Hello !

We need to take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.

Thank you !

Hello !

Please make sure that your plugins are properly set. By taking a look on GTMetrixs waterfall you can see that litespeed is giving your some trouble: https://gtmetrix.com/reports/www.empillsblog.com/xHC90Qvj/ Also the images would be better to have them optimized using photoshop or some app that resizes your image.

Thank you!

Hello !

This can only be inserted in a Post template. TagDiv Composer does not take effect on Post Content.

Thank you!

Hello !

For more tweaking you will have to use the CSS tab as you can see here: https://www.screencast.com/t/AmQP1El6uplv You can use negative values too, like -20px or whatever works the best to fit it as you want.

Thank you!

Hello !

We need to take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.

Thank you !

Hello !

I have re-inspected your website from different device too. What you are seeing is a cached version. Please check with other browsers or from a different PC. Your website for external users looks perfect. None of the issues above are available.

Thank you!

Hello!

If you want we can take a look at what the issue might be there if you contact us at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello!

Can you send us a screenshot of where exactly you have inserted your ad?

Thank you!

Hello!

That is how the theme will refresh. That is up to how well your images are optimized and how fast your internet is. Not all the users will have the same experience.

Thank you!

Hello !

You will have to edit the header using tagDiv composer: https://www.screencast.com/t/T6OgKmF1

Thank you!

Hello !

This ad issue is a bit odd, I would like to take a closer look. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.

Thank you !

Hello !

Those are available in tagDiv Composer on the POST TEMPLATE. You are looking for them in the Post Content. Take a look at our youtube channel for more video guides for a better understanding: https://www.youtube.com/user/tagdiv

Thank you!

Hello !

If you set it in post, the theme will automatically render it. For this you will have to check on what options are available in the classic editor or gutenbder. Or try HTML options too.

Thank you!

Hello !

Yes, and from the filtering options you can make that the flex will only pull content from the category that it is in: https://www.screencast.com/t/DnUwmsANV3r

Thank you!

Hello !

Thank you for bringing this up. Our team will investigate this and we will come back with a resolution. Please note that the team is a bit crowded at the momennt and this may take 1-2 business days.

Thank you!

Hello !

We need to take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.

Thank you !

Hello !

Please send us some screenshots of the steps you took to achieve this. We would like to investigate but we need to know what the steps you took are.

Thank you!

Hello !

Unfortunately having that many words is a problem. There is no element that can pull and render properly what you’re looking to achieve.

Thank you!

Hello !

We need to take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.

Thank you !

Hello !

You want to align the block ? on the ROW ?

Thank you!

Hello!

We will reply via e-mail as soon as possible.

Thank you!

Hello!

I am sorry for that. I have inspected your website and:

1. There is no header menu duplicated, on every page / post is looks good.
2. Your search results page is looking very good as you can see here: https://www.screencast.com/t/fpAR3rhZ5wHk
3. Do you want to remove the text ? I’m not sure I fully understand what you are looking to remove.
Thank you!

Hello !

We need to take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.

Thank you !

Hello !

Are those images scaled to 100% ? Please note that if the image is compressed it will lose some quality. I have inspected your website and even so they still look good and you can read them.

Thank you!