Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

We have replied here: https://forum.tagdiv.com/topic/site-offline-database-connection-lost/

Thank you !

Hello !

After selecting the type of AMP you want to have you will see the AMP ads tab. There you insert the ad code for amp: https://www.screencast.com/t/LJP4JO3oyCE

More informations here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that due to the high amount of support requests anwers can be delayed up to 48hrs !

Thank you !

Hello !

Please provide a link to your website in order to inspect.

Thank you!

Hello !

That indeed is a woocommerce bug that has a fix as you can see it here: https://docs.woocommerce.com/document/change-number-of-products-per-row/

Thank you !

Hello !

Unfortunately not. Also please note that Newspaper and Newsmag theme have note been tested on multisites and they do report errors being used on this kind of platform.

Thank you for your understanding !

Hello !

Can you provide a picture of how your Mega Menu has been set up ?

Photos can be uploaded from here: https://www.screencast.com/t/U3Tc3gIfOcBc

Thank you !

Hello !

Please provide a link to your website so we can test it too.

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Hello !

You can use tagDiv Composer and Cloud library templates for categories to create a category template and assign it to your categories: https://forum.tagdiv.com/cloud-library-category-templates/

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Hello !

As mentioned above. This is not possible because the blocks will render all the posts. You can create a separate category for your posts without picture and exclude them from the blocks.

Thank you !

Hello!

For mobile theme you will have to set your menu in wordpress menu locations: https://www.screencast.com/t/0tGp6ljc

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that due to the high amount of support requests anwers can be delayed up to 48hrs !

Thank you !

Hello !

Thank you for your suggestion. Unfortunately there are a lot of factors that influence when do we update. I have passed this suggestion to our superiors but honestly I don’t think this will be added soon.

Thank you for your understanding !

Hello !

This is a matter that is related to your host. You will have to contact them and let them know your intentions.

Thank you !

Hello !

Well, you have to work on that page.
The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

In order to change the header follow our documentation here: https://forum.tagdiv.com/header-manager/

Thank you !

Hello !

If you’re using Cloud Library templates or PRO demos you will have to use tagDiv Composer to edit your templates. Find out more here: https://www.youtube.com/user/tagdiv

Thank you !

Hi,

If covid elements display 0 data:
To fix the covid counter you need to deactivate and delete tagDiv Composer plugin and install it again from Newspaper > Plugins -> https://i.imgur.com/3nvXhlS.png, after that clear all cache and the covid counter will work again after we’ll get data from the covid
api (it can take 1-2 hours).

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hello !

Please use this css code: .tdb-comm-layout2 .td-form-url {
visibility: hidden;
}

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

Unfortunately this option is not available with Newspaper Theme at the moment.

Thank you for your understanding !

Hello !

The css tab is for extra looks and extra css coding.

On the gallery, the image must be a bigger size, more rectangle shaped. The colors must be changed using CSS ( follow this topic: https://forum.tagdiv.com/topic/change-color-of-photo-gallery/ )

The live css option is to see live your css changes. But after that you will have to copy the code and paste it in the proper place.

Thank you !

Hello !

Unfortunately you will have to recreate that on your website using tagDiv Composer.

Thank you !

Hello !

You can use this css code: .td-adspot-title {
text-align: center!important;
}

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

Please provide a link to your website in order to inspect.

Thank you !