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Vlad S
tagDiv Staff

Hello!

Unfortunately we have not tested any plugins in this matter. You will have to test and see which one does work.

Thank you!

Vlad S
tagDiv Staff

Hello!

You will need to activate the Standard pack plugin in order to have those features re-added: https://www.screencast.com/t/bIN0bAzx0nkd

Thank you!

Vlad S
tagDiv Staff

Hello!

I have investigated this and it looks like this may be due to a plugin conflict with an optimization plugin. Please take a look here and test on your end to make sure that everything is in order: https://wordpress.org/support/topic/featured-image-not-showing-up-on-whatsapp/

Thank you!

Vlad S
tagDiv Staff

Hello!

Depending on where do you want to insert the code in your template you could edit the files of the template that you are using. For example, in post page you can edit it here: wp-content\plugins\td-cloud-library\shortcodes\single

I hope this is helpful!
Thank you!

Vlad S
tagDiv Staff

Hello!

Is the Newsletter plugin active in your theme panel ? As you can see here this must be active. When you are seeing short codes instead of an element that is because the plugin needed for that is not active: https://www.screencast.com/t/snqtrETIx

Let me know the result!
Thank you!

Vlad S
tagDiv Staff

Hello!

We need to take a look to see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.

Thank you !

Vlad S
tagDiv Staff

Hello!

This bug is on all the Prebuilt websites unfortunately. All the flex blocks are affected by this.

Thank you!

Vlad S
tagDiv Staff

Hello!

Please note that Newspaper Themes integrity is tested by our team and after that by the Envato team before being available.

Please note that Newspaper Theme is not a security plugin. We do recommend you to talk to your host and let them know about your issue. Also a security plugin will come in handy.

Thank you!

Vlad S
tagDiv Staff

Hello!

We need to take a look to see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.

Thank you !

Vlad S
tagDiv Staff

Hello!

I have investigated your website and everything seems to be in order on Firefox too: https://www.screencast.com/t/BTi3N0zAUN
Please make sure that you clear your website cache and your browser cache too.

Thank you!

Vlad S
tagDiv Staff

Hello!

Unfortunately this option is not available in Newspaper Theme.

Thank you!

Vlad S
tagDiv Staff

Hello!

We are sorry for the inconvenience. Theme panel is only in English, the translation is for the theme content. We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Vlad S
tagDiv Staff

Hello!

Can you provide a link to your website ? I have just tested this and on our end this works.

Thank you!

Vlad S
tagDiv Staff

Hello!

Please make sure to clear your cache. I have tested your website on mobile devices too and everything is working properly: https://www.screencast.com/t/tm6uC1SIl ;

Thank you!

Vlad S
tagDiv Staff

Hello!

Please take a look at this topic: https://forum.tagdiv.com/topic/login-pop-up-2/ This should answer all the future modifications you are looking to achieve.

Thank you!

Vlad S
tagDiv Staff

Hello!

Unfortunately this option is not possible in the Newspaper Theme at the moment.

Thank you!

Vlad S
tagDiv Staff

Hello!

Can you test this on a fresh install ? We had some similar issues with other users but eventually a fresh install fixed this. Sometimes there are some other files that may be interfering.

Thank you!

Vlad S
tagDiv Staff

Hello!

This feature comes with SEO Yoast plugin. Please activate SEO Yoast and the issue will be fixed.

Thank you!

Vlad S
tagDiv Staff

Hello!

There are no automatic updates that are being done. All the updates must be done by the administrator of the website. We make them available but they are not being done automatically. Pleas make sure that your website security is done properly. Also you could ask your host to revert it back if they offer backup.

Let us know the result.
Thank you!

Vlad S
tagDiv Staff

Hello!

On here: https://www.screencast.com/t/3XDFViqex you will be able to remove the footer logo using tagDiv Composer. If you enter the translation, are you able to edit those buttons from the tagDiv Composer ?

Thank you!

Vlad S
tagDiv Staff

Hello!

This issue might be due to cache. Are you using any caching plugins for this ? Also from what I can see this posts does appear in the categories: https://www.screencast.com/t/SgL05V2xcS

Thank you!

Vlad S
tagDiv Staff

Hello!

The Newsletter element is still available in the Newspaper Theme. Also team member is displaying the image: https://www.screencast.com/t/lIfhL3MD7jS

Can you show us what settings you have so we can try and reproduce them and investigate more?

Thank you!

Vlad S
tagDiv Staff

Hello1

Unfortunately in the Cloud library templates you cannot insert PHP code. Only HTML and CSS can be done using the existing elements.

Thank you!

Vlad S
tagDiv Staff

Hello !

This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Vlad S
tagDiv Staff

Hello!

Unfortunately this bug is not yet resolved, our developers are still working on this.

Thank you for your patience!

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