Hello !

Usually this happens due to a conflict in the image uploaded. Please try to remove that image and re-upload it. Or change it’s format ( for example. from .png to .jpg )

I hope this was helpful !

Thank you !

Hello !

In order to change the color please provide a link to your website and let us know exactly what element needs color change.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Hello !

Please note that in order for the popular 7 Days to work your website must be up and running with active users who will view your posts.

Please make sure that your website is live and your posts do have views.

Let us know about the result.

Thank you !

Hello !

We have replied via e-mail ! Support team is not 24/7 available and due to the high number of requests our response time can be delayed up to 48hrs. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

We have replied via e-mail ! Support team is not 24/7 available and due to the high number of requests our response time can be delayed up to 48hrs. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

All the modifications you do in Theme Panel should remain stored in your database. For a smooth and safe transition we recommend you to create a full backup of your website and do the update on a test site first.

For more information please follow our tutorial here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Hello !

Please provide an example of your issue. Let us know what are the steps that you’re following in order to try it on our side.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Unfortunately this option is not available with Newspaper Theme.

We are sorry for the inconvenience !

Thank you for your understanding !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please provide a link to your website. And also in order to attach a page you can use this option: https://www.screencast.com/t/3vIQlquh

Thank you !

Hello !

Please let us know what e-mail address have you sent your e-mail from.

Support team is not 24/7 available and due to the high number of requests our response time can be delayed up to 48hrs. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

Please provide a link to your website so we can take a look.

Thank you !

Hello !

Please note that page speed is not covered by the support team. And as you can see here: https://gtmetrix.com/reports/bestardecom.info/kF8XXXq5 On the waterfall your page is slowed down mainly by the host, the coblocks plugin and the image sizes.

If you want to improve page speed you can contact our customization team here: https://tagdiv.com/premium-customization-services/

Thank you !

Hello !

Please make sure that you’re inserting the correct code. Also this can be inserted in here: https://www.screencast.com/t/qlz6vmocKhW9

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

In order to edit the footer we recommend to use a footer template which will become fully editable with tagDiv composer. Find out more about it here: https://forum.tagdiv.com/footer-templates/

Thank you !

Hello !

In order to turn mobile theme off only on some pages / posts you will have to do it from here:

Thank you !

Hello !

Unfortunately this option is not possible with newspaper Theme.

We are sorry for the inconvenience !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Unfortunately this can be done only by using the classic editor, guttenberg editor does not offer this option.

Thank you !

Hello !

You can use the export option for the theme settings as you can see here: https://forum.tagdiv.com/import-export-theme-settings/

I hope this was helpful !

Thank you !