Hi,

There has been a theme update released today, please try and update the theme. Do it by FTP for example, delete the old theme and upload the new one
– https://tagdiv.com/update-newspaper-theme/
Then update all the theme plugins, there should be no problem if you follow these steps. The theme plugins can be updated in Appearance->plugins in bulk
– http://prntscr.com/ngoleo or in the Newspaper plugins panel.

Let us know.
Thanks

I tried setting a featured video from YouTube for a post – http://prntscr.com/ngoeex
The video seems to appear in the post page – http://prntscr.com/ngoemi
Also a thumbnail is displayed in modules – http://prntscr.com/ngoeu6

Maybe the video you are using does not have a thumbnail set by the uploader, it has happened before. Does it happen regardless of the video you try with?

In some cases similar issues were caused by using old PHP versions, if you use an older version please try to change it to version 7, 7.1 or 7.2 for example. Then check again.

Hi,

I checked some posts from your website, I see you are using just the AMP plugin by itself. However the images look fine for me
– http://prntscr.com/ngoc7i – http://prntscr.com/ngocbf – http://prntscr.com/ngoceh
Should I check anywhere more specific? Let me know.

Thanks

Hi,

There are a few things to check, these ones – https://forum.tagdiv.com/topic/problem-with-newspaper-theme/

If you already checked or tried these, we could take a look as well. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please also include a link to this topic in the email. Let us know.

Thanks

Hi,

Indeed they are larger for some reason. I believe it has something to do with the cloud header template used – https://cloud.tagdiv.com/header-template-24-craft-ideas/?

I could give you a code to make them smaller – http://prntscr.com/ngo9j6
Enter it in Theme panel custom CSS section

.td-ht-craft-menu .tdb-menu > li > a .tdb-menu-item-text i {
font-size: 16px!important;
}

I will also add this for more investigation, sorry for the inconvenience. Please let me know if you have more questions.

Thanks

Please try to not reply multiple times in your own topic, it will only delay our answer because it will refresh the topic date. We reply from oldest to newest.

When a theme is updated, the theme package will contain the latest versions for all the theme plugins. So if you use the latest theme, this will use the latest plugins. On themeforest always the latest version of the theme will be available for download.
If you are having problems with the mobile theme, please explain in more details what is happening.

Regarding the grid you mention in the screenshot, if you want to customize it edit the page with the tagDiv composer – https://tagdiv.com/tagdiv-composer-page-builder-basics/
– https://forum.tagdiv.com/block-settings-guide/
Each element that can display posts can display the posts you want, they can be filtered and sorted. Simply click on the element and use the settings in the composer to configure it.

Please let me know if you have more questions.

Hi,

If each post is set like this – http://prntscr.com/nglc9k then they will use the general post template set in the theme panel – http://prntscr.com/nglcmv

But if they are not set like that, there would be no way of changing the template for all of them at once, only by manually editing each post and setting the template. Maybe it could be done in the database, but only if you know what you are doing
– https://forum.tagdiv.com/topic/bulk-update-all-of-the-articles-with-a-cloud-template-in-a-single-operation/
– https://forum.tagdiv.com/topic/change-style-of-multiple-posts-at-once/
– https://forum.tagdiv.com/topic/how-to-set-post-template-for-all-the-posts-in-one-category/

Maybe such a setting will be added in the future, sorry for any inconvenience.

Thanks

Hi,

@alfredmoraes I can modify it to work in your case. Using the code from above as it is will make the counter look like this – http://prntscr.com/ngla5y
If you want something different let me know how exactly and I will modify it.

The comment count in the post pages can be disabled in the theme panel
– http://prntscr.com/nglb98
I see you removed it already. If I misunderstand please correct me.

Let me know.
Thanks

Hi,

The theme modules are now in the composer plugin, after the theme update 9.7 there were changes to the theme file location – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
So now the module files are in the tagDiv composer plugin – http://prntscr.com/ngl60o and the composer has to be activated at all times to maintain the same functionality as before.

If you made this modification to the module in a child theme, this will not work same as before. You could modify the module you want in the composer, but it will have to be made again after each update of the plugin.

However in the theme panel you can set a custom excerpt length for each module
– http://prntscr.com/ngl7jv
So you could use the settings in the theme panel to set the length you want for module 16. Does this not work for you?

Thanks

Hi,

Please post a link to the website so I can take a look, maybe I can identify the problem.

Thanks

Hi,

Seems that all the category pages are not working, I browser the website for a while. When I returned to the homepage I now receive this error – http://prntscr.com/ngktsp

Looks like there is a Newspaper theme inside a Newspaper theme, that is not right. Please upload the theme directly in the themes folder only.
Also re-save the permalinks in WordPress settings, check the code found in the htaccess file (something could be blocking category pages), deactivate the child theme if you use one (worth trying), also investigate plugins.

Thanks

Hi,

That is one of the theme update methods, it should work same as the others. Most users prefer to update by FTP, but using the Envato plugin is a valid method as well. Glad it worked and there are no problems after the update.

Thanks

Hi,

Could be because of the PHP version used. If you use the latest theme version we recommend if possible to use PHP 7, 7.1 or 7.2. Please check what is used currently by the server, it can be seen in the theme system status for example – http://prntscr.com/ngkn7p

If you use an older theme version, maybe the server was updated to newer PHP versions by the hosting, this may not be supported by an older theme.

Thanks

Regarding the mobile version – Please don’t enter the page code from desktop in the mobile editor, it will not work and may cause problems. In the mobile editor enter text, images and what is possible with it’s options.
The mobile editor’s capabilities are simple, this is why the mobile theme is noticeably faster than the default responsive version. If you want the same content from desktop displayed on mobile as well, deactivate the mobile theme plugin.

If you deleted the special “Featured” category you can recreate it like this
– https://www.screencast.com/t/Y2QPRE7xeX
It should function same as before after creating it.

Regarding the lightbox for images, please edit the post and check if it is enabled for that image – https://forum.tagdiv.com/modal-window/ it could be currently set on off.
When the lightbox is enabled there will be navigation arrows on the modal to cycle through the post images – http://prntscr.com/ngkbs3

From what I can see there already are 3 images per row – http://prntscr.com/ngkdmv
The lightbox will work for the element that is used to display the images, the inline image – http://prntscr.com/ngke7c

If you want something like a slider you could use a tagDiv gallery
– https://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/
– https://forum.tagdiv.com/gallery-2/
The gallery will occupy the full space in the post content, if no sidebar is used for the post. That is how the gallery looks in the full space. What exactly do you want to do with it, or how do you want it to look? Let men know.

Hi,

Maybe I am not understanding the issue here, what exactly is not working regarding the attachment pages on desktop, but works on mobile? I will try to help you if you can provide some more details about it, maybe a link to an attachment page on yo website. Let me know.

Yes, that is what a child theme is for indeed and what happens. Files modified in the child theme may have to be re-added in some situations, and the modifications re-done. That is the case when there are modifications to them in the main theme usually.

But the same method with a child theme as before is not possible since the files are now in a plugin. If a method will be found we will provide it, make guides etc. For the moment I can’t say what exactly will happen.

Sorry for the inconvenience, but this is not by choice unfortunately. The theme has to be in accordance with the new Envato rules so these modifications were necessary. Moving the files into the composer plugin has consequences for the child theme as well.

@MKJ That is correct, sorry for the mistake. Maybe a solution will be found, we will make a guide if that will be the case. I can’t say what will happen at the moment, our developers will try to find the best solution.
The cloud templates don’t have PHP or code files, they must be built/edited in the composer. You can work on them with the composer in the front end.

@Tuudi You can edit edit the cloud templates, not the default templates. These are cloud templates made by us, they can be imported through the cloud library plugin
– https://cloud.tagdiv.com/#/load/Single
Also you can create your own post templates, starting with a blank template.

Let me know if you have more questions, I will try to help.

Hi,

Did you make that modification in a child theme? After the 9.7 update this is not possible anymore. Now the child theme is limited to just a few files.
This is a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

So now the header template files are in the composer – http://prntscr.com/ng7qe6 You could edit them there, but the modification will have to made again after each update. Files from plugins can’t be modified in a child theme.

An alternative to this is to use a cloud header template. For example set a cloud header template in general, in the theme panel. That will be used in the whole website. In the homepage use a different cloud header template that doesn’t contain an ad.

You can design a header as you want, even import one made by us (and modify it if needed)
– https://cloud.tagdiv.com/#/load/Headers
In them you can add any element from the composer. You can set a general template that contains an ad, while in the homepage use one with no ad in it.

Let me know if you need help or you have more questions.

Thanks

That will happen automatically in the menu, as well as in any elements that displays posts and is sorted by latest (also filtered by the category or categories to which the posts belong to). So as soon as a post is published it will appear in this case.

If there are multiple posts with the same title, WordPress will automatically add a number after the title (2, 3, 4 etc). In terms of SEO from what I know this should not be done
– https://www.wpbeginner.com/plugins/how-to-prevent-duplicate-post-titles-in-wordpress/
– https://www.quora.com/Is-it-SEO-wise-to-have-identical-titles-for-posts-on-the-same-website

Hi,

Could be a lazy-load issue. The theme uses a lazy-load, but if another similar plugin or implementation is used there could be problems. I see you use the jetpack site accelerator, try disabling that and check if the problem is solved
– https://jetpack.com/support/site-accelerator/

Or try and disable the theme lazy-load in the theme panel, see if that fixes it
– https://forum.tagdiv.com/newsmag-loading-image-effects/

Thanks

Hi,

I suggest that you check the theme system status to begin with, insufficient resources can cause various issues – https://tagdiv.com/newspaper-theme-requirements/

If needed increase the wp-memory and other parameters mentioned there. Also check the PHP version, should be 7, 7.1 or 7.2. The hosting provider should be able to help with this.

Let us know if the problem remains.
Thanks

Hi,

After the 9.7 update the child theme is limited to just a few files. This is a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

So now the post template files are in the composer – http://prntscr.com/ng3e26 You could edit them there, but the modification will have to made again after each update. Files from plugins can’t be modified in a child theme.

Maybe there is a different way of adding the code you mention, for example if it can be added by shortcode, you could add a column text in the cloud post template and enter the shortcode in it.

Thanks

Hi,

I could take a look, please post a link to the website. The share buttons should appear if they are enabled in the theme panel and socials are selected
– https://forum.tagdiv.com/sharing/

If you use cloud post templates, be sure to add the sharing sections in it
– http://prntscr.com/ng7274

Let me know.
Thanks

Hi,

I don’t quite understand what is happening. You can built a custom cloud 404 template as you want, or import a cloud 404 template designed by us (and modify it if needed). Here you can see them all – https://cloud.tagdiv.com/#/load/404

If there is a problem, please try to provide some more details about it and I will help you. Let me know.

Thanks

Hi,

@Alastair Dixon Could be added, can’t promise anything however at the moment. I can add this as well as a request, it will be considered. Sorry for the inconvenience.

Thanks