Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

Please make sure that all of your themes and plugins are up to date. Also please take a look into this tutorial on how to properly setup Child Theme: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Let me know if this worked.

Thank you !

Hello !

Please make sure that you are setting the paragraph too: https://www.screencast.com/t/k30Ovi05aX

Thank you !

Hello !

Unfortunatelly that option cannot be edited.

We are sorry for the inconvenience !

Thank you !

Hello !

Sorry for missunderstanding your issue !

Yes, if you add Single post featured image it will work no mather the name of the element. So if you have let’s say a blank template. Add Single Post Featured Image and set the post to video it will work.

Thank you !

Hello !

A child theme in WordPress is a sub theme that inherits all the functionality, features, and style of its parent theme. Child themes are a safe way to modify a WordPress theme without actually making any changes to the parent theme’s files. When the parent theme gets updated, changes made in the child theme are preserved and applied on the updated version as well.

Find out more about the child theme here: https://forum.tagdiv.com/the-child-theme-support-tutorial/

You can try first to paste your code into Theme Panel – Custom Code and see if everything works ok: https://www.screencast.com/t/Ht0acC6t

If it doesn’t work then use the Child Theme.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

The background can be changed from Theme Panel – Background. On mobile view there is not much that can be done.

Mobile theme has a different non-editable design. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. So you will have to recreate your page in the Mobile Editor at the bottom of your page editor : https://www.screencast.com/t/tvLnK0Ae.
You can disable the mobile theme on certain pages if you want by going here: https://www.screencast.com/t/HgVM9URqqIEa

You can find out more about the Mobile Theme options here: https://forum.tagdiv.com/the-mobile-theme/

Thank you !

Hello !

Unfortunately this cannot be achieved using the Newspaper Theme.

We are sorry for the inconvenience !

Thank you !

Hello !

Please make sure that you set your post format to Video as you can see here: https://www.screencast.com/t/Bica0wkfSnNa

Thank you !

Hello !

If you want we are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Hello !

Unfortunately we cannot say a date when this will be released.

We are sorry for the inconvenience !

Thank you !

Hello !

We did manage to find this issue on our side too. At the moment there is no fix for it. We have passed this issue to our developers and they will fix it.

We are sorry for the inconvenience !

Thank you !

Hello !

You can add modified date only on single post templates from the Cloud Library and add the Single post modified date: https://www.screencast.com/t/KPT2w7wx

Thank you !

Hello !

If you are referring to a youtube video. You can insert the video by using a Column Text, just make sure to insert the Text editor as you can see here: https://www.screencast.com/t/Fu9HK2Gd6yD8

Thank you !

Hello !

Almost all the default templates can be found in the Cloud Library too. Only the Cloud Library Post templates can be edited. You cannot make any changes in default post template.

Thank you !

Hello !

Unfortunately we cannot offer support for untested plugins or programs. This has not been tested with Newspaper Theme so any issue you will encounter with this would be out of support.

Let us know what are you trying to achieve and we will see what can be done.

We are sorry for the inconvenience !

Thank you !

Hello !

You can try this path wp-content/plugins/td-social-counter/td-social-counter.php, edit the php file and see if this will fix your issue !

Thank you !

Hello !

Usually the issue about mobile version beign rendered on desktop is due to cache. Please make sure to use a cache plugin ( we do recommend using WP Super Cache: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/ )

Let me know if this was helpfull !

Thank you !

Hello !

Unfortunately that option is not available with Newspaper Theme.

We are sorry for the inconvenience !

Thank you !

Hello !

I pressume you mean the part wich includes the latest articles section. That one comes from the page building so you will have to edit the page in order to have that removed so you can edit it using the composer: https://www.screencast.com/t/uzXRgXTiHlH Also the sidebar from the bottom of the page comes from the widget section wich can be edited by going to Appearance – Widgets

Thank you !

Hello !

In order to be able to edit posts using tagDiv Composer you will have to use a single post template from the cloud library.

Please follow this tutorial in order to achieve that: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you !

Hello !

If you’re using cloud template then you should look for the files in the TagDiv Composer plugin folder not Newspaper Theme folder, since most of them have been moved there.

Thank you !

Hello !

You can set it up to open in a new window from here: https://www.screencast.com/t/wykw2OC7XO0 and on mobile devices you can choose wheter to open it in the app or browser and you can set it to stay like that in your mobile device settings. That’s how websites work since forever.

Thank you !

Hello !

You have to select the area out of the text for full background. I’ve managed to select that by hovering the cursor over the zone mentioned here: https://www.screencast.com/t/dsIJLLaY8

Thank you !