Hello !

At the moment this option is not available with Newspaper Theme.

Thank you !

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure you install the theme correctly. Follow our steps here: https://forum.tagdiv.com/install-via-wordpress/

Thank you !

Hello !

When using a background color / image the layout of the page will become boxed. There is no workaround for this.

Thank you !

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Hello !

Please note that the only available builder is the tagDiv Composer and the only options available are Youtube or Vimeo.

Thank you !

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

That can be done by going into Theme Panel – Translations and there you will find all the translate-able sentences and words.

Thank you !

Hello !

You will have to activate the standard pack plugin in order to render those shortcodes.

Thank you !

Hello !

Please follow this topic in order to find the solution: https://forum.tagdiv.com/topic/social-media-sharing-buttons-are-not-visible-in-blog-posts/

Thank you !

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Unfortunately this option is not available with Newspaper Theme at the moment. This will require custom work which is not covered by the support team.

We are sorry for the inconvenience !

Thank you !

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

At the moment the podcasts only work with soundcloud.

Thank you !

Hello !

You can edit the footer page using the tagDiv Composer by editing the page from here: https://www.screencast.com/t/f42x7EUQCxz

Thank you !

Hello !

You can add the video playlist to your sidebar you will have to edit the page using the tagDiv Composer. You can make a sidebar by editing the ROW’s Layout as you can see here: https://www.screencast.com/t/K94ff0gTJ

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

If you mean the menu on mobile device you will have to edit the menu by going into Dashboard – Appearance – Menus, select the location of the menu and edit it. Please note that this feature comes from wordpress. For more information you can follow this tutorial: https://codex.wordpress.org/WordPress_Menu_User_Guide

Thank you !

Hello !

Unfortunately this option is not available with Newspaper Theme.

We are sorry for the inconvenience !

Thank you !

Hello !

As mentioned above, at the moment there is no Carousel function available.

Thank you !

Hello !

Unfortunately that option is not available with Newspaper Theme.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !