There is a method to modify the theme cropping if needed, like this
– https://forum.tagdiv.com/api-thumbnail-introduction/
– https://forum.tagdiv.com/td_api_thumbupdate/
Modify the thumbnails you wish and regenerate them after
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
This will regenerate existent thumbnail, all further thumbnails will be created according to the modification.

Thanks

If you install a demo without content then only theme panel settings and custom design will be imported.
In this case you could use the homepage shortcodes the demo uses
– https://www.screencast.com/t/sPUDNCVa23
Enter that code in a new page and then configure the blocks and grids as you wish
– https://www.screencast.com/t/X5hOrh3Ly
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/block-settings-guide/

Thanks

Hi,

If you are referring to the header background, there is an option to set a background color, in the theme panel
– https://www.screencast.com/t/NsKqyhFtJ
Also the header main menu and top menu can have a background color
– https://www.screencast.com/t/1BEeR8gZS5
In case these options are not helping you do what you want, please provide some more details about what exactly you want to change, a screenshot would be useful. I will try to give you a solution.

Thanks

The authors box can be placed on any row layout you want, it will look like this example
– https://www.screencast.com/t/vddhS7Lo4Lt
This element is created specifically for this task.
The team member element I suggested because it is somewhat similar to the one you mentioned. This does not have specific options to display user roles like the authors box. An image must be set manually, socials and a description text as well.

Thanks

Hi,

1. The number of posts displayed in the category page is affected by this setting
– https://www.screencast.com/t/GUhXa2Zn9u1
Increase the value to your liking.

2. The order of the socials displayed in the header and footer cannot be modified, there is no setting for that. Sorry if this is an inconvenience for you.

Thanks

That error is displayed because the code is missing a closing brace
– https://www.screencast.com/t/xoJHwGkvTy
– https://www.screencast.com/t/ibOFfGgodAw
However that code may not be necessary anymore, try to remove it and check the results. If it is needed, leave it in the theme panel custom CSS section. It will not be lost after a theme update. Nothing from the theme panel will be lost. You can even make backups of the theme panel like this
– https://forum.tagdiv.com/import-export-theme-settings/

Regarding the post template modification, if you want to modify theme files without losing the changes, you will have to use a child theme
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
Such code modifications cannot be made in the theme panel, only directly in the theme files, or through a child theme. Check the guide, it is mentioned there which files can be modified through it.

Thanks

Hi,

We will investigate the issue if you could provide the login details by email. We cannot recreate this issue on our side. Placing a single image element on a page using Visual composer and setting a custom link to it works properly in our tests (tagDiv composer plugin disabled)
– https://www.screencast.com/t/HyZoWTFX6h
– https://www.screencast.com/t/pLJGLKqF
So again, please make sure the tagDiv composer plugin is not active
– https://www.screencast.com/t/cjl6FTHdpK

Thanks

Hi,

Indeed it seems that on mobile devices nothing is displayed, the page is blank. I suggest to check if the jetpack mobile theme module is somehow enabled, in the plugin settings. Try to disable it if active.

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Hi,

You can upload your own fonts in the theme panel, then set them for the needed elements
– https://forum.tagdiv.com/font-customization/
There are options to upload a maximum of three fonts in that section.
Additional fonts could be loaded in other ways if needed
– https://css-tricks.com/snippets/css/using-font-face/
A setting to completely remove the google fonts does not exist, this can only be done in the code if needed. This is a similar topic
– https://forum.tagdiv.com/topic/remove-google-fonts-2/

Thanks

Hi,

You can use a plugin if you want to display a custom search on the website. There are many search plugins that have advanced options in the matter. Check some of the online comparisons, such as these ones for example
– https://winningwp.com/best-wordpress-search-plugins/
– http://webcraft.tools/wordpress-search-plugins/

Thanks

Hi,

The jetpack plugin can be used together with the theme, it is mentioned in the tested plugins section – https://www.screencast.com/t/uWm4hkhF

Thanks

Hi,

I believe this is what you are looking for – https://www.screencast.com/t/ku1jEvYa
If that is correct enter the code in Theme panel->Custom CSS section

.td-default-sharing .td-social-but-text {
display:none;
}
.td-default-sharing .td-social-sharing-buttons {
background-color:black;
}

You can also change the color of the icons if needed, like this
– https://www.screencast.com/t/c4hkFH4Eh

Thanks

Hi,

This issue is on our list, it will be fixed in the next theme update. It is happening when the respective block is placed in one column only, like a sidebar. Sorry for this inconvenience.
As a quick fix in the meantime, you could modify the font size with a code like this
– https://www.screencast.com/t/zvPVuE0SqsM

.td_block_21.td-column-1 .entry-title {
font-size: 10px;
}

Thanks

Hi,

If the theme is uploaded properly there should be no problem. The most recommended method in the matter is by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
You could try to reinstall the theme, reinstall all theme plugins from the latest theme package. The error seems to point to the tagDiv composer, deactivating it should have an effect.
If possible try deactivating all other plugins, leave only theme plugins active. Clear all caching after doing this and check the results.

Thanks

Now this is unusual, the default child theme contains no code that could affect the website and cause such issues.

The error seems to point to lines in the code that would be nonexistent, unless code was entered in the either theme functions file or child theme functions. Remove any code you might have entered in theme functions, and use a default child theme.

Indeed files have to be copied in the child theme if you want to modify them. The same directory path has to be created as in the main theme. In the tutorial it is mentioned what files can be customized through it.

If there is still an issue using a default child theme, send us an email at contact@tagdiv.com and provide admin login information, as well as FTP access. Make a backup of the website before. Include a link to this topic in the email.

Thanks

Hi,

That would mean you are using the default WordPress blog style homepage, instead of a static page
– https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
The breadcrumbs can be disabled in the theme panel if needed
– https://www.screencast.com/t/2SP76hd6OwbG
This will remove the breadcrumb entirely, so there would be no point to rename the Blog in the breadcrumb. That could only be done in the code if you would like to change it
– https://www.screencast.com/t/Muhk68cl2

Thanks

Hi,

Unfortunately I have no idea how that plugin works, or why it is not working properly. The default behaviour is to create and publish posts, also to set a featured image or video for each post
– https://forum.tagdiv.com/featured-image-or-video/
Only then the theme will create the necessary thumbnails that will be displayed on blocks and modules
– https://forum.tagdiv.com/theme-thumbs/
I don’t know where exactly where you want to insert the embed tags, these can be used to embed content in the post for example
– https://codex.wordpress.org/Embeds

Thanks

Hi,

You could simply install the Business demo (with content), this will add the demo homepage, theme panel settings and custom design
– https://forum.tagdiv.com/installing-demos/
Then you may begin to customize it as you wish with your own posts, menus, logos etc. This would be the easiest way to achieve this.

Thanks

Hi,

The top menu is not displayed on mobile by default, it could be made visible if absolutely required, with custom code (only when then mobile theme plugin is not active). It will be the same top menu from desktop, not a different menu.
Regarding the search icon positioning, I could give you a code to make it display for example next to the menu
– https://www.screencast.com/t/qyORyGNiR1f1

This is the code used for that, it must be entered in Theme panel->Advanced CSS in the phones section

.header-search-wrap {
left:54px;
right:auto;
}

Or you can move it to the right as you wanted (use the value you want in the code)
– https://www.screencast.com/t/6pqX6Way

.header-search-wrap {
right: 60px;
}

These codes must be entered in the location I mentioned above, so they will apply only on mobile.

Thanks

Hi,

I don’t quite understand what you want to do regarding the shop page. If you could provide some more details about it, I will try to help you.
At the moment there is nothing wrong with the shop page from what I can see.

Thanks

Hi,

The font size on mobile is predefined, it is meant as a limit in case users are setting a higher font size. It will be reduced to 32px or enlarged if it is of a lower size. The limit works both ways.
What you could do is to use a code like this one, to make the font smaller on mobile devices

@media (max-width: 1018px) {
.td-post-header header .entry-title {
font-size: 20px!important;
}}

This code can be entered in Theme panel->Custom CSS section.

Thanks

Hi,

I believe this is somewhat of a misunderstanding. Indeed the default full big grid 8 is not similar to the gadgets demo grid. That is because the custom design the demo uses. Each demo has customization based on default theme elements, this is applied only when the demo is installed.
If you want big grid full 8 to look like in the demo, first select grid style 7 in it’s settings
– https://www.screencast.com/t/nVqU9CorWkdr
Then enter this code in Theme panel->Custom CSS (this is the custom design used by the demo)
– https://www.screencast.com/t/Ls0yzKUNRD
– https://pastebin.com/kMumvZgA
The font and font properties can be changed in the theme panel if needed
– https://www.screencast.com/t/v7nAfJhL

Thanks

Hi,

The composer should work properly using the latest WordPress version, there is no need to downgrade. Regarding PHP versions, the theme is tested with versions up to 7.1 anything higher may cause issues.
First steps would be deactivating plugins, child theme, also trying the composer on a new page. The system status recommended values are mentioned here, but I believe you already seen the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
If everything is within parameters and there is still an issue, please sen us an email at contact@tagdiv.com and provide admin login information. We will take a look.

Thanks

Hi,

The warning seems to be related to the base64 decode function in the theme, it is considering it insecure. Please check first if WP Debug is set to false in the wp-config file
– https://forum.tagdiv.com/system-status-parameters-guide/
If you also have a security plugin installed or a security service provided by the hosting, you could check if there are options to exclude theme files and elements.

Thanks

Hi,

The author name and comment count displayed on blocks/modules can only be disabled for the whole website, in the theme panel
– https://www.screencast.com/t/n2wOMmHfGS
I see you are using a custom code to remove them, it works for the comments but the author name is not hidden because of a mistake in the code
– https://www.screencast.com/t/ar2SiyGwFTJ
– https://www.screencast.com/t/kn8A04iqJR

Thanks