Hello !

We are sorry for the inconvenience ! Due to the high number of e-mail request we are a bit late on them. Our team is doing their best in answering all the topics as fast as possible.

Thank you !

Hello !

We are sorry for the inconvenience ! Due to the high number of e-mail request we are a bit late on them. Our team is doing their best in answering all the topics as fast as possible.

Thank you !

Hello !

We are sorry for the inconvenience ! Due to the high number of e-mail request we are a bit late on them. Our team is doing their best in answering all the topics as fast as possible.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Please note that your request is not covered by the support team. You will have to see which one works out for you.

Thank you for your understanding !

Hello !

You will have to set the ROW background color to transparent as you can see it here: https://www.screencast.com/t/OFEXTrS7ST

I hope this was helpful !

Thank you !

Hello !

Whatsapp does not work on desktop because it is a Mobile app and you will not be able to share an item directly.

Thank you for your understanding !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Hello !

You can add the Tags into post template using the tagDiv Composer as you can see it here: https://www.screencast.com/t/QUjxjjjN

If you don’t use a post cloud template you can import one by following our tutorial here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you !

Hello !

In order to have the design you want I would recommend you to create 2 layouts on the same page and use the hide option as you can see here: https://www.screencast.com/t/lloxvTHa

I have added 2 blocks exactly the same. You can customize one and go to the mobile viewport and Hide it. That will hide the block on mobile. you will see it only on Desktop.

In this way you can create your custom mobile page that can be different from the desktop view.

I hope this was helpful !

Thank you !

Hello !

You will have to edit the sticky mobile header by going in here: https://www.screencast.com/t/Bzi8kbneOKQc That option is to activate the menu in composer. And you will be able to edit the content. If you want it not to be displayed you can remove the content from that header.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello @mparlevliet

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Unfortunately there is no option in Newspaper Theme.

We are sorry for the inconvenience !

Thank you !

Hello !

Please note that this option comes from wordpress. If you’re not seeing it that can be because of a corrupted wordpress. Please contact wordpress in this matter.

Thank you !

Hello !

In order to change the menu background you will have to edit the background here: https://www.screencast.com/t/haH43iiH

I hope this was helpful !

Thank you !

Hello !

In order to use Contact Form 7 please follow this tutorial here: https://themeisle.com/blog/how-to-set-up-contact-form-7/

You can use the column text element in order to render shortcodes or use HTML codes. Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Thank you !

Hello !

We have inspected your websites and the content is available.

Please make sure that the issues are still there.

Thank you !

Hello !

Unfortunately that option is not available. You can create your custom sidebar by editing the template with tagDiv Composer: https://www.screencast.com/t/TcxxwIjOZjI7

Edit the ROW and you will be able to see multiple layouts and edit the ROW.

Thank you !

Hello !

The file now can be found in here: https://www.screencast.com/t/0AvkS3DHS

I hope this was helpful !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

For that you will have to edit the sticky mobile header by going in here: https://www.screencast.com/t/ZzHrwIT5 That option is to activate the menu in composer. And you will be able to edit the content. If you want it not to be displayed you can remove the content from that header.

Thank you !

Hello !

Please provide a link to your website so we can see the space and what can be done.

Thank you !