Not sure exactly. Maybe its truly a case of different themes, both being called Newsmag. That other theme called Newsmag stopped at version 2.4.4. Our theme is nowhere near that version, and our theme didn’t have a 2.4.4 version, the changelog is available here at the bottom https://themeforest.net/item/newsmag-news-magazine-newspaper/9512331 So it’s safe to say that the notification you mentioned is no reason to worry.

Thanks.

Good news. We managed to fix the problem. We are very sorry it took longer than we anticipated. Please check my email as well.

Thank you.

The only breadcrumbs schema I see in the homepage is from Yoast https://prnt.sc/R3r1qchW9BHm and it is detected by Google, which is normal https://prnt.sc/6LSR2kgXffny

If that is what you want to remove, I don’t think there is an option for it, maybe only like this https://wordpress.org/support/topic/removing-breadcrumb-schema-with-yoast-seo/

In case I am misunderstanding the issue please let me know.

Thanks.

Hi,

Those look like different cloud templates. These ones:

https://forcenews.pl/tdb_templates/blank-custom-post-type/

https://forcenews.pl/tdb_templates/blank-custom-post-type-2/

The posts you mentioned as examples are each using their own template.

If you have one template set as global, then the only option that can override it is is you manually set the other template per event https://prnt.sc/tjKfuf8zqcF2 Because if it’s on the “From Panel” setting then it should use the global template.

Are there many events that use that old template? If not, they could be edited and set to the from panel setting.

Thanks.

Hi,

That’s not a bug. If there is a background color or image set in the theme panel, the theme will switch to boxed mode, in order to display the background on the sides https://forum.tagdiv.com/background-introduction/

I’m very sorry for the situation. But the result of setting a background should have been visible immediately after setting it. The theme has always worked this way.

Thanks.

Hi,

We saw nothing suspicious in the similar cases we investigated, the contents of that file was in order. The code itself is safe, it’s definitely a false positive. CpGuard detects part of the code as suspicious however, and the solution would be to whitelist that file in the cpguard settings so it doesn’t get moved to quarantine. We will try to maybe modify the code but its a very tricky part of the code which could cause problems for the theme users if we do it wrong.

Thanks.

Hi,

That element doesn’t have a save button, because it should automatically save what you enter in it. If it’s not doing that, it means there is a problem. Could be a plugin conflict, that’s the first thing to test. Deactivate all non-theme plugins as a quick test, and check if it works. Or if you want we can test this, you can send us an email at contact@tagdiv.com and provide admin login for the website.

Thanks.

Hi,

While we added options to refine the search for cloud header templates, for the mobile theme we didn’t unfortunately. And as far as I know there aren’t any immediate plans to add such an option. So the search will be performed as it normally would, displaying posts and pages.

If maybe you excluded pages from the desktop search, and you want to exclude them from mobile, you could use a plugin, it’s the easiest way. Like this one https://wordpress.org/plugins/exclude-pages-from-search-results/ or a similar plugin. Then you won’t have pages in the search results anymore.

Thanks.

I think you sent us an email concerning a popup. While I check that I will take a look at the homepage as well, maybe there is a way to fix it. I replied in the email, please check as well and let me know.

Thanks.

Hi,

If the new server is more powerful, then moving the website there is for the best in the long term. I see the website score is very low. Besides cloudflare are you using caching/optimization? Autoptimize is great, and recently I saw that WP Optimize is a very good free plugin as well. In the premium range in my opinion nothing beats WP Rocket, it’s worth every penny.

Thanks.

Hi,

Installing and using the theme is very simple. After you install the theme and activate the composer plugin https://prnt.sc/ZseUA9EF-tVy the theme panel will show up like this https://prnt.sc/1g4ODxkX4mEp Those are all the theme settings.

I’m not sure what option you are seeing for upgrading to pro. There’s no pro version of the theme.

If there is a problem with the theme on your website then we will check directly on your website. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login (user and pass). We will check as soon as possible.

Thanks.

Hi,

Yes, we reply to all the support requests as soon as possible.

I believe you used an option from the theme panel that displays comments on pages https://prnt.sc/qDmiIdr2FDLT

Normally the comments aren’t displayed on pages. We haven’t added a comments element in the composer for pages, which would have allowed customization. That option from the theme panel just displays a basic comment form, below the content you add with the composer. It’s not actually part of the page content.

In this case there aren’t any customization options for that comments section. But depending on what you want to customize exactly, there may be other ways. Please let me know what you would like to do and if its possible I will gladly help with it.

Thanks.

Hi,

The website seems to be offline at this time https://prnt.sc/_OtO3zAuo9tE

The icons are actually part of a font https://prnt.sc/KbaPIFM808Zw If the font is not loading for some reason, then such issues will indeed happen.

When the website is back online please send us an email at contact@tagdiv.com and provide admin login and I will take a look at the issue directly on the website.

Thanks.

Hi,

As far as I know there’s no issue with the fonts in the theme at this time. I checked all the websites associated with our license keys, and I’m not seeing font issues on any of them. Is it still happening or maybe you fixed the problem already?

Or maybe I’m not spotting the issues. I can take a closer look at this, please send us an email at contact@tagdiv.com and provide a link to the website and admin login, this way I can check directly on the correct website.

Thanks.

Hi,

Making modifications in the social counter shouldn’t cause such problems. I will take a look at it, please send us an email at contact@tagdiv.com and provide admin login for the website. I will check as soon as possible.

Thanks.

Hi,

From what I see something is blocking the request the pagination makes to load more posts https://prnt.sc/DMbGib33aHhX Maybe its the total cache, does it work if you clear the cache and check again? Or after you deactivate the plugin. If it does, it could be a setting from the total cache that causes the issue. But if the issue remains, then the cause is something else. Try deactivating all non-theme plugins temporarily and check again.

Thanks.

Hi,

It can be made to look better by removing the margin right of the checkmark and adding a margin right for the button https://prnt.sc/QXF8OWQgjEDI

Please try this code https://pastebin.com/Qv7uHGQf Clear the cache after entering it.

Thanks.

Hi,

Are you referring to the menu popup? https://prnt.sc/_peuXM6ekW_t That’s a page built with the composer and set in a popup.

I can provide the code of that page, here it is https://pastebin.com/2KTer7XG Please add a new page on your website and add that code in it. Then you can display the page in a popup https://forum.tagdiv.com/modal-popup/ via the page ID.

Please try it. Let me know if you need help with it.

Thanks.

Hi,

Could you please provide an example of this issue? I don’t think there were any modifications made in this matter, if you want to disable the theme breadcrumbs the same workaround can be used.

Please note that even if you disabled the setting in the theme panel, if the page or template contains the breadcrumbs element from the composer https://prnt.sc/KhCN2Lp8EB2y then the breadcrumb schema is loaded.

Thanks.

The website will appear again in the license panel if the key and the theme are still used there. If you want to permanently remove that staging website, please reset the theme -> https://prnt.sc/QPEUEW007v8Z and remove it from the website. Then please let me know and I can remove the website.

Thanks.

Hi,

If you want to use a new key on a website please reset the old key https://prnt.sc/QPEUEW007v8Z Then activate the theme with the new key. Please try it.

Thanks.

Try something like this https://pastebin.com/7rAPcXJQ Remove existing codes that apply to the links in the post content and add this one.

It should look like you want. I made the line cover the word vertically, but it can be adjusted if you want.

Thanks.

Hi,

If you mean this setting https://prnt.sc/Y3YoO7nmX7SB please note that this won’t apply to pages built with the composer. In the composer you can use the option on the rows https://prnt.sc/Q9znwAaSVIJ8 and stretch them as needed.

That option from the theme panel is meant for pages built with the wordpress editors, the classic editor or the block editor. We added it because some of the theme demos are wider, and if the website where a demo is installed already had pages built with wordpress, instead of recreating them with the composer and making them wider, that option will make them all at once.

So for a page like your homepage, you must edit it with the composer, click on the rows and stretch them to 1200px, it takes very little time.

Thanks.

Hi,

I can’t say unfortunately. Maybe there is a conflict with the theme, we don’t regularly test elementor. You could use the composer we provide with the theme. I see you are trying to built an About page, there are a few ready made pages in our cloud library https://cloud.tagdiv.com/#/load/Pages

We recommend using our composer with the theme if possible. There can be conflicts if other page builders are used. I see the header and footer on the website are built with the composer, so you could use the composer to build the page content as well.

Thanks.

I see. And I believe you are using cloudflare APO as well. If so, is this option active? https://developers.cloudflare.com/automatic-platform-optimization/reference/cache-device-type/ If not, please activate it.

By using that option for the menu there are two versions of the header. One that has the header menu and one that doesn’t. If the one that doesn’t have it gets cached, then that is displayed for everyone until the cache gets cleared. With the cache by device type enabled in cloudflare it should not happen anymore. But if it’s already active, then it’s pretty strange.

Thanks.