Hi,

I do not understand nothing so I cannot help you! Please provide more details about what your issue is and also provide your site’s URL.

Thanks

Hi,

You are right is not the same, you need to install the plugin from the plugins folder that came with the theme files.
Sorry for the inconvenience!

Thanks for the message!

Hi,

Yes, sorry for the delay and sorry for the inconvenience as apparently we haven’t made the changes need to the Visual Composer plugin. We will release a patch with a fix this week. This happens when you use the custom templates added to the Visual Composer so you need to build you own page and add elements to the page.

Thanks

Hi,

I’m not sure I understand what you want to achieve. Could you please send me your site’s URL which also contains an example of this as I nee to inspect this in order to provide an accurate answer.
Please let me know!

Thanks

Hi,

Yes, the tiled gallery from jetpack should work fine, I have tested this and found no issues.

Thanks

Hi,

Unfortunately the video URL filed supports only Vimeo/Youtube/DailyMotion videos so you need to customize the theme to support your videos or you can add the video manually.

Thanks

Hi,

1. Thanks for reporting this. I haven’t managed to find the missing padding, could you be more specific and also provide a link with this bug?

2. Regarding the page settings I have tested this and seems that the fonts/sizes/.. settings change to the old pages content also. Have you tried to check this without any plugins active?
Please let me know!

3. Thanks for sharing!

Thanks for the message!

Hi,

Unfortunately we haven’t managed to have a look at this.
I have replied via email also.

Sorry about this!

Hi,

You can do this via custom css like this: http://screencast.com/t/nO5gL12q6XF
Use this css and change the color as you like:

.td-social-wrap-64 .block-title {
background-color: #000000;
}

If this dose not help please provide your site’s URL as I need to inspect this so I can offer you an accurate solution.

Thanks

Hi,

Using the tool kit to update the them will delete the theme’s files and copy the updated version of the theme, in this case your customization will be lost.
You can update the theme manually and upload the files via FTP and overwrite the old theme’s files, unfortunately for your changes made to themes files need to be done again as the files will be overwritten.
So the best way would be to make a backup of your current theme installation then use this this guide to update the theme then make the changes again: https://forum.tagdiv.com/how-to-update-the-theme/
Hope this helps!

Thanks

Hi,

Please make sure you follow this instructions and check if you can figure out what went wrong: http://codex.wordpress.org/Upgrading_WordPress_Extended
You can also check if in the wp-config.php file the right database it’s set: http://codex.wordpress.org/Editing_wp-config.php
Hope this helps!

Thanks

Hi,

Unfortunately the theme panel ads fields don’t work with other than adsense/image banner ads. You could try to edit the file template and implement your ad code or you can also try to find a plugin that helps you to do that.
Sorry for the inconvenience!

Thanks for the message!

Hi,

You could try something like this: http://screencast.com/t/amQOYutU6

@media (max-width: 767px){
.header-style-3 .td-logo {
position: absolute;
right: 8px;
top: -3px;
z-index: 10000;
padding-top: 0px;
width: 310px;
height: 49px;
}
}

Hope this helps!

Thanks

Glad you did!
Thanks for letting us know!

Hi,

Please use this custom css to hide the excerpt on block 7: http://screencast.com/t/xGIuqVjM0

.td_block7 .td-post-text-excerpt {
display: none;
}

Thanks

Hi,

Check your header.php file if the comma isn’t added like this: http://screencast.com/t/fCibqTSN7 and remove it.
Also look for it in the custom js or analytics fields from theme panel.

Thanks

Hi,

You can try adding images with same aspect ration, you can read more about this here: http://digital-photography-school.com/aspect-ratio-what-it-is-and-why-it-matters/
You can also set a cropping mode for images: http://codex.wordpress.org/Function_Reference/add_image_size#Crop_Mode

Thanks

Hi,

Thanks for your suggestion, I will ad this on our feature requests list and we will consider it, but as we have over 160 feature requests we have to pick very carefully what we implement so if more people will ask for this we will do it.

Thanks for understanding and for your message!

• This reply was modified 11 years by Lucian.

Hi,

1. Try to change it from here: http://screencast.com/t/Ax7XlnCxiHw1
2. It’s possible but you will need custom work for that as the theme doesn’t have an option for that. Unfortunately we cannot offer custom work as we work hard on the development, updates, fixes and support. You can always get a freelancer from sites like: http://studio.envato.com/ if you don’t know how to do it yourself.
Sorry for the inconvenience!

Thanks

Hi,

Are you sure that your Visual Composer is active? I have just checked your page source and haven’t found any link to the VC plugin: http://screencast.com/t/SfOrY5oT
If it is active please try to create a page using the plugin and check if in that case you get the same result.
Please let me know!

Thanks

Hi,

Please provide your site’s URL so I can inspect this as I’m not sure I understand what your issue is. Also consider disabling all plugins then empty cache and/or purge files if you use any cache plugins or CDN host services then check again for this as this.
Please let me know!

Thanks

@howtoisolve All this css files are moved automatically by the speed booster plugin to the footer when active. Noticed that are also loaded from CDN so you should consider emptying cache and purging files.

Thanks

Hi,

It could happen due to a js error. Unfortunately I can’t help you with this as we haven’t tested the theme with that plugin so a conflict is possible, you should try to search online for a solution or fix for this or ask this question to plugin authors as this need custom work and we don’t have time and resources for custom work at time time.
Sorry for the inconvenience and thanks for understanding!

Hi,

I guess it refers to the fact that you need to add the function for the ticker inside a wrapping div container. Meaning that you code should look something like this: <div>your thicker</div>
You should also consider add the css like instructed here: http://metaphorcreations.ticksy.com/faq/1749
Unfortunately you would need custom work for this and at this moment the time doesn’t allow us to offer and kind of custom work if you don’t have any html/css/php basic knowledge we suggest you to get someone to do it fore you.

Thanks

• This reply was modified 11 years by Lucian.

Hi,

Please make sure that you disable all plugins leaving just the WPBakery Visual Composer plugin active then empty cache and/or purge files if you use any cache plugins or CDN host services then check again for this as this.
Please also note that the speed booster can cause issue when used with other plugins.

Thanks