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://www.screencast.com/t/ebUIzt4se

Since Newspaper v9.7.4 you can show the responsive version on mobile theme -> http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/

If there is still a problem, please provide some more details and some screenshots.

Thank you for your understanding!

Hi,

The mobile version is look like that because you have the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://www.screencast.com/t/ebUIzt4se

Since Newspaper v9.7.4 you can show the responsive version on mobile theme -> http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/

If there is still a problem, please provide some more details and some screenshots.

Thank you for your understanding!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme (untested ) plugins, also if you are using child theme, clear all cache and try again.
IF there is still a problem, please provide me a link to your website, where I can inspect this problem.

Thank you!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi co50,

I’ve made a note to our developers to check the high-dpi on images and if they consider that this implementation is working wrong will fix it.

If you want to use retina on other high-dpi devices maybe you can use some plugins, please check this topic -> https://make.wordpress.org/core/2012/07/04/fun-with-high-dpi-displays/ -> https://wordpress.org/plugins/pluginception/#reviews

This is all I can do for the moment!
Thank you for your understanding!

Hi Fanjita,

Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that you’ve made the update as in our guide from here -> https://tagdiv.com/update-newspaper-theme/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

The “define( ‘WP_MEMORY_LIMIT’, ‘256M’ );” need to need add in wp-config.php file manually like this -> http://prntscr.com/pu3s0s

First you need to have the tagDiv Cloud Library install and activate after that get from there some single post templates -> https://tagdiv.com/customize-articles-with-single-post-templates/ after that you can set it individual -> http://prntscr.com/pu3vuz or global will apply on all posts the have set “From panel” -> http://prntscr.com/pu3w1h -> http://prntscr.com/pu3wyj

Hope this will help you!
Thank you!

Hi,

Please make sue that you follow our guide for theme update -> https://tagdiv.com/update-newspaper-theme/
Also please check this topic for Newspaper X update -> https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/

Thank you!

Hi,

After you add the social counter you’ll need to click on it and set the social id-s -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial/

Thank you!