Hi,

I’ve noticed this now! We will have closer look into this as soon as possible. You could try to redirect those url until we can provide an accurate answer on this.

Thanks for reporting this!

Hi,

The theme dose have a tag filter which you can use to filter your posts after specific tags on blocks/sliders and this is not bound in anyway by the category filter, the posts that have that tag will be called: http://screencast.com/t/WvGwU06DTA
Hope this helps!

Thanks

Hi,

Sorry for the delay!
We know about this behavior and we are currently trying to find the cause of it. We will provide a solution for this as soon as we have one.
We’re very sorry for the inconvenience!

Thanks

Hi,

We understand you point and we’re sorry for all the trouble caused. Unfortunately within the most recent theme update we had some issues which we haven’t managed to find in our tests.
We’re currently working on fixing all reported issues and soon we will release an update which will fix them all.

The main issue has been fixed and the theme with the fix is live on themeforest.
We’re very sorry for this.
We mistakenly used a PHP 5.4 feature in the code and we failed to test the theme on php 5.2.8 (the minimum version required by WordPress).

We’ll have a much better checklist for deploy and I will make sure stuff like this doesn’t happen again.
Sorry for the inconvenience!

Thanks

Hi,

Thanks for your suggestion. I’ll add this to our feature request lists and if more people will ask for a feature similar to this we will try to implement it. I suggest you try to use a plugin if the native WordPress widget doesn’t work as you would want it too.

Thanks for the message!

Hi,

Thanks for your message!
The jetpack photon feature has turned out to be the cause of many issues when used with the theme or other plugins. Not sure about this as we haven’t tested the latest theme with jetpack but you could have a try to see if this isn’t caused by other plugins you use and see if you can find an alternative for it.

Thanks

Hi,

@crictracker
As Chris also stated if you had changes to theme’s files then updating the theme will lose theme so it would be better to note your changes then update the theme using the guide below (FTP method) and make the changes again.
Newsmag theme update guide: https://forum.tagdiv.com/how-to-update-theme/
Please also make sure you do a backup of your current theme installation and wordpress also.
Let us know if you need other assistance related to this.

@Lukas
We’re currently working on fixing all reported issues and soon we will release an update which will fix them all.
The main issue has been fixed and the theme with the fix is live on themeforest. We’re very sorry for this issue. We mistakenly used a PHP 5.4 feature in the code and we failed to test the theme on php 5.2.8 (the minimum version required by WordPress).
We’ll have a much better checklist for deploy and I will make sure stuff like this doesn’t happen again.
Sorry for the inconvenience!

Thanks
Lucian C.

Hi,

@Chris
Thanks for the feedback!
I had a look at this and did found an issue with the recent posts widget.
This was caused by the line height: http://screencast.com/t/k9s67Yd6
You can use the css below to fix it until theme’s next version.

.widget_recent_entries {
line-height: 10px;
}

@Finland
Sorry for the inconvenience!
1. I had checked your site’s mobile version to noticed that it look fine now. That happened due to cache. Clearing it should solve it.

2. We’re currently working to add an option to disable the lazy loading feature on images. It will be available soon.
If you don’t need/want this feature you can use the custom css from below to make the images load with the page.

.td-animation-stack .entry-thumb, .post img {
opacity: 1 !important;
}

3. This issue is under our attention also and we’re currently working on finding the cause of this. We will provide fix for it as soon as possible.

Thanks

Hi,

Please make sure you also test this without any plugins and give it some time so that google reindexes that post if you still have the issue please provide a link to a post that has this issue so we can have a look.
Also use http://pastebin.com/ to paste the code of the file you’ve modified.

Thanks

Hi,

That filter, as it is right now, it doesn’t work like you want it. Like I stated above you need to alter it to detect the smart-lists on posts and not apply in those cases.
You need custom work for this so if you don’t know how to do it I suggest you get a freelancer or hire a developer to help you with it as we cannot provide custom work. Sorry!

Thanks for the message!

Hi,

It looks fine on my side: http://screencast.com/t/9eKQmrjvzlP mobile browser also.

Thanks

Hi,

Sorry for the delay!
Unfortunately the theme doesn’t have an option for that, and we cannot provide custom work at this moment as we’re a short team and our products development, updates, fixes and support takes all the time that we have, so considering this I believe the best solution for this would be to try and find a plugin which you can use for that however I can’t recommend you one as we haven’t tested the theme with any of those types.
You can also try to find and hire a developer or an experienced freelancer to get this done for you.
We had different request related to the reviews system however we haven’t decided on anything until now. I’ll add your request on our list and consider it if we plan to improve the theme’s review system in the future.

Thanks for the message!

• This reply was modified 11 years by Lucian.

Hi,

Thanks @LulioSr

@nigelbb
We’re very sorry for all the trouble and issues you’ve experienced. We mistakenly used a php 5.4 feature in the code and we failed to test the theme on php 5.2.8 (the minimum version required by WordPress).
We’ll have a much better checklist for deploy and will make sure stuff like this doesn’t happen again.
Sorry for the inconvenience!

Thanks

Hi,

Please make sure that your remove the previous version of the social counter plugin you’ve used until update then install the social counter plugin form the /plugins folder that was provided within the theme’s files. Make sure you use version 2.9.
To update it you just need to remove the plugin you’re currently using then install the one we’ve provide within theme files.
Let me know if you still have this issue afterwards.

Thanks

Hi,

We have fixed most of the issues occurred during this last update. We will release an update in which will fix all issues and also include some option for the new lazy loading for image feature and as soon as we’ll have all this ready the update will be available.

Thanks

Hi,

We’re very sorry about this! We’ve tried different solutions but none worked, this issue is still on our priority list and it will be fixed as we find the solution.
If you can’t wait we understand and we can offer you a full refund. Please send an email at contact@tagdiv.com we’ll discuss the details there.

Sorry for the inconvenience!

Hi,

Here it is: forum.tagdiv.com/topic/how-to-guide-to-moving-from-newspaper-to-newsmag/
You can also find an update guide in our documentation: https://forum.tagdiv.com/how-to-update-theme/ (FTP method).

Thanks

Hi,

If you haven’t made any custom changes to theme’s files then overwriting the theme folder via FTP should update it the correct way: https://forum.tagdiv.com/how-to-update-theme/
To make sure that the overwriting process isn’t causing other issue you could also delete the theme file first the upload the files of updated version.
Please make sure you do a backup of your current theme and WordPress installation before updating it so that you can revert back to it in case something goes wrong.

Update: Thanks Chris! I wasn’t aware you’ve also wrote!

Thanks

• This reply was modified 11 years by Lucian.

Hi,

We will consider adding another implementation and also consider your suggestion if we decide to change this feature in future updates. Meanwhile you can use it as it is or you could also try to find and use a plugin for this.

Thanks for the message!
Sorry for the inconvenience!

Hi,

You could try to seraph for a specific string in the content so that when you find the smart lists on posts page you don;t apply the filter.
I suggest you get someone to help you with this if you don;t how to do it as you need custom work for this and we can’t offer any type of custom work for this. Sorry!

Thanks for the message!

Hi,

The theme uses WordPress’s comments system so that comment reply link is added by WordPress. I suggest you search for a solution for this online or for a plugin.
I also tested the filter you’ve provide and it doesn’t work for me either.

Thanks

Hi,

That line in function file checks’ if you have the woocommerce plugin installed.
If you do have it please make sure you have it disabled and test gain using juts the Visual Composer plugin.
Please let us know and if the woocommerce plugin is the one causing this please try to remove it and install the latest version of it.
I’ve also tried to recreate this but couldn’t mange to do it. Let us know how it goes.

Thanks

Hi,

I’ve checked your site and noticed lots of errors and notifications in browser’s console: http://screencast.com/t/t5d1J8Zuc
I believe this happens due to a plugin so please make sure you also test this without using any plugins, leave just the Visual Composer plugin active and the FB comments plugin then test gain and also check your console for errors.
Also make sure you empty all caches and purge files if you use CDN host or cache plugins.

Thanks

Hi,

Is this url https://www.youtube.com/c/phonelane a custom url set for your YouTube channel as I believe this happens because of it.
I’ve searched and tested your channel and found this address for it: https://www.youtube.com/channel/UC9yBE0weYVSadzrlIawczEw
So changing the url to channel here: http://screencast.com/t/OggYCx3Z18Op ..then using this YouTube Channel ID: UC9yBE0weYVSadzrlIawczEw should work fine:
– http://screencast.com/t/I80Eo5FdZ6
– http://screencast.com/t/PIi65sILUfpy

Thanks

Hi,

That message is just a warning. The system was developed to stop mass piracy of the theme and I know this is an extra step for paying customers but we tried to make it very easy to use.
When you activate the theme:

The theme will not overwrite any settings
The theme doesn’t record any personal information
All warnings will go away and you will have an activated product

The same purchase key can be used to activate your development copies and also the live version of your theme.
You can also find all this info here: https://forum.tagdiv.com/how-to-activate-the-theme/

Thanks