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Vlad S
tagDiv Staff

Hello !

You can follow our tutorial here: https://www.youtube.com/watch?v=HXQQygkCCJo&t=1s

All the cloud library templates are fully editable using tagDiv Composer.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you have configured AMP correctly as you can see here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately this option is not available at the moment !

Thank you for your understanding !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that due to the high amount of support requests anwers can be delayed up to 72hrs !

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately at the moment our developers have not integrated disqus in our tested plugins so we cannot provide support for untested pugins.

Tagdiv support policy: https://forum.tagdiv.com/newspaper-theme-support/

Thank you !

Vlad S
tagDiv Staff

Hello !

As you can see our schedule here: https://www.screencast.com/t/7lsXSDT9GnHV : At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Vlad S
tagDiv Staff

Hello !

Both option will work very well for SEO. You can choose the one you like.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please try delete and reinstall tagdiv composer and mobile theme.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello !

Only modifications that can be added to a block are the ones available here: https://www.screencast.com/t/8i3K4cpwQk.

Tabs are not available in Newspaper Theme.

You can edit that from the filters tab here: https://www.screencast.com/t/Fh2id7Xu

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

hello !

Please provide a link to your website in order to inspect.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately we don’t have an A to Z tutorial but you can take a look through our smaller tutorials that may be helpful in achieving the looks you want: https://www.youtube.com/user/tagdiv

Thank you !

Vlad S
tagDiv Staff

Hello !

We have investigated your website and everything seems to be working perfect.

Please re-check your website and let us know.

Thank you !

Vlad S
tagDiv Staff

Hello !

For the infinite scroll option you can follow our tutorial here: https://tagdiv.com/infinite-loading-for-single-posts/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that due to the high amount of support requests anwers can be delayed up to 72hrs !

Thank you !

Vlad S
tagDiv Staff

Hello !

We will reply via e-mail.

Thank you !

Vlad S
tagDiv Staff

Hello !

Yes, this is possible by right clicking on your elements and save them as you can see here: https://www.screencast.com/t/8CztkyOT5QTr

After saving them they will be available in the tagDiv Composer elements list.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Vlad S
tagDiv Staff

Hello !

The only way to create / re-create pages or templates is by using tagDiv Composer.

If you want you can contact our custom work team and they can help you with the design over a fee: https://tagdiv.com/web-development-services/

Or if you want we are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Vlad S
tagDiv Staff

Hello !

Please try the solution provided by Calin and let us know:

If covid elements display 0 data:
To fix the covid counter you need to deactivate and delete tagDiv Composer plugin and install it again from Newspaper > Plugins -> https://i.imgur.com/3nvXhlS.png, after that clear all cache and the covid counter will work again after we’ll get data from the covid
api (it can take 1-2 hours).

Thank you !

Vlad S
tagDiv Staff

Hello !

This issue is different from user to user.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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