Hi,

I tried translating the author bio with WPML, seems to work alright
– http://prntscr.com/o1nzci – http://prntscr.com/o1nzhe
So in my case in English – http://prntscr.com/o1nzmq and in French
– http://prntscr.com/o1nzq7
What is happening in your case?

Thanks

Hi,

Optimize it how exactly? The old AMP doesn’t have many settings unfortunately. The only way to modify it would be in it’s code directly, which is not quite recommended. Also modifications made in the plugin will be lost when you update the theme.

Thanks

Hi,

I have checked the post you mention, there is no problem detected from what I can see
– http://prntscr.com/o1e0zp – http://prntscr.com/o1e166
If there was a problem with AMP, the test would detect it.

But there is a structured data error – http://prntscr.com/o1e3ee I believe this is caused by the Rate my Post plugin. That plugin inserts structured data in the post, and it appears to be invalid.

Maybe you could check the plugin settings and see if there is a setting to disable it’s structured data. If that is not possible, than the only solution would be to deactivate it.

Thanks

Hi,

If you mean this – http://prntscr.com/o1bly5 that is the category name. It displays like that because of a customization specific to the lifestyle demo. The default category template 7 looks like this – https://demo.tagdiv.com/newspaper/category/template-style-7/

Depending on what exactly you would like to do, I could try and give you a CSS solution. Mention some more details about it.

Thanks

We could take a closer look at it, please send us an email at contact@tagdiv.com and provide admin login. We will try our best to identify why this is happening. Include a link to this topic in the email.

1. Looks fine to me at the moment – http://prntscr.com/o1b8mv both the icons and the titles are displayed. I am checking wit Chrome.

2. If you want to display them on mobile, you must add them in the mobile version of the header as well – http://prntscr.com/o1bd5j
The mobile version of the header won’t display the same elements as on desktop, only what you enter in it.

Hi,

From what I can see the HTML container structure is not right in the post pages. Is the issue solved if you remove the sidebar? because I see that there is an unclosed div container in the ad from the sidebar – http://prntscr.com/o1b5bm

I suggest that you check in the theme panel sidebar ad spot and if the closing div is indeed missing, add it – http://prntscr.com/o1b71q
Without proper HTML there could be damages to the page – https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thanks

Hi,

I see it like this currently – http://prntscr.com/o1atq5 maybe you solved the problem.

Please try not to post multiple times in the same topic (when possible), because this will only delay our response. It will refresh the topic date, and we answer from oldest to newest. Let us know if you have more questions.

Thanks

Hi,

1. It is true that WPBakery has dedicated Woocommerce elements, while the composer does not. It does support Woocommerce shortcodes however, as I mentioned above
– https://docs.woocommerce.com/document/woocommerce-shortcodes/
Shortcodes can be entered in text elements, like the column text. The column text element can display shortcodes. Blocks can also display products, although they can’t be filtered only sorted – http://prntscr.com/o1ap44

2. The theme has general font settings in the theme panel, and also more specific font settings per element in the composer. These specific settings will override the general settings.
I have inspected the website and I see the problem. The font size CSS seems to be coming from a custom stylesheet from a plugin – http://prntscr.com/o1arjv
– http://prntscr.com/o1arob
That code will override the theme CSS. You could remove that code from the plugin, or disable it.

Let me know if you have more questions.
Thanks

Hi,

If there are that may problems, it would be best to return to the previous theme version if that worked correctly for you.
Then if possible create a copy of the website on a staging sub-domain (with the duplicator plugin for example) in which to test the update, and try to identify the problem without affecting the working stable website.
In case that is possible, provide us with admin login to it, so we can attempt to update the theme and see for ourselves what exactly is happening.

In the 9.7.3 more of the theme files were moved in the tagDiv composer. The composer must be active at all times in order to keep using the theme at it’s fullest.

The most important currently known issues in the latest update are with the child theme, but since you don’t use a child theme that is not the cause.

Let us know.
Thanks

Hi,

The theme file structure has changed starting from update 9.7. Now it is compliant with the new Envato theme requirements – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

The js the theme uses is now in the composer file – http://prntscr.com/o18qfm you could enter the code you want there.

Thanks

Hi,

Does the same happen if you try it with a default WordPress theme? From what I can find there could be some causes for this to happen, mostly at database level. Maybe these topics are helpful for you
– https://wordpress.org/support/topic/fonts-are-appearing-in-a-question-mark/
– https://www.maketecheasier.com/fix-foreign-characters-in-wordpress-issue/
– https://wpml.org/faq/texts-showing-as/
– https://decrypto.net/how-to-fix-wordpress-character-encoding/
– https://www.concrete5.org/community/forums/internationalization/unicode-characters-turn-into-question-marks

Thanks

Hi,

That is correct, the post template files are now in the composer plugin. They can only be modified there – http://prntscr.com/o1878j in a child theme it isn’t possible anymore. If we should find a safer or update proof way to modify the files from the plugin, we will provide it and create documentation for it.

The child theme functionality is very limited after the recent theme updates, and the guide will be modified as soon as possible.

Thanks

Hi,

For me the website does not load, it’s just a blank page – http://prntscr.com/o184n7 I will check again when the website is online. Let me know.

Thanks

Hi,

There are content protection plugins to try and prevent these actions. I believe this one is quite widely used – https://wordpress.org/plugins/wp-content-copy-protection/
There could still be ways to bypass it, but it should block the vast majority of the attempts.

You could try others as well – https://wordpress.org/plugins/tags/content-protection/

Thanks

Glad I could help. Regarding the other question I have replied by email.

The related articles in the AMP version will use the same settings from here
– http://prntscr.com/o179w4
So you can display related posts by category or by tag, the setting will work on desktop and AMP as well. The posts that appear as related on desktop will appear as related on AMP.
If you want to make modifications to this, the code is here – http://prntscr.com/o17cd5
– http://prntscr.com/o17cix

Quite unusual. We could take a look at it, on our end after making some tests everything works fine. Send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email.

Quite an unusual issue, the images should appear in their original size if they are smaller than the needed size – http://prntscr.com/o16zjj
I see you used some CSS to make them 100%, but if I disable that code the images look as they should it seems – http://prntscr.com/o170nn
You could try and remove that code now, see what happens. Or you could keep using it, shouldn’t create any problems.
If you have more questions let me know.

Hi,

From what I can see most of the menu items are mega-menus, including the Facts menu item. That means the menu items have a category selected in the mega-menu setting
– http://prntscr.com/o16v0k
But it seems there are no posts in the category used for the mega-menu, so it will appear like so – http://prntscr.com/o16xmq

Mega-menus can be created like this – https://forum.tagdiv.com/mega-menu/
The category selected in the mega-menu setting must not have sub-menus, if it does they will appear below the mega-menu – http://prntscr.com/o16vwo

Here is a topic with a discussion about creating a mega-menu, might be helpful
– https://forum.tagdiv.com/topic/hopefully-last-bit-of-help-slight-issue-with-the-mega-menu/

Thanks

Hi,

The text with title uses a h4 for the title. You could use a dedicated title element instead, and not set a title for the text with title – http://prntscr.com/o0whus
Let me know if you have more questions.

Thanks

Hi,

That would be the same as above – http://prntscr.com/o0wdhm Each paragraph in the post content will have a margin bottom of 26px – http://prntscr.com/o0wdy3
So in this case there will be that margin below the paragraph and then then ad.
I could give you a code to reduce the space between them, try it like this

.td-post-content p + .td-a-rec-id-content_inline {
margin-top: -10px;
}

You can modify that value if needed.

Maybe the cache is causing the mobile theme to not work or apply properly. There are cases when the mobile theme doesn’t work for some pages, applies on desktop, etc. With the super cache plugin the mobile will work properly, but with other caching plugins or services there could be problems unfortunately.

Hi,

@maik-b Those options were removed in the latest update, the ad box as a widget can now only be used with the predefined ad spots – http://prntscr.com/o0v2km So it will not have the same options as when using the composer – http://prntscr.com/o0v2zl
I can’t say if the ad box widget will receive the same options or not. You could use a text widget to display the ad, that should work. Sorry for the inconvenience.

Thanks

Hi,

In a mobile viewport the columns will fall one bellow the other, left to right. So for example a row split in two columns – http://prntscr.com/o0us8b on mobile will look like this – http://prntscr.com/o0use8
You could for example set a 50% width for both columns and make theme display inline-block
– http://prntscr.com/o0uudp – http://prntscr.com/o0uuhy
That will display them one next to the other in this case. Maybe you could try it like that.

Thanks