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Vlad S
tagDiv Staff

Hello !

Always refresh your page when changing viewports. As you can see here: https://www.screencast.com/t/DqNKRCIG you are using mobile theme not the responsive version.

Thank you !

Vlad S
tagDiv Staff

Hello !

I have inspected some of your pages but none seem to have this issue, send a direct link so we can take a better look.

Thank you !

Vlad S
tagDiv Staff

Hello !

That can be disabled from Theme panel here: https://www.screencast.com/t/MWqLjwfa and if you are using a Cloud library template you will have to edit your template using tagDIv Composer, right click on the element you want and delete it: https://www.screencast.com/t/7Rvl4fkZ5jy

Thank you !

Vlad S
tagDiv Staff

Hello !

Please restore those 2 files or reinstall the theme because those 2 files might be corrupted.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately this will require custom coding and also please note that your modification will not be update proof. The support team does not covers this kind of modifications. For this you can contact our team here: https://tagdiv.com/premium-customization-services/
Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Vlad S
tagDiv Staff

Hello !

The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Hope this will help you!

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately this option is not possible at the moment in Newspaper Theme.

Thank you !

Vlad S
tagDiv Staff

Hello !

This error from what we know usually appears when there is something added in the template that breaks it. Can you send us a link to a page / post where that template is applied and you receive the error above ?

Thank you !

Vlad S
tagDiv Staff

Hello !

Please try and re-install AMP and make sure that it is set up like in our guide here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ This seems to be a remote case with this error.

Let us know the result !

Thank you !

Vlad S
tagDiv Staff

Hello !

I have tested this on our side and everything seems to be like in the demo from our showcase. They work exactly the same. Please make sure that you don’t have any plugin interfering with Newspaper Theme.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please provide a link to your website. Also make sure that your tag template contains the element to display the posts as you can see here: https://www.screencast.com/t/Cv9OyucfR

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure to remove the # before your URL: https://www.screencast.com/t/sNRZEuyJQ

Thank you !

Vlad S
tagDiv Staff

Hello !

Please note that the footer template does not have a tagDiv Composer button like the other ones. The footer can be edited by opening composer on any page and simply scrolling to the bottom to see it.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately this option is not available in Newspaper Theme at the moment.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please take a look if the tagDiv Composer option is available in editing the page as you can see here: https://www.screencast.com/t/YDh0d6EcIvJ

Let us know the result !

Thank you !

Vlad S
tagDiv Staff

Hello !

Can you let us know what code you are using or where can we find it ? We will take a look at the code to see what could go wrong.

Thank you !

Vlad S
tagDiv Staff
C - reply

Hello !

The code must be inserted in here: https://www.screencast.com/t/LdD1hMniZN

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure to clear your cache: https://www.screencast.com/t/AukbVEGf9Ql ; https://www.screencast.com/t/dLazzFhTOuzE As you can see here your logo is up and running !

Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Vlad S
tagDiv Staff

Hello!

All we can do is lead you to our custom work team here: https://tagdiv.com/web-development-services/ They will be able to edit this over a fee. Or you can look for a freelancer in order to help you with this.

Thank you !

Vlad S
tagDiv Staff

Hello !

This is how your website looks when accessing it from a google result: https://www.screencast.com/t/vPmxu3VPZnQ

Everything seems to be in order. Please make sure to clear your cache.

Thank you !

Vlad S
tagDiv Staff

Hello !

Can you show me your setup ? Please note that this has to be done using tagDiv Composer and editing the block as you can see here: https://www.screencast.com/t/t5j8JlL0 ; https://www.screencast.com/t/ZS6RtAqV

Let me know if this was helpful !

Thank you !

Vlad S
tagDiv Staff

Hello !

This issue has been addressed and fixed in the latest update 10.3.8. Please make sure to update your theme to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

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