Hi,

Are you using the Yoast plugin? Check if it’s configured properly, here are some guides
– https://kb.yoast.com/kb/setting-up-twitter-cards-in-wordpress-seo/
– https://www.wpbeginner.com/wp-tutorials/how-to-add-twitter-cards-in-wordpress/
– https://yoast.com/twitter-cards/

Then test to see if it works alright – https://kb.yoast.com/kb/twitter-sharing-not-working/

Thanks

Hi,

Columns are vertical. You would have to split the widget sidebar in three widget sidebars, add each one in a column. That would be the solution to display the widgets horizontally. Let me know if you have more questions.

Thanks

Hi,

That is true, when designing a cloud header template what you set in it for desktop will not appear on mobile. So you have to add elements when on mobile. So for example I have this content on desktop
– http://prntscr.com/n3kwyw and this on mobile – http://prntscr.com/n3kx50
Both the desktop header content and the mobile content are loaded, it is just that when on desktop the mobile header is hidden, and when on mobile the desktop header is hidden. But the elements are still there and loaded, just hidden.

The purpose of the mobile theme is to simplify the mobile pages greatly, that is why with it active the results are noticeably better when testing with speed tools. Now it can also be used together with the AMP official plugin.
We will improve it’s current functionality in future updates. If it’s not active the same exact content and resources from desktop will be loaded on mobile, and now with the somewhat new Google algorithm when testing it will take into account each website visitors loading speed on mobile and provide a score based on this.

The issue with the background loading transition is known, we will find a solution for it. The quick fix for the moment would be to enter this code in the theme panel analytics section, enter it as the first code there (before all other codes you have entered)

<style>.td-element-style {
opacity:1!important;
}</style>

Flex blocks use one of these thumbnails – http://prntscr.com/n3l80s This allows greater flexibility by for example setting a custom height or width for the module. But it also means that the image may not be exactly as the module, like with predefined blocks.
However from what I can see the flex block in the homepage on your website isn’t using a theme created thumbnail, instead the original image is resized
– http://prntscr.com/n3lb1r
I suggest that you regenerate the thumbnails so that they are created properly
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Also disable the jetpack image optimization module for images
– https://jetpack.com/support/site-accelerator/
Or begin by disabling this module first, and check if a thumbnail is loaded, before regenerating.

Thanks

Hi,

I did find some somewhat helpful topics – https://metablogue.com/install-setup-wordpress-aws-lightsail/
– https://forums.aws.amazon.com/thread.jspa?messageID=783185
– https://forums.aws.amazon.com/message.jspa?messageID=764529
– https://community.bitnami.com/t/cant-edit-php-ini-to-modify-the-execution-time-bitnami-aws/25883
WP-config seems to be located here – http://prntscr.com/n3juo3
The php.ini here – http://prntscr.com/n3jvie

But it would be best to try and contact them and ask them for more specific instructions, or maybe they can even do it for you. Having properly set memory and parameters is imperative, there could be various problems if they are not. They should be able to help with this.

Thanks

Hi,

That is possible in the sub-footer for example. First the multi-purpose sub-footer style has to be selected – http://prntscr.com/n3jgcp
Then you can display a phone number like this – http://prntscr.com/n3jgnb
– http://prntscr.com/n3jgs5

The theme has translation options in the theme panel, you can change those strings as you wish
– http://prntscr.com/n3ji6k

Please let me know if you have more questions.
Thanks

Hi,

That would be correct, the distance can only be set in pixels. Having a percent option would be better, I believe that as well. I will add the request on the list. Thank you for the suggestion.

Hi,

Grids and Full grids cannot be placed in split rows, only flex grids can be used like that
– http://prntscr.com/n3j1nm
Please use a flex grid if you want to use such a layout. There are multiple flex grids to choose from – http://prntscr.com/n3jaok Even flex blocks can be made to look like grids. These have many customization options.

Thanks

Hi,

There would be one way of doing it, but it will affect all the module titles. All the theme modules use the same function for the title, the target blank link property would have to be set like this
– https://www.screencast.com/t/NUsgn5MZ
– https://www.screencast.com/t/7CpFQGNzCue
However the modification would have to be made again after updating the theme, that file cannot be modified in the child theme.

Hi,

That would be unusual, I checked your website and I see that you use a different commenting system than the default wordpress comments.

I believe what happens is that the plugin that you may be using is inserting the comments section after the post content, pushing the bottom ad down. I have seen this case before, from the theme perspective there would be nothing that can be done, only if the plugin has some positioning settings.

Thanks

Hi,

What exactly does not look as in the demo? Please let me know and we will investigate, what demo did you install and what does not look as in the demo after installing it. The default demo does not use any cloud library templates. It uses default templates only.

In the example you provided you use a big grid 5 and below it a block 4. So this template is not suited to be applied for multiple categories. Please use category grids and loops as I mentioned above. Then the template can be applied to all categories and there will be no problem.

Normal blocks and grids will always show the same content according to their filtering. Category grids and loops will show the proper content for each category. Edit that template and instead of the big grid 5 use a category grid, below it use a loop. That would be all there is to it.

For the tags only one template can be set, in general. You can use a loop element in the tag template as the main content, with a sidebar containing a block sorted by latest for example, like these tag template examples https://affiliate.tagdiv.com/#/load/Tag
If you preview and edit one of those templates you can see that a loop element is used
– http://prntscr.com/n3i85w
The loop doesn’t require any filtering, it will do it automatically depending on what is currently viewed. So that same loop can display for example posts that have the tag “reviews” when that tag page is accessed, or posts with the tag “wordpress” when that tag page is accessed.

Please let me know if you have more questions.
Thanks

Check if the cloud library plugin is active – http://prntscr.com/n3i0hk
Only then will the cloud library elements available in the composer list.

Hi,

That would be expected to happen, the design that is created for a heading as it is initially in the theme, it is not applying anymore after changing the it to a paragraph. Now other CSS is applying to all the post titles in all modules.

You could try and add some more CSS to override the current state. From what I can see only the default color needs changing – http://prntscr.com/n3huuf

.td-module-title a {
color: #111111;
}

Enter it in the theme panel custom CSS code section.

Thanks

Try the suggestions from this topic – https://kb.yoast.com/kb/why-doesnt-facebook-display-an-image/
Chances are the problem will be solved by one of the suggestions mentioned there.

Hi,

Sorry for misunderstanding, the option for that is in the Theme panel->Template settings->Page template – http://prntscr.com/n3hpjd
The option must be active in order for the comments to be removed, like in the screenshot.

Thanks

Hi,

While the smart list seems to work alright, there are other issues in that post. The sidebar appears on top of the post content – http://prntscr.com/n3hjps and the related posts section is broken – http://prntscr.com/n3hk3r

This could be the result of invalid HTML used somewhere in the post content or in the sidebar maybe, in most cases that is why it happens. Or maybe modifications of theme files in a child theme.

If you want us to take a look at both these issues, send us an email at contact@tagdiv.com and provide admin login, we may need to disable plugins or the child theme to investigate. Include a link to this topic in the email.

Shouldn’t be any, after entering it check if the post views have been updated, then remove the code. All the post will have the view count set in the code (you can change that as you wish).

By default you can only set a custom view count by editing each post and entering the value in the custom fields section, not all of them at once. But this code should do it.

Hi,

That header style can display the logo in full, but only if you choose the full size when setting it in the theme panel – http://prntscr.com/n36mam – http://prntscr.com/n36mhi
From what I can see now there is a thumbnail set there, not the full size
– http://prntscr.com/n36myq
Please try what I suggested, let us know if you have more questions.

Thanks

Hi,

Columns are resulted from splitting the rows – http://prntscr.com/n36cb3 If you want three columns split the row as shown in the screenshot. Enter content in each of them, but that would depend on what exactly you want to do. Let me know if you have more questions.

Thanks

Hi,

In cloud post templates the related articles and more from author are separate elements, so you can place only one if needed – http://prntscr.com/mzgjfm
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

For the default predefined post templates the more from author could be removed like this
– https://forum.tagdiv.com/topic/remove-more-from-author-from-the-related-articles/

Please let me know if you have more questions.
Thanks

Hi,

In cloud post templates the related articles and more from author are separate elements, so you can place only one if needed – http://prntscr.com/mzgjfm
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

For the default predefined post templates the more from author could be removed like this
– https://forum.tagdiv.com/topic/remove-more-from-author-from-the-related-articles/

Please let me know if you have more questions.
Thanks

Hi,

If you use the default author template, the number of posts will that are displayed will be the one from here – http://prntscr.com/n35lwg

If you use a cloud author template, most likely a loop element is used in it, this has a limit of it’s own – http://prntscr.com/n360dv

Let me know if you have more questions.
thanks

I also don’t know why exactly this is happening. It started a short while ago and affects only ads on mobile it seems. We haven’t made any modifications in the theme regarding the ads but something may have happened on google’s side. We will run more tests on our side.

If you want us to take a look and make some tests in your case, send us an email at contact@tagdiv.com. Let us know.

Posts look alright – http://prntscr.com/n356ha
Also pages – http://prntscr.com/n356wi

The homepage will not be AMP, only simple pages containing no composer elements can be AMP. Such as the pages in the footer – https://elevatedgarage.com/privacy-policy/
Activating the mobile theme the homepage will be AMP ready, it will use a predefined template, not composer content.

Hi,

So the theme panel does not save the settings? When that happens it usually affects the whole theme panel, not just sections from it.

The main causes for this to happen would be the ones that are mentioned in this topic
– https://forum.tagdiv.com/topic/problem-with-newspaper-theme/

If you already checked those, we could take a look at it. Send us an email at contact@tagdiv.com and provide admin login. Please include a link to this topic in the email. Let us know.

Thanks

Hi,

The theme has a view counter, for posts – http://prntscr.com/n34yr4 For pages however there is no such counter. If this is required fro you, maybe try some plugins. Try free plugins if possible, I found some examples
– https://wpfriendship.com/visitor-counter-wordpress-plugins/

Let me know if you have more questions.
Thanks