Hi,

Please send us an email at contact@tagdiv.com and provide admin login information, so we can take a look at this. Also paste a link to this topic in your email.

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Hi,

To display the author name as well, try commenting this line of code and remove one of the accolades like this, and see if it works for you
– https://www.screencast.com/t/1iCpNJFeaWS
– https://www.screencast.com/t/Q8L3qiRJbUk
Some modules of the Big grids do not show the date or author. It cannot be enabled in the theme panel or grid settings. Only through modifications in the theme files.
If you would like to achieve that, here is a similar topic
– https://forum.tagdiv.com/topic/show-author-name-on-small-thumbnails-in-some-of-the-grids/

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Hi,

The content displayed in the Big grids can be filtered and sorted just like blocks
– https://forum.tagdiv.com/block-settings-guide/
You can do that in the Big grid filter tab with the available options.

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Hi,

Creating categories or editing them should not present any problem. Please provide more information about what exactly is preventing you to manage categories
– https://codex.wordpress.org/Manage_Categories_SubPanel

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Hi,

You can find the head section in the header.php file found in the main theme folder
– https://www.screencast.com/t/7tSdMb4US

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Hi,

You can create full width pages with the tagDiv composer. Some page building elements can be full width, by stretching the row (or stretching the row with content) they are placed in. For example the available Full big grids
– https://demo.tagdiv.com/newspaper/full-big-grid-1/
– https://www.screencast.com/t/7OJaD8jJQ
Here you can find more information about tagDiv composer and experiment with different layouts and elements
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

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Hi,

That does not happen for me trying to replicate. I added a text with title element on a page, with content in new lines
– https://www.screencast.com/t/6sXzRWTR86Z
Saved the page and this is the result
– https://www.screencast.com/t/GAS6llOiiYc
Something else must be causing this issue for you. You could try to deactivate all the plugins except the tagDiv composer, clear the cache and see if this has any effect. Or even try a fresh theme install by this method
– https://forum.tagdiv.com/install-via-ftp/
Please let us know how it goes, if you manage to identify the cause.

Thanks

Hi,

It seems you have a lot of problems. Big Grid 9 does not have 5 modules, that is a weird issue if it displays like that. It would be helpful if you could provide a link to your website so we can inspect the grid and the drop down issue.
The popular all time post sorting will display the most viewed posts based on post views, if enabled in the theme panel. If that option is disabled the sorting will not work
– https://forum.tagdiv.com/block-settings-guide/

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Hi,

If you cannot post your question her on the forum, you can send us an email at contact@tagdiv.com and explain the issue there. Also provide admin login information if necessary.
Please paste a link to this topic in your email as well.

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Hi,

Unfortunately the blocks will not get the page category since is not default WordPress behavior. There is no solution I can provide you for this, it is not implemented in the theme. The pages displayed in the blocks cannot be filtered by category, sorry. Maybe you can find a different way of achieving this.

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Hi,

I don’t have a solution for adding a second loop for the categories. This level of implementation will have to be made custom and it probably means a lot of work to do and test. Maybe you should consider hiring a freelancer to help you with this kind of customization, because we cannot provide custom work at the moment, sorry.
Or try to do it yourself and test it. Search for similar topics like this one
– https://stackoverflow.com/questions/3456006/adding-a-second-loop-to-a-wordpress-theme-on-a-separate-page

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Hi,

Codes from other topics will probably not work in every situation. Themes do not share the same code and structure. You will have to make the modification specific for this theme. You need to register the new menu like this example
– https://www.screencast.com/t/DuXG6QMAj3b
– https://www.screencast.com/t/QNN4LY8ahh
Then create a condition in this file like this
– https://www.screencast.com/t/BrGgaDmC9Q
I have not tested this properly, but you can try it and see if it works for you. Here are some more conditional tags that you can try and test
– https://docs.woocommerce.com/document/conditional-tags/

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Hi,

To stop the ad from loading you will probably have to create conditions in the theme code, like Catalin suggested in previous replies in this topic. There are no options in the theme to not display certain ads for specific posts, from a given category. You can either enter the ad code and it will be displayed as it should, or don’t use the ad.
Some users use plugins that have options for this. You can search here on the forum for similar topics, like this one for example and see if it works for you
– https://forum.tagdiv.com/topic/disable-adsense-ads-on-specific-posts/

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Hi,

You could simply choose a block widget that you like, and insert that in the footer area where you want it to display. The Popular posts block that is predefined in footer template 1 is block 7
– https://www.screencast.com/t/DhOzZlq3
Just add that to the footer section you want, set the title you want and sort the posts by popular
– https://www.screencast.com/t/fFFGfyxtc
– https://www.screencast.com/t/EdaINLNUZA
– https://www.screencast.com/t/mn0L2RZdOo
Of course there are other settings that you can use on the blocks. Here you can read a detailed tutorial about all the block options
– https://forum.tagdiv.com/block-settings-guide/

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Hi,

The block titles can be changed for each of the blocks, the way you want. Editing the page using tagDiv composer, you just need to click on that respective block and change it’s title like this
– https://www.screencast.com/t/m16uartZ
Here you can find more details about using tagDiv composer
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also a detailed tutorial about all the available block settings and options
– https://forum.tagdiv.com/block-settings-guide/

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Hi,

I believe you are using a Woocommerce custom search widget. Maybe this does not search in all the fields from that Additional information section. A search by product name seems to work
– https://www.screencast.com/t/jzx08tEMEArn
Maybe you can find and use a more advanced search Woocommerce widget or plugin that can search for that information.

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Hi,

Usually the cause for any image problem that happens is the result of a plugin. A possible solution and a first step is to deactivate all the plugins as a test, except the ones provided in the theme. Then clear any caching installed on your website and check if the issue is resolved. If the images are displaying properly, that means a plugin is to blame. You could enable them one at a time to hopefully identify it.
Some plugins interfere with the theme functionality, and the first to break is the lazyload image feature. You can try to disable this in the theme panel and see if it has any effect – https://www.screencast.com/t/hlsWRcWKaWcz
But it would be better to identify the cause.

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Hi,

At the moment those elements are not available at the moment in the tagDiv composer. More will be added in future updates, but unfortunately I could not say for sure when this will happen. Hopefully basic elements like the ones you mention will be among the first to be implemented.

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Hi,

I have inspected your website, this is how the logo appears
– https://www.screencast.com/t/yaop8BWBr
There is no blurring from what I can see. The logo image is not in anyway modified by the theme, to result in image distortion or blurring. It displays the logo exactly like it is.

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Hi,

If those are pages that are displayed in that block, the ajax filter above the block will not filter the pages by category. Pages do not have categories, and nothing will be displayed when you click on a category. Only posts can be assigned categories and tags.
I believe that categories could be added to pages through plugins or code modification, but I cannot say this will work with the theme or not.
You could filter pages by page author for example
– https://www.screencast.com/t/RVzll6VyeWZD

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Hi,

The Visual composer is provided in the theme package and it is working properly. Try using that version from the plugins folder in the theme bundle and see if it is displaying as an option in the backend. It could be happening because you are using a different Visual composer.

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Hi,

It should work if you followed the steps, and configured the Yoast plugin like it is mentioned. Check if you used the same settings as in the guide and then test with the Twitter card validator to check if it works properly.
Also clear any caching installed after you setup the configuration.
If you would like to try the code that is mentioned , it needs to be entered in the theme header file, before the closing head tag as instructed
– https://www.screencast.com/t/NgtAiiObzq

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Hi,

The demos are created custom, each demo is a customized version of the default theme. The demo contains custom code, it’s own settings for the theme panel etc. These will be imported automatically when the demo is installed.
It is considered that one will install the demo that looks best and is appropriate for the website and every aspect will look exactly like the demo preview. You cannot use parts of a demo, this can only be achieved by using the same custom code that it uses. Even like this it may not work properly in all cases.

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Hi,

The try deleting or commenting the code containing the login elements in the files shown. Then they will not appear anymore
– https://www.screencast.com/t/krMP4825DJ
– https://www.screencast.com/t/a56qSfYA
The menu and search background can be changed as shown above for the mobile theme
– https://www.screencast.com/t/25tKLwyI
Or like this
– https://www.screencast.com/t/aiQ33JndR9Ha

Thanks

Hi,

I have tried embedding a Getty image on a post
– https://en.support.wordpress.com/images/getty-images/
– https://www.screencast.com/t/TBpRcq3yFoo
– https://www.screencast.com/t/SOl2hUbSAK
And it displays just fine on Chrome, Firefox and Internet Explorer
– https://www.screencast.com/t/LFVbNxa9
– https://www.screencast.com/t/oiYd5P0PgGD
Maybe the problem is a different one. If you could provide a link to this post, we could inspect it and see this happening.

Thanks