Hi,

Please provide a link to your website if possible, so we can inspect the issue. The playlist should display properly if valid video Id’s are entered, once the page is saved and then previewed
– https://www.screencast.com/t/MW9ZbwHVkScA
– https://www.screencast.com/t/FHXImcyE52

Thanks

Hi,

Maybe you mean the logo that is displayed on the sticky menu, when scrolling the page. Please check and remove the logo if needed from the mobile section
– https://www.screencast.com/t/XOTx1iWT0
That will be displayed when this setting is selected
– https://www.screencast.com/t/A6wbGTixg
Regarding the Big grid, you can control the posts that are displayed in each of the blocks or grids in the theme. You can filter and sort the posts how you want.
Please read this guide for more information
– https://forum.tagdiv.com/block-settings-guide/

Thanks

Hi,

I have inspected your website but I see no problem with the gallery at the moment
– https://www.screencast.com/t/RkmGtgKur
Everything seems to be displaying properly about the gallery.

Thanks

Hi,

The tagDiv composer will automatically be installed and activated when the theme is updated, or installed for the first time
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

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Hi,

You will have to search for proper hosting and make a decision, based on your needs. Basically these are the theme requirements
– https://forum.tagdiv.com/requirements-for-newspaper/
Think about what you need, and decide upon what you think is best for your website.

Thanks

Hi,

It could be a color issue for the icons. Check the theme colors section, maybe the icons are set to white
– https://www.screencast.com/t/uqIcGug1oV
Try changing the setting to a different color and see if this has any effect.

Thanks

Hi,

Try as a test to deactivate all plugins except the ones that are provided with the theme, then clear the cache again and check if this has any effect.
If you have any custom code in the theme panel or added to the theme files directly, check that as well.
The element should display properly if it is enabled in the theme panel. Please let us know the results.

Thanks

Hi,

Unfortunately we will only be able to provide theme versions from Newspaper 7 and above. Sorry for any inconvenience.

Thanks

Hi,

There is no option in the theme to modify the logo link. This will redirect to the homepage when clicked. Try making changes in this file if you would like to change this default behavior
– https://www.screencast.com/t/QNbFp72RCDh

Thanks

Hi,

Please provide a link to your website so I can inspect this. Maybe you did not make the modifications exactly as shown, and that is what is causing it. You could double check the code, maybe there is something that has been overlooked.

Thanks

Hi,

If you could provide a link to a page like the one you mention, we will inspect it. You can use caching to speed up your website
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
There will be a big improvement in terms of loading speed.

Thanks

Hi,

You could use padding to reduce the width of the post content, like this for example
– https://www.screencast.com/t/1ylxAG2l
– https://www.screencast.com/t/tYnAD31M
Or you could use the code you mention. To center the content, add something like this to your code
– https://www.screencast.com/t/ojkH4m5sJKIi

.td-ss-main-content {
max-width: 850px;
margin-left:auto;
margin-right: auto;
}

Thanks

Hi,

That is the process that is being blocked, the one you mention. The server is blocking the theme access to the admin-ajax.php. There could be a firewall or security implementation that denies the request.

Thanks

Hi,

I cannot access your website at the moment
– https://www.screencast.com/t/jnxRQ85DX
Again I have places the slide element in Visual composer like in your page, and there is no problem with it for me
– https://www.screencast.com/t/MycnfwwjLL
– https://www.screencast.com/t/JOsP7aVogu
If it is not working properly for you, maybe it is a plugin conflict, or custom code. You could check if that is the case.

Thanks

Hi,

The row will be stretched, you just have to set your parallax image if that is what you want to achieve, like this
– https://www.screencast.com/t/KbmujlY9NQHM
– https://www.screencast.com/t/PeBC1V1WLg
The result is that the row will have a parallax background
– https://www.screencast.com/t/7EGtzpZc6U
Please correct me if I misunderstand.

Thanks

Hi,

If you still have problems with the images, please send us an email at contact@tagdiv.com and provide admin login information so we can inspect the issue with the image element. Also paste a link to this topic in your email.

Thanks

Hi,

Please check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed, they might have a recommended method in this matter.
This will ensure the proper functionality of the theme and plugins.
After making the changes, check if everything works using the tagDiv composer. Please let us know if you still have problems.

Thanks

Hi,

Please make sure you have ad codes inserted in the custom ad spots in the theme panel
– https://www.screencast.com/t/k2MrtJtGhvJI
Then use the custom ads where needed. If you still have problems, please provide some examples of the issue.

Thanks

Hi,

That information can be changed. You can create a different menu and set it in the footer if you want to display a menu, or disable it entirely. The default copyright text can be changed as well
– https://www.screencast.com/t/1eLznSEYPR

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Hi,

Please send us an email at contact@tagdiv.com and provide admin login information and FTP access. We will take a look as soon as possible.

Thanks

Hi,

I could not make any plugin recommendations, but you can try the suggestions from this topic if you want
– http://www.wpbeginner.com/plugins/how-to-add-underline-and-justify-text-buttons-in-wordpress/

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Hi,

Please check in the Theme panel->Background and remove or replace any image you might find in the shown sections
– https://www.screencast.com/t/ufQtBOJeaK9

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Hi,

It is not likely that the tagDiv composer is causing the page loading issue. This composer is noticeably faster then the Visual composer as well
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Please provide some examples of the problem, and more details about the circumstances this happens.

Thanks

Hi,

You could set a custom color just for the Big grid bottom box, with some custom CSS code. Try a code like this for example
– https://www.screencast.com/t/1DwseymaBn
The default color is in rgba format
– https://www.screencast.com/t/hDiX6hRpzq
This is the code if you decide to use it, change the background color as you like and enter it in Theme panel->Custom CSS section

.td-grid-style-4 .entry-title {
background-color: yellow;
}

Thanks

Hi,

Please provide a link to your website where this is happening so we can inspect the problem with the slide element. I have tested this with Visual composer and it is working properly for me.

Thanks