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Vlad S
tagDiv Staff

Hello !

This is your menu at the moment: https://www.screencast.com/t/sWADLEe8 And it works great. The hamburger menu is 100% functional. Are we looking in the wrong place ?

Thank you !

Vlad S
tagDiv Staff

Hello !

Mobile – Will only show mobile theme layout
Mobile + AMP ( Which i recommend ) is the same Mobile Theme layout but it uses AMP which helps you with Google.
AMP – is a non editable template which will show only the basic information from your website which google decides what to display.

I hope this was helpful !

Thank you !

Vlad S
tagDiv Staff

Hello !

If you have made all the setting of WP Super Cache as in our documenation: https://forum.tagdiv.com/cache-plugin-install-and-configure/

If all is configured, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

The automatic update option comes from only 10 version. Please follow our manual updating process as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Vlad S
tagDiv Staff

Hello !

This is how our website looks on our side: https://www.screencast.com/t/ZDzPbiF2ix Please make sure you have cleared your cache and let us know if we are looking in the wrong place.

Thank you !

Vlad S
tagDiv Staff

Hello !

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Vlad S
tagDiv Staff

Hello !

Please make sure to clear your cache: https://www.screencast.com/t/uYPJWlZqv2FC As you can see here your page works fine.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure to clear your cache: https://www.screencast.com/t/uYPJWlZqv2FC As you can see here your page works fine.

Thank you !

Vlad S
tagDiv Staff

Hello !

As you can see here: https://www.screencast.com/t/A02ewhjUTx you are using a post template that allows you to use tagDiv Composer in order to edit your template. Simply open TagDiv Composer and edit the parts you want. You can remove them by right clicking on them as you can see here: https://www.screencast.com/t/QQoK38dc6l

Thank you !

Vlad S
tagDiv Staff

Hello !

The big grid flex is a block in tagDiv Composer as you can see here: https://www.screencast.com/t/JKx0cBsTGZ

Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please re-check your website or use a different browser. On our side your website works perfectly.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Indeed this seems to be a bug, I have sent this to our developers and they will take a look and let us know the result.

Thank you !

Vlad S
tagDiv Staff

Hello !

You can edit your footer by accessing the website manager and scrolling to the bottom of your page ( it can be any page where that footer is set ): https://www.screencast.com/t/u9nHxfjshIVu

This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately this option is not available in Newspaper Theme at the moment.

Thank you !

Vlad S
tagDiv Staff

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure to add the http:// or https:// before the url in order for this to work: https://www.screencast.com/t/flombntK5

Thank you !

Vlad S
tagDiv Staff

Hello !

Send us a screenshot of what demo are you using because Fashion Pro is not a demo from our list. Or take a screenshot of your system status page, the demo used will show there.

Thank you !

Vlad S
tagDiv Staff

Hello !

You can do this by simply creating another post template. After your template is done, simply assign it to the category you want in theme panel as you can see here: https://www.screencast.com/t/IeYCSdqWj0d

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately there is no GDPR Option in Newspaper Theme. You will have to test some plugins and wee which one works the best for you and for the performances.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

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