Hi,

This might happen due to a plugin so you can test this without using any plugins. Please also provide a link to your site so I can inspect this issue and I’ll get back with a more accurate answer.

Thanks

Hi,

This happens because you use an old version of the social counter plugin and you need to update it so please make sure that you remove the plugins and install them from the /plugins folder from the newspaper-ft folder: http://screencast.com/t/S8v2yOivr and make sure you have version 3.0 of the social counter plugin.
If you need additional assistance on this don’t hesitate to contact us and please also provide your item purchase code.

Thanks

Hi,

This happens because you have these subcategories: http://tipsthatrock.com/wp-content/uploads/2015/07/mega-menu-not-set-up-right.jpg set as sub items for the ‘Pets’ category menu item so it’s enough to just make the ‘Pets’ category a mega menu and the subcategories you have set for that category will be displayed in the left, like this: http://screencast.com/t/a0yCgFLI – http://screencast.com/t/38J8G2SP

Please also see our guide on how to use the mega menu feature: https://forum.tagdiv.com/mega-menu/

Thanks

Hi,

We don’t have an official list but you can have a look and find some in this tread: https://forum.tagdiv.com/topic/newspapertagdiv-powered-websites-showcase/

Thanks for the message!

Hi,

You have to change it here: http://screencast.com/t/5AUJSGts then regenerate thumbnails: https://forum.tagdiv.com/existing-content/

Thanks

Hi,

These: http://screencast.com/t/b5lmlUeh2lUG are the featured image placeholder’s and in order to have the featured image display on modules/blocks thumbnails you have to set it for each post from here: http://screencast.com/t/yTlOLmmg0yN or you can use a plugin that automatically sets as featured image the first image you place into post’s content. You can use one like https://wordpress.org/plugins/autoset-featured-image/ or similar.

Thanks

Hi,

It seems that you’ve forgot to paste your site’s link.
The menu issue could happen due to a plugin so you could also test this without using any plugins, lave just theme VC plugins active, empty all caches and test again.
Let us know how it goes!

Thanks

Hi,

1. Also make sure that you update wp files install and database also: https://codex.wordpress.org/WordPress_Backups

2. Either way, but considering the theme wasn’t tested with previous versions of WordPress you should update WordPress then update the theme.

3. Many files have changes from forth version, this sixth version of the theme is practically a new theme. I suggest you note the changes, update the theme using the update guide and remove the files of the 4th version you now have installed then upload the new ones then make the changes again but note that it may be possible not to work anymore.

4. There are lost of improvements, as I stated it’s practically a new theme, with a new grid, new designs, new features, new modules, blocks and posts templates.

Use the FTP method form the update guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and follow the instructions carefully and updating it right shouldn’t cause you any issues, backup your current install, run the import settings script, update plugins and check the result.
You should also consider into the process at the following aspects:

– backup your current theme/WordPress/database: https://codex.wordpress.org/WordPress_Backups
– setup a maintenance mode and you can use a plugin for that.
– empty all caches/purge files if you also use CDN host then disable any services of this type until you switch to the new theme
– disable all plugins
– install the theme then install the required plugins
– switch back the rest of the plugins and start other services

Thanks

• This reply was modified 11 years by Lucian.

Hi,

Please test this without any plugins active, leave just theme’s Visual Composer plugins active, empty all caches, purge files if you use cdn host then test this again. Also make sure that you disable any jss/css/html compression tools.
Let us know how it goes and also provide your site’s url if this still happens.

Thanks

Hi,

Replace the code int the td_block_ad_box.php file with this one: http://pastebin.com/uV7ueLNi

Thanks

Hi jackbowers01,

Seems to work now: http://screencast.com/t/wonpKNxaPw
Let us know if you still experience issue in this regard.

Thanks for the message!

Hi,

Not sure what you mean, this is how the video stack homepage is built and the highlighted area is before the “Don’t miss” section: http://screencast.com/t/mVYHnh24Qm
Please provide more details on this and also send an image if it helps describe what you need.

Thanks

Hi,

Unfortunately this is not an easy task and you need custom work for this. If you don’t have wp coding experience we suggest you hire a developer or a freelancer to do it for you.
Here is a tutorial on how to add custom post templates: http://www.wpbeginner.com/wp-themes/create-custom-single-post-templates-for-specific-posts-or-sections-in-wordpress/

Thanks for the message!

Hi,

Unfortunately this ability isn’t available within theme’s settings, I’ll add your suggestion on our requests list and consider it for future updates, you can also try to find a plugin for this or you can hire a freelancer to do this for you: http://studio.envato.com/
You can find theme’s implementation for the video post format posts here: http://screencast.com/t/ivYMiOIcun6Z

Thanks for the message!

Hi,

YouTube videos are set by the theme, by default to play at hd quality when using them as featured videos: http://screencast.com/t/AHoMl1B6Pp
Could you please also provide an example from your site and more details so I can also test this.
Please let me know!

Thanks

Hi,

Unfortunately there is no image size that can fit well on all theme’s block and modules thumbs. You can make sure that you upload and use one large enough to fill the largest thumb (1068 X 580).
You can find all thumbs create by the theme in theme panel and you can also turn them on and off from there: http://screencast.com/t/7E8Sv78Ha

Thanks

Hi,

The newspaper theme already has a trending now block: http://screencast.com/t/NhwaSO5xRu you can see it live on our demo: http://demo.tagdiv.com/newspaper/ if you need other approach on this you can customize the one existing now in the theme or you can try a plugin.

Thanks for the message!

Hi,

Ajax is used and called by the theme on blocks for the the ajax drop-down filter and pagination: http://screencast.com/t/XM6AHi5ot Besides these is also used for the view counter to get from the server the correct post view count: http://screencast.com/t/yb9MxcL3Ng
Try to disable these features if that use ajax then test this again.

Thanks

Hi,

Please go to your theme panel > categories then select the drop-down for the category you’ve mentioned: http://ontargetmagazine.com/category/training-tech/ then make sure you select and set an article display view for posts then empty all caches and test again: http://screencast.com/t/AitNKPZFa

Please let us know how it goes and if you can’t manage to solve it please provide your admin login credentials at contact@tagdiv.com along with a link to this conversation so we can take a closer look at this and we will get back with an answer as soon as possible.

Thanks

Hi VELOW,

I believe it happens due to your server configuration which is not responding, it could be due to a delay or it could also be a temporary issues so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this so you could also test this on a fresh wp install and let us know if you still get the same result.

Thanks

Hi,

I see you have them customized and looking fine now: http://screencast.com/t/xoFW09Jgqz

Thanks fop the message!

Hi,

By default the most recent posts appear first in block queries because of the descending order of the wp query: https://codex.wordpress.org/Class_Reference/WP_Query#Order_.26_Orderby_Parameters To reorganize them as you like you can change their date to suit your desired order.

Thanks

Hi,

That error appears because you use on older version of the tagdiv social counter plugin. You need to have 3.0 version so please make sure that you download the latest theme version available now on themeforest: themeforest.net/downloads then remove the plugins and install theme from the /plugins folder from the newspaper-ft folder: http://screencast.com/t/S8v2yOivr
You also need to update them theme as the latest version now available is 6.3: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hi,

Unfortunately theme’s smart sidebar feature isn’t designed to work on iOS iPads and on mobile devices. You cab try to remove the detect ios function within this conditional: http://screencast.com/t/9X2yE3vlUME to enable it on ios devices and hire a freelancer to adjust it to work on iso devices if you don’t know how to do it. You can find one on site’s like: http://studio.envato.com/

Thanks for the message!

Hi,

Please make sure that you have the images set to link to media then test again: http://screencast.com/t/kiiZx51V
Let us know how it goes and also provide your site’s url so we can inspect this.

Thanks