Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

We recommend using Contact Form 7 which is a tested plugin. This will offer you a shortcode to insert. Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Column text is an element from tagDiv Composer.

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Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

Please provide a link to your website and a screenshot of your issue.

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Hello !

As you can see here this works on our side: https://www.screencast.com/t/0FZFJLDKfKMS ; https://www.screencast.com/t/JjQ1qWX9

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

Simply remove the old theme and install the new version. You can upload the new version as you can see here: https://themeforest.net/item/newspaper/5489609

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please provide a link to your website and also provide a screenshot of your issue in order to see.

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Hello !

Unfortunately for this you will have to contact Envato Market. They proceed with the refund after we approve it, we always approve them.

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Hello !

My colleague replied to you here: https://forum.tagdiv.com/topic/i-cant-open-website-manager/

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Hello !

For Warning: getimagesize, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please enable the option in PHP.Ini as you can see here: https://stackoverflow.com/questions/37531149/php-getimagesize-not-working-on-external-links That allow url is 0 on your side.

Let us know the results !

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Hello !

Please provide a link to your website in order to take a look.

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Hello !

For this you will have to find that image, remove it and re-upload it in order to be uploaded from the right url.

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Hello !

We are sorry for the confusion. We are also working on a video tutorial for this.

So we have the following:

1. Desktop Site ( regular desktop view )
2. Responsive View ( This show up when you have no mobile theme )
3. Mobile theme ( which is designed for speed on mobile devices and offers no customizability )

And now we have the Mobile Templates from Cloud library which can be customized as regular desktop templates using tagDiv Composer.

In order to use this templates you will need to:

Deactivate / remove the mobile theme.
Create your templates ( You can even create them from here: https://www.screencast.com/t/fDS4Tu5px )

At the moment what I personally recommend is when you create a template, click this option to make it easier for you: https://www.screencast.com/t/bWdKzCKs This will copy all the block and elements that were in the desktop view and add them to your mobile one. You can edit everything using tagDiv Composer.

If you are running multiple templates, you can simply check your templates in the Cloud library by setting up the mobile filter as you can see here: https://www.screencast.com/t/2KD1ePd6DNSE

Also please note that at the moment the mobile templates are not working with AMP. So if you feel like AMP is a MUST for your website I recommend sticking to the Mobile Theme at the moment.

I hope this was helpful !

Also please let me know what would be helpful for you to see in a video tutorial for this new feature.

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Hello !

1. Edit your homepage with tagDiv Composer: https://www.screencast.com/t/3UxyO73r

2. Scroll down to the footer and click on the copyright element, right click on it and press delete: https://www.screencast.com/t/A5J4awNV

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Hello !

Please follow this steps:

1. Go to cloud library and edit the header template https://www.screencast.com/t/X9q23sV0h

2. Click on the header logo element. Remove the text and add your logo: https://www.screencast.com/t/nierNiAoyRd

3. Change the viewport and do this for all the viewports: https://www.screencast.com/t/6GAiAt807

I hope this was helpful !

Hello !

Yes, you will have to edit your post template and add the REVIEW element as you can see here: https://www.screencast.com/t/xPvM92W7RdS

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Hello !

For that you will need to install SEO Yoast plugin.

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Hello !

Can you send us a screenshot or a link to a post where the link is rendered?

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Unfortunately at the moment the mobile templates will not work with AMP. Please deactivate the mobile theme plugin. And now, you won’t see mobile theme or responsive desktop, you will see your template.

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Hello !

Please provide a screenshot of your issue and also a link to your website.

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Hello !

The refund should have been processed, please check.

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Hello !

Please provide a link to your website in order to inspect.

Thank you !